The Bank Sync Interface Seems Fragile These Days

So back in the day of the thick app, YNAB encouraged users to manually record their transactions, saying that it kept us in the loop and more aware of our spending habits.

Then the web client appeared and YNAB pivoted and said that while manual transaction recording is still a valid approach, in the long run, we would be more successful by automatically importing transactions from our banks. The idea is that users probably suffer burn out when they fall behind on recording transactions, etc. I made the adjustment and definitely agree that automatically importing transactions is the way to go.

This approach worked fine for a long time, but it feels like in the past six months, the interface between banks and our YNAB accounts has become very fragile. I don't even mind if we occasionally have to go through the setup again especially knowing the bank probably made an API change or something along those lines, but the waiting up to 24 hours thing is super frustrating, especially when it happens several days in a row. In the last month or two, we went through a phase where you couldn't sync with your banks for several days in a row.

Today is the third day in a row where I have had to do the setup dance again.

What is going on? Is there a plan to make the sync interface more stable like it used to be?

Thanks,

Jerry
Banks: PNC
Browser: Chrome Version 81.0.4044.129 (Official Build) (64-bit)
OS: macOS

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