Updated version now can't see account transactions

I just updated to newer desktop version now I can't see bank account transactions.  ???  Nothing is filtered out so I'm stumped.  Mobile version is okay though - all bank transactions can be seen there.

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  • nothing was filtered.  I do use toolkit.  turned that off - no change.  my next step is the old standby - turn it off (my computer) and turn back on.  Appreciate the help

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  • Well turning off/on my computer didn't help.  

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  • Screenshot?

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      • Cyan Yeti
      • Cyan_Yeti.6
      • 2 wk ago
      • Reported - view

      nolesrule 

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      • Cyan Yeti
      • Cyan_Yeti.6
      • 2 wk ago
      • Reported - view

      Cyan Yeti OOPS  I dont know how to screen shoot from my computer

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  • Me too!!!  Except there is a big space between accounts and catagory.  I cant see the Quick budget?goal area.   HELP 

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      • nolesrule
      • YNAB4 Evangelist
      • nolesrule
      • 2 wk ago
      • Reported - view

      Cyan Yeti The big space is caused by a couple of settings in the YNAB Toolkit. If your Toolkit hasn't updated you need to turn off the settings for "Allow Resizing of Side Menu" and "Collapsible Side Menu"

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      • Cyan Yeti
      • Cyan_Yeti.6
      • 2 wk ago
      • Reported - view

      nolesrule Thank.  cant remember how to get into toolkit.  Can you help with that also?

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    • Cyan Yeti to the left of where you put a URL. . . right after star for bookmarks. . . I have a + for the toolkit

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      • Cyan Yeti
      • Cyan_Yeti.6
      • 2 wk ago
      • 1
      • Reported - view

      Beige Unicorn Found it.  Thanks!

      Like 1
      • Cyan Yeti
      • Cyan_Yeti.6
      • 2 wk ago
      • 1
      • Reported - view

      Cyan Yeti worked!!!

      Like 1
  • the scroll feature on mouse doesn't work either. . . I thought it was my mouse but it's not.  

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  •  When I check the box for selecting transactions. . . 27 are selected but I CAN'T see them. . . so frustrating

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    • Beige Unicorn That screenshot was with the Toolkit turned off? I am seeing missing icons in your screenshot, and think our Bugs team should take a look. When you have a chance, submit a Bug Report and they'll help get it sorted out!

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    • Nicole  

       

      someone reached out earlier but still working on it.  She thought may have been I was in wrong budget.  Tried to see if this error was happening there too.  And it does.  

       

      This image is my header. . . I can't get to top of page to see my unbudgeted.

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  • Problem solved.  Issue was an outdated browser.  Funny how all of the sudden it stopped working.  Guess it's time to get a new pc.  Thanks everyone for their help!

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    • Beige Unicorn Timing can be such an odd thing. Glad to hear things are back up and running for you! :)

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