Stimulus Checks and Direct Import: Round 2!

Hey forum folks! 

Happy almost 2021! We've almost. made. it. And for those of us in the US, this new year is bringing us a new round of economic stimulus checks, so I wanted to send out a quick reminder about how this may impact direct import in the coming days.

Many financial institutions are beginning to experience higher volume and infrastructure issues right now, due to the number of customers checking their accounts for their economic impact payments/stimulus deposits.

Even if your bank's website appears to be up and running, these outages and delays may impact our import partner's ability to connect and import transactions, as institutions limit the amount of data requests from third-parties (like our partners) in order to prioritize customer traffic to their site.

We'll post updates on our Status Page as we have them, so be sure to check in with us there. If you're still having trouble after it's resolved, please let us know and we'll look into it!

In the meantime, we recommend entering any transactions as they occur, using either the web or mobile app, and also taking advantage of our File-Based Importing & Scheduled Transactions features; once transactions are able to import again, they'll match right up with the ones you've already entered.

And as always, if you're running into any other direct import trouble, you are always welcome to fill out this form to reach our team for further support! We'll be here and ready to help 😊

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