Ongoing Issues with Delayed Accounts

Is there anyone from YNAB that can comment on the ongoing issues with delayed accounts?


I've sent an inquiry over to support regarding one account that tried to un-link/re-link to resolve the issue, and now cannot re-link (an Amex account). That account had not imported a transaction since 2/17. However there is another local banking institution account that hasn't imported since 3/4, and now as of this morning my 2 Chase accounts are also delayed on imports.

 

My subscription is about to re-up for another year, but going a month+ at a time without imports makes it difficult to have a lot of faith in the product going forward, no matter how much progress I've made with it in the past. I need the app to actually function for it to be useful as a budgeting software.

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  • Hi, Bill! We're not able to troubleshoot import issues in the Forum, so I'm taking a look at your connections now based on the email you sent to our team earlier today and will reply there.

    For anyone else that comes across this thread, if you’re having trouble with your bank, please fill out this form. Our Direct Import team will help you get things back up and running!

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