Incident : Web App Disruption

Hey all!

We saw a brief outage this morning with the web app, and it was quickly restored. Then again this afternoon. As of 3:58PM Eastern, the app is back up & operational—but we wanted to mention it here. It’s not just you!
 

Our developers are on the case, and it’s looking like an issue with our server provider, Heroku—but we’re still investigating and keeping a close eye on the situation.

As we have more information, we’ll update the status page with the latest news. Thanks for your patience! Please let us know if you have any questions at all.

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  • Hi all!

    Sorry for the trouble here! The disruption was resolved. We realized this is a different issue with one of our older direct import providers. If you're currently having trouble with the Manage Connections option in your budget, please fill out this form and our Direct Import team will help you get things back up and running! :)

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  • I can't get to anything when I click manage connections.  The web app doesn't seem to be working correctly.  Goes right to the We couldn't connect screen even before I pick an account

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    • flaimster That doesn't sound right. May I ask you to try loading YNAB in a private/incognito window? I'd like to figure out whether this is a browser issue or something on our end. Thanks!

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      • flaimster
      • flaimster
      • 7 mths ago
      • Reported - view

      Matthew I opened an incognito window in chrome and got the same result.  

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      • flaimster
      • flaimster
      • 7 mths ago
      • Reported - view

      Matthew I also tried Safari and Brave with no luck

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    • flaimster When you have a moment, can you submit a Bug Report? This sounds more like a bug than a direct import issue to me. 

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      • Gold Sloth
      • Gold_Sloth.13
      • 6 mths ago
      • Reported - view

      Faness I'm having the exact same issue. I'll fill out a Bug Report as well.

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    • Faness  I'm also having this issue. I tried multiple browsers -- Edge and Chrome -- to see if it was an issue with the browser, but can't connect to any banks. I have the same problem on the mobile (Android) app as well. 

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  • ok i submitted it.  I really want to use YNAB but this is a pain and keeping me from budgeting.  

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  • I'm having this issue as well. Linked but no transactions are being imported. It says link was okay. So I unlinked and now I can't link again. Manage Connections gives me We Couldn't Connect message immediately.

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  • I, too, the same issue. I can't even add any new linked accounts. It won't pull up the list of banks that have links.

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