Trouble Linking Chase Credit Card

Hello! I'm having difficulties connecting a chase credit card. When I try to connect a new account I get a message saying that the request was denied. This has been the case for the last few weeks.


Steps to Reproduce

  • From the budget page, click Add Account
  • On the Add Account dialog, click Linked
  • On the Linked Account dialog, click Add New Connection
  • Click Agree
  • Select Chase
  • Click Continue

Then I get the following request denied error shown below. Is there something YNAB can do about this? It would be really nice to be able to link that credit card. Hopefully this is the correct place to put question.




Error from Chase:


We'll be back shortly.

For real-time updates, follow @ChaseSupport on Twitter.

Our advisors are available weekdays, 7 AM to 9 PM ET, and Saturdays from 8 AM to 5 PM ET.


Telephone bankers may be able to access some account information while our site is unavailable.

You can reach them at one of the numbers below:

Person Checking, Savings & CD 1-800-935-9935 Mortgages 1-800-848-9136
Business Banking 1-800-242-7338 Auto Loans & Leases 1-800-336-6675
Home Equity Line of Credit Loans 1-800-836-5656 Student Loans 1-800-487-4404
Retirement self-directed Accounts 1-800-776-6061 J.P.Morgan Securities 1-888-807-6898
Chase private Client
(or contact your Private Client
1-888-994-5626 Investments/Retirement 1-800-392-5749
Credit Cards Call the number on the back of your credit card
Chase Commercial OnlineSM Call your Client Service Professional or Client Service Officer
© 2014 JPMorgan Chase & and Co.
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  • Hey Magenta Disk - this does look odd! Since we can't troubleshoot direct import snafus in the Forum, I've reached out to you directly via email so that we can get to the bottom of this together 😊

    For anyone else who comes across this thread, if you’re having trouble with your bank, please fill out this form and our Direct Import team will help get things working smoothly again!

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