Trouble Linking Chase Credit Card
Hello! I'm having difficulties connecting a chase credit card. When I try to connect a new account I get a message saying that the request was denied. This has been the case for the last few weeks.
Steps to Reproduce
- From the budget page, click Add Account
- On the Add Account dialog, click Linked
- On the Linked Account dialog, click Add New Connection
- Click Agree
- Select Chase
- Click Continue
Then I get the following request denied error shown below. Is there something YNAB can do about this? It would be really nice to be able to link that credit card. Hopefully this is the correct place to put question.
Error from Chase:
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Hey Magenta Disk - this does look odd! Since we can't troubleshoot direct import snafus in the Forum, I've reached out to you directly via email so that we can get to the bottom of this together 😊
For anyone else who comes across this thread, if you’re having trouble with your bank, please fill out this form and our Direct Import team will help get things working smoothly again!