RBC refuses to accept valid security questions through YNAB

everytime i enter one it says its wrong despite not being. Ive reset the questions and removed the account multiple times

18replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.

    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running!

    Like
  • Hi Green Banjo !

    Sorry for the trouble!

    When you have a moment, let’s have you try answering those one more time. Simply click the “Import(!)" button at the top of your account register, and answer your authentication questions (if there are any to answer) from there.

    If it still won’t connect, can you let me know if anything is amiss with the authentication questions (i.e. a one-time passcode you don’t ever receive, or a question you don’t recognize)? Then I can let our Direct Import partner know!

    Like
      • Green Banjo
      • Green_Banjo.8
      • 10 mths ago
      • Reported - view

      Faness import only allows to import files

      Like
    • Green Banjo It looks like that RBC connection was removed, so the Import button prompts for File Based Importing. When you have a moment, can you try re-adding that RBC connection? If it doesn't work I can take a look to see if you're running into the same error.

      Like
      • Green Banjo
      • Green_Banjo.8
      • 10 mths ago
      • Reported - view

      Faness same issue. Doesn’t accept answers. 

      Like
    • Green Banjo Thank you for giving that a try! I'm seeing the same error as before so I've asked our Direct Import partner to investigate and sent you a quick email with more details. :)

      Like
  • I'm having the exact same issue, YNAB keep cycling through all my 3 security questions and never finishes the linking process, even though logging in directly using the exact same answers I provided on the online bank account works just fine. 

     

    After giving the same exact answers around 10-15 times. Now I'm getting a user blocked error and apparently I have to wait 4 hours before trying again. Quite frustrating.

    Like
    • Hi Forest Green Viper ! Sorry for the trouble there! I see you reached out via email, and are working with Natalie on this. Let us know if you have any questions at all!

      Like
  • We have had the same issue with Ameriprise - it keeps asking us for security question answers to sync.  We KNOW 100% what the answers are as we have verified with Ameriprise but each time it says incorrect until it finally locks us out and we have to call and reinstate access again.....

     

    We even had Ameriprise completely delete the security questions and it still won’t work.

     

    Very frustrating!!!

    Like
    • Maroon Hammer Thanks for letting us know! The issue on your Ameriprise account is different than the RBC connection problem, and it looks like you wrote in, so Ernie's getting you taken care of via email. Thanks for letting us know! 

      Like
      • Green Banjo
      • Green_Banjo.8
      • 10 mths ago
      • Reported - view

      Maroon Hammer it’s almost as if the hash they are sending the bank isn’t matching the hash the bank has on file. 

      Like
    • Green Banjo The error and Direct Import partner on the issue they are having on Ameriprise is a different issue than the one you're experiencing. Our Direct Import partner is on the case for both, though! 

      Like
  • I'm having the same problem with my RBC accounts, it just keeps cycling through the security questions without finishing the link.

    Like
    • Khaki Tugboat I just sent you an email with some more details on the situation! 

      Like
  • Having this same issue with my RBC and my wifes RBC account.

    Like
    • Hi Cornflower Blue Network !

      Sorry for the trouble! This is a widespread issue our Direct Import partner is currently investigating. We're waiting to hear any updates from them and we'll post them on our status page once we know more! :)

      Like
  • Hello I have the same exact isssue. It keeps cycling my questions infinitely...

    Like
    • Hi Infernatus !

      Sorry for the trouble and for the delayed response! We're currently working with our import partner on a solution for the issues with RBC. In the meantime, I hope you'll give File-Based Importing a trial, to keep your accounts up to date!

      Keep an eye on our status page for any updates and please let us know if you have any questions!

      Like
Replies are closed
Like
  • 3 mths agoLast active
  • 18Replies closed
  • 89Views
  • 9 Following