Khaki Unicorn (324af65c3529) Sorry for the trouble! It looks like SoFi's Checking account isn't supported for direct import just yet. Tan Disk's suggestion of requesting a sync feature is a great place to star! :)

Hi Ryan !

When you have a moment, can you suggest the SoFi checking account in the app, if you haven’t already? It adds it to the list of institutions for our Direct Import partner to see about going forward. :)

Faness I just suggested SoFi Money using the web app, and emailed SoFi asking if they'll support direct import, or exporting of transaction history at any point. I'm considering switching to them, but this is something I'd miss having.

I just got out of the SoFi Money queue as well, and put in my request for OFX connection or at least some kind of downloadable transaction record, neither of which is currently supported. Looks like a promising service, though!

Hi Navy Blue Rhythm !

Thank you so much for taking the time to suggest that in the app, and to SoFi. You've covered all of the bases! 

Faness sofi is actually already on the list of providers for YNAB.  It's just not pulling it in properly which is strange.  If there is something else that I can do to nudge it along, I'd love to.  Manual reconciliation will eventually become tiresome; I've gotten so used to the ease of auto loading from the bank!

Nicole at YNAB By the way, I confirmed that this works fine with Mint.com, so it definitely is technically possible to screen-scrape it. Not sure if this is helpful to pass along to your direct import provider.

mamster Thank you! I can indeed pass it along! 

Gray Keyboard It's now working for me. Try contacting support!

mamster did you contact YNAB customer support, or SoFi customer support? I just checked my bank connection, and it's still not showing my SoFi money account.

Navy Blue Rhythm YNAB customer support.

Navy Blue Rhythm I sent you a quick email with a possible solution! :)

Katie Patterson I just sent you a quick email to see if we can't get things up and running! :)

Faness can you please email me as well. I deleted the sofi link and tried to readd - when it tries to sync it tells me it couldn’t connect but my phone does get a text for the 2FA

Hot Pink Cheetah Message sent! :)

Faness So, SoFi Money does sync with ynab? It is on the list. I am able to enter in my login info and I get the text message, but then it says we're having trouble connecting, try logging into your financial institution. I removed the connection and re-added it. I would love to get my SoFi Money account synced with ynab. Is there something special that we need to do or is it just new and doesn't work yet? 

Kaitlyn  yes, SoFi syncs great with Ynab. If you are struggling, contact YNAB support. They can help out.

I personally  have my money account and multiple SoFi invest accounts linked with no issues.

Ryan Why do we need to contact support? Why doesn’t it just work like all the other accounts?

Ryan do you have SoFi money? I know that is newer than the invest. Wondering if it makes a difference? 

Kaitlyn yes. I have a money account, as well as multiple invest accounts.  They all come in just fine.

Khaki Unicorn (324af65c3529) I only suggested that if it didn’t work. Originally, I had to work with support to get it to go with the direct import partner.  Maybe they can switch you to the new one if that hasn’t happened for your account yet.

Khaki Unicorn (324af65c3529) Since SoFi Money is a newer product from SoFi, some of our Direct Import partners aren't able to support it. For some users, switching to a new Direct Import partner is an option, if their other accounts are supported there. Otherwise, we can work with their existing provider to see what options are available. If you have any questions about that or are having trouble connecting, just let me know! 

YNAB support was able to finally get it working for me by switching me over to the "new" direct import partner. It still didn't work right off the bat, but a day or two after switching they were able to do some magic and now it works.

Chrissy Thanks; I would like to try getting mine to work.

Khaki Unicorn (324af65c3529) Just sent you an email with some information!👍

Maroon Cello Just sent you an email with some info as well! 👍

blacksh33p Email sent!

Gold Trombone I hope you don't mind me stepping in for Chrissy here! Just sent you an email. 😀

Purple Ink It looks like you connected with April from our support team, but if you need some extra help, just let me know and I'll dig in!

Carey I seem to have a similar with with SoFi Money not only with YNAB but from other providers.  I suspect it has to do with the TFA that SoFi is using and how they tokenize with the direct import providers.  It seems to be about once a month in my experience; depending on the platform (YNAB, Mint, Personal Capital etc...)

Hi Carey !

I took a look, but I'm seeing a successful connection to SoFi. Were you able to get things back up and running? Was the issue with the token entry like Ryan mentioned above?

If you're still having trouble, just let me know and we can take a closer look at things! :)

Faness what's happening is every morning around 5:40 I am getting a two-factor token from SoFi.  When I check YNAB after that the SoFi account has disconnected and requests the two-factor authentication. 

It looked OK yesterday because I had already fixed it, but it's happening daily! Is this an issue on YNAB's side or SoFi's?

Carey Thanks for those details!

Certain financial institutions require you to re-authorize your account frequently, due to how our Direct Import partner's integration works with their site security. Our partner has spent quite a bit of time investigating the issue for us, and I'm afraid there's nothing they can do to get around the frequent re-authorizations. They may start to subside after you've used the connection for a time, but it’s something we’re unable to predict.

I know it can be a frustrating experience though, and I'm sorry that's the case. The good news is, while it's not so great for the import experience, it's great in terms of security! And you don't need to re-authorize the connection every time it asks—just go through the prompt when you're ready to import new transactions.

Hi Gold Yeti ! Thanks for letting us know! I've let our Direct Import partner know, and reached out via email with a little more information. 😀 Let me know if you have any questions!

Nicole Can you please email me the instructions for adding SoFi Money to YNAB?  I also have a SoFi Investment and Loan account with them.  I'm really impressed with their bank but need it to work seamlessly with YNAB.  Thanks for your help.

Hi Nathan Rucker ! It looks like you've added that account! Your SoFi connection is successful, and you should see transactions start importing soon. 🙂 Let me know if you have any questions!

Nicole It is hooked up, but I get 2-3 texts a day for 2 factor authentication.  Is this something YNAB can fix?

Nathan Rucker  Many financial institutions are increasing their security, and we've found having to re-authorize your account is expected behavior. You don't need to reauthenticate the connection every time it asks—just go through the prompt when you're ready to import new transactions. We hope this will improve in the future, but at this time, it's not something we can get around.

Hi emc111 !

Sorry for the inconvenience! At the moment, having to reauthenticate that account frequently is expected behavior. This is great for security, but we understand it isn't the best experience for direct import as a whole. We're hopeful this will improve going forward but, for now, you can limit reauthenticating the account to just when you need to import transactions instead of multiple times a day.

I have the same issue with having to reauthenticate frequently and it is really annoying. My #1 complaint about SoFi Money.

Hi Katie Patterson ! We hope it won't always be the case! You can re-authenticate the connection when you're ready to import,  instead of multiple times per day.

Faness Is this why I'm getting random 2FA text messages from SoFi when I'm not logged in?

Dane B You might see those messages when we do our check for new transactions! Those happen every night during a nightly refresh, and again when you log in to the app, if it has been more than 8 hours since your last import.

Hi Geoff F !

Sorry for the trouble you're having with SoFi! I took a look but I currently don't see a SoFi connection listed in your budget. When you have a moment, can you try reconnect that account? Even if the connection fails, it should still be listed under the Manage Connections option (if you click on your email address in the upper left hand corner of your budget, it's listed there) and then we can troubleshoot. :)

Faness thank you for getting back to me. When I try to add the connection to under "Manage Connection," I receive the following error after entering in my two-factor authentication code (see the image below). When I tap "Done," no SoFi connection is listed. Any suggestions?

 Faness 

Geoff F Thanks for giving that a try! Since that didn't work, I sent you a quick email to see what else we can do! :)

Faness Hi there! I'm having trouble getting my sofi account to sync with my ynab account as well. Are you able to assist me? Thank you!

Hi Powder Blue Nomad !

I'm seeing a strange error on your account. Have you already tried our troubleshooting steps? More specifically, have you tried to “remove” the connection (not the account!) and then re-connect? It's different than using the Disconnect (or Unlink) button, you won't lose any data, and it seems to do the trick for most issues! 

If you’ve already tried this, or if you get to the end and you still can’t get connected, send a quick reply to let me know. 

To start, you’ll remove the connection to this financial institution:

1. Select your budget name in the top left-hand corner and choose Manage Connections from the drop-down menu.

2. Then Remove the connection(s) to this financial institution, confirm removal and close the window.

Then you’ll reconnect your account(s) to a fresh connection:

3. Hover over the existing account (in the left sidebar) and click on the edit icon. 

4. Select Link Account > Add New Connection. Search for the financial institution, and follow the prompts.

If you still aren't able to connect, let me know and we'll go from there! :)

Jeff Grosse Thank you for the suggestion. I actually worked with YNAB support to switch my account to their new provider that works better with SoFi. At least I was able to link it to my account! Now I'll see whether that link "sticks"...

Jeff Grosse Geoff F 

Thanks for sharing that tip, Jeff!

Certain financial institutions require you to re-authorize your account due to how our integration works with their site security. We'll keep checking in to see if adjustments can be made there! For now, our import partner has let us know it's expected.

You don't need to re-authorize the connection every time it asks—just go through the prompt when you're ready to import new transactions.

 Nicole Is there a different way that I should connect SoFi so it doesn't take as much work to connect or at least as often? I'm just referring back to what Geoff F and what he mentioned.

Jeff Grosse You're already connected with our latest import partner. As many financial institutions are increasing their security, we're seeing more of this. It's possible that as you use the connection they may start to subside, but it’s something we’re unable to predict.

Nicole I am getting the recurring 2FA notifications as well. I understand it's something we just have to deal with for now, but can you confirm if my account is also connected with the latest import partner?

Hi Cadet Blue Falafel !

I took a look at your account and you are connected through our newest import partner. If you're seeing any trouble other than those frequent reauthentication requests, please don't hesitate to let us know! :)

Hi David B. !

I took a look at your account, but I currently don't see a SoFi connection listed. When you have a moment, can you try re-adding that account? Even if the connection fails, having it listed in your budget will allow us to take a closer look at things. If you click on your email address in the upper let hand corner and select "Manage Connections", it should be listed there for us to see it.

Faness When I try to add the connection, after entering the 2FA code, I receive an error: "We Couldn't Connect to Social Finance(SoFi)". Then I click "Next", and I get prompted to add an unlinked acccount. The SoFi connection doesn't stick in the budget.

David B. Sorry for the delay! I sent you an email so we can try an alternative since that connection isn't sticking. :)

David B. That's great to hear! I hope you had a great vacation! Please let us know if that connection gives you anymore trouble! :)

Thanks for letting us know, emc111 ! Maintenance errors usually get cleared up by our import partner automatically, but it can take 48 hours to do so (or 72 if it happens to fall on a weekend).

It looks like that maintenance error has been hanging around on your connection for longer than I'd expect, so we'll have them look closer! I sent you an email with more details.