Can't log into Fidelity credit card, but log in is correct

It keeps telling me my login info is not recognized, but I am able to log into the Fidelity site with the same info.

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  • Hi Khaki Sun !

    I see you've written into support and Carrie beat me to the punch in responding. You're in great hands! Hopefully we'll have Fidelity up and running for you soon! :)

  • Same issue here.

    • Hi Khaki Griffin ! Thanks for writing in via email. It looks like Carrie to the rescue—again! She'll follow up with you when we have news from the Direct Import partner.

  • I'm having the same issue.

    • Hi All! Sky Blue Ink 

      Turns out there is something going on here! You aren't the only YNABer's to be experiencing this issue with Fidelity Credit Card! So we have already reported this issue to our Direct Import partner.

      It may take them some time to figure out what's going on, but they are able to resolve many Direct Import issues within a couple of weeks. We will get back to you when we hear anything!

      To keep everything up to speed, enter transactions on the go with the mobile app and/or try File-Based Importing (in the web app). It's a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB!

      Let me know if you have any questions!

  • Same issue here. The solution for the Credit Card is easy, use (CardMember Services) instead of My credit card is still working and never went down.

    However my other Fidelity accounts, using, haven't worked for at least a few days.

    Like 3
    • Cadet Blue Moose (b0adb6363a52) Thank you!! This worked for me.

    • Cadet Blue Moose (b0adb6363a52) Sorry for the trouble! Our Direct Import partner is working on getting things back up and running with those accounts! :)

      • AW
      • awood
      • 1 yr ago
      • Reported - view

      Cadet Blue Moose (b0adb6363a52) Switching the linked institution from Fidelity Credit Card ( to CardMember Services ( worked for me as well--and pulled all missing transactions since it stopped working. Thanks!

  • Using also worked for me, but it didn't download all the transactions that occurred since the fidelity site stopped working.

    Is there a way to get a linked account to download the remaining missing transactions?

    • Hi Chris Wilson !

      If you're missing transactions, you can give File-Based Importing a try to pull in any that were skipped or manually enter them in your account. :)

    • Faness I tried that when the link originally broke, but when I imported the QFX file from Fidelity, I ended up with a whole bunch of duplicate transactions (looked like the transaction dates were all wrong when YNAB imported the file).

    • Hi Chris Wilson !

      The dates you’re seeing import into YNAB should be the “posted” date of the transaction, while some bank statements (and possibly this file you've downloaded from Fidelity) might show the “transaction” date.

      The difference: the “transaction” date should represent the date the card was used (when the transaction occurred), the “posted” one is when it was cleared by the bank.

      Since financial institutions don’t always give us the “transaction” date, we use “posted” dates (which all institutions provide).

      Does this explain the difference?

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