CitiBank connection problems

Hi there, 

I've just started having an issue with CitiBank not connecting. I've unlinked it and tried relinking it, but it's still not working.  I can log in outside of YNAB without issues.  Can you help, please?

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  • Same. Citibank made updates to their website a few weeks ago and apparently, this third party YNAB connection was affected. I've been on the phone with Citibank 3 times today, escalated to their IT level 2,  due to my login being locked from the attempted YNAB connection.  It's an issue that YNAB needs to correct with their vendor who handles the third party login service.

    Reply Like 1
    • Hi Salmon Sander !

      I took a look and I'm seeing an error on your account that typically means invalid credentials have been entered. In these cases, our Direct Import partner asks us to check a few things to make sure we leave no stone unturned!

      Here are some things you can try that typically help resolve this issue:

      — Check to make sure the URL you use to log into your online banking account matches the URL you see in YNAB.

      — Double check to make sure you're entering the correct credentials. If you’re using a password manager, try entering your login credentials in manually.

      — If your password is longer than 32 characters, try shortening it.

      — Log into your financial institution's online banking account, then immediately try reconnecting the account in YNAB.

      — Make sure your password doesn't contain any of these characters: 

      - Pipe: |

      - Tilde: ~

      - Less Than: <

      - More Than: >

      - Ampersand: &

      If you're still not able to connect, let me know and we'll go from there! :)

      Reply Like
    • Faness  this a YNAB issue. My Citibank credentials are correct. My password is not longer than 32 characters and is only numbers and letters.  I cannot see the URL from YNAB that links to Citibank.

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    • Salmon Sander Thank you for clarifying! I was going to reach out via email so we could ask our Direct Import partner to investigate, but it looks like Chrissy beat me to it! We'll follow up there once we have any updates. :)

      Reply Like
  • I'm having similar problems. I've been trying to troubleshoot on my own for the past few days, but finally gave up and sent YNAB support an e-mail today. I've unlinked and had no success re-linking. I, too, can log into my account outside of YNAB without issue. Suggestions welcome!

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    • Hi Melissa H. !

      I see you reached out to support via email. When you have a moment, respond to them there - you're in good hands. :)

      Reply Like
  • Hi Becky Keane !

    I took a look and I'm seeing an error we'll need our Direct Import partner to investigate. I sent you a quick email with more details. :)

    Reply Like 1
  • Same problem.  Since Friday 2/22 if YNAB tries to talk to Citibank then my online access to Citibank is immediately blocked.  Citibank customer support removed the block, then while I had them on the phone I fired up YNAB and the dude could see the attempted connection from YNAB and the immediate block again.  I "unlinked account" to citibank and did manual download/import, which worked of course.  Will watch here for a resolution.

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    • Hi Cyan Tiger !

      I looked and I see you're connected through our original Direct Import partner. I've reached out via email to see if switching you to one of our newer providers will help. :)

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  • I am also experiencing the same issues. YNAB asked to re-enter my bank's login credentials, which I did but it wouldn't connect. I tried logging in through my bank's website, which also failed. I then called my bank's customer service and had my account unlocked. Went back to YNAB to update the login, which was successful, and now my bank's online access is locked again. I've unlinked by account in YNAB and will manually import for now, until this is fixed.

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    • Cyan Tiger  Maroon Violin   EXACTLY!  Same problem here.  YNAB is locking my Citibank account.  Problem still persists.  I was on the phone with the Citibank rep and I changed my password.  I then unlinked Citibank from YNAB and tried to create a fresh link.  Logged in through YNAB with my new Citibank credentials but failed connection attempt.  I go to Citibank website using the same password and thank God I can get still get in and not locked again.

      So something is going on with the direct importer for Citibank where the correct credentials are not being accepted.

      Reply Like
    • Hi Maroon Violin and Purple Tugboat !

      Sorry for the trouble! We're now seeing a number of YNABers running into this issue with Citibank and we've asked our Direct Import partner to investigate this as a widespread issue. We haven't heard back from them just yet, but they're on the case! :)

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  • I was initially experiencing the same connectivity issues, within the last two weeks. My login + password were valid (I know since I always c/p from my password manager), and every time I tried re-logging in the Citibank connection would say "nope check your credentials". For what it's worth I am signed on Citi through Costco.

    Just now, I've disconnected from the Citibank connector, and reconnected with the same credentials and it's working for me with imports coming in; also logged into my Citibank portal just fine. In my case it seemed that relogging helped.

    Reply Like 1
  • Hello! Experiencing the same problem, but for FWIW my access *hasn't* been blocked despite repeated login attempts. Thanks YNAB for looking into this!

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    • Hi Green Motherboard!

      Thank you for weighing in here! Hopefully we'll have an update soon! :)

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    • Faness I think mine started working this morning. Thanks as always!

      Reply Like 1
    • Green Motherboard That's great news! We haven't received an official all clear from our Direct Import partner, so they're still working on stabilizing this but this definitely means we're heading in the right direction! :)

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  • FWIW, I'm having the same issues, tried re-linking, login not successful....

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    • Hi Steel Blue Pony !

      Thanks for letting us know! Our Direct Import partner is currently looking into this issue with Citibank. We're hoping for an update soon!

      Reply Like
  • Hi there. I'm also experiencing the exact same problem, despite the user and password being correct.

    I actually can log in using the correct credentials to the "credit card" section (which actually uses the same online.citi.com domain), but not the checking/saving section. This tells me that it has something to do with the way that the checking section is hooked up, and nothing to do with my credentials. Can this get elevated? 😩

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    • Hi there Slate Blue Cornet ! I see that you've reached out via email regarding this Citibank issue, and have been working with our Direct Import Experts! Thanks for that!

      We reported this issue to the Direct Import partner, which is our equivalent for escalating an issue. I checked for an update and three days ago, they let us know that their developers are looking into it. When we have news on that, Alicia will reach out!

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    • Nicole Thanks so much. I'm needy because I love your service!

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    • Slate Blue Cornet You're welcome! We're always happy to take a look at where things are! 😀

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    • Nicole thought I'd chime in here, I had the same problem a few weeks ago but it seemed to resolve itself over time and continues to work fine (both mobile and desktop web browser).

      Reply Like 1
  • I've been having trouble with one of my citibank accounts too. I tried linking and unlinking several times, but not go. As YNAB tries to connect it just seems to time out after a while. 

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    • Khaki Sound Hi there! Thanks for giving those troubleshooting steps a try. I've reached out from help@ynab.com, so we can work on getting you connected. 😄 Let me know if you have any questions!

      Reply Like
  • I'm also having issues with Citibank. Interestingly, they now have a section for "Apps with Account Access" which implies they have some type of supported mechanism to provide (hopefully) limited access to ones accounts for apps such as YNAB. It would be fantastic to hear your provider support this.

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  • For the time being, I was able to get things working by turning off 2-factor authentication with Citibank (not an ideal situation). Looking forward to an update from your third party provider regarding future plans with Citibank integration. Thanks.

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    • Hi Lance !

      Sorry for the trouble! It's possible our Direct Import partner isn't able to support 2-factor authentication with Citibank just yet. If you'd like, you can turn 2-factor authentication back on to recreate the error. Once your account is in the error state, our Direct Import partner can investigate. :)

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  • Same issue here.  My username/password work when I log in through the web site, but for some reason, when I try to update via YNAB, I kept getting asked for the username/pw no matter what I put in.

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    • Hi Slate Gray Wildebeest !

      I've asked our Direct Import partner to take a look at your account and I sent you a quick email with a few more details! :)

      Reply Like
      • shalafarky
      • Gray_Inspector
      • 2 mths ago
      • Reported - view

      Faness Any updates to report?  Same issues as everyone else.  Interesting, no problem on my Banktivity account.

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    • Hi shalafarky ! I'm seeing a successful connection to Citibank on our end. Are you still having trouble there? Our import partner made some adjustments to resolve issues mentioned earlier in the thread. Let's have you try removing and re-adding that connection!

      Reply Like 1
      • shalafarky
      • Gray_Inspector
      • 2 mths ago
      • 1
      • Reported - view

      Nicole I was showing a successful connection before, but it wasn't downloading transactions.  I removed and re-added, as you suggested, but not before I manually entered the missing transactions.  I'll check back with you after some more purchases to see if it worked. thanks!

      Reply Like 1
    • shalafarky Fingers crossed! :)

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  • I'm having the same issues. I'm able to log in with no problem on Citi website, but YNAB continually fails to recognize my credentials.

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    • Hi Cadet Blue Falafel !

      I took a look but I'm now seeing a successful connection to Citibank. Are you still having trouble importing transactions? If so, please let us know! :)

      Reply Like
  • Resurfacing this thread, I'm having the same issue now. I can successfully log into their main website, but YNAB says my credentials are invalid. Help?

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    • Hi Kat! Beige Wildebeest (aka Kat) Sorry for the delay! I'm happy to help. I am seeing that invalid credentials error on your connection. I've sent you a quick email with a few things to try!

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  • I as well cannot get my Best Buy Visa (Citi bank) to link. Help!

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    • Hi Ann Morelli ! I’m happy to help.

      I'm seeing an error on your Best Buy Credit Card connection that typically means invalid credentials have been entered. We like to check a few things, to make sure no stone is left unturned!

      Here are some things you can try that should help:

      • Check to make sure the web address you use to log into your online banking account matches the URL you see in YNAB.
      • If you’re using a password manager, try typing your login credentials in manually.
      • Log into your financial institution's online banking account, then immediately try reconnecting the account in YNAB.
      • Make sure you're using the User ID (not your email address) and password.

      Let me know how it goes!

      Reply Like
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