No transactions importing

Is anyone else having this issue? YNAB says that all my banks are connected, but NOTHING is importing. This is 3 different banks, multiple accounts per bank, and NO TRANSACTIONS. None. In WEEKS.

 

YNAB, I'm trying, I love the method, but I can't do 100% manual, it gets out of hand. I need this to work at least 50% of the time. I've gone back and forth with your support team multiple times for at least 5 days each time, and IT NEVER GETS FIXED. WTF?

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  • Yeah, I'm having the same issue.  I have one account that says it can't log in and four that say there are no transactions to import. I've reported it to their support team and they confirmed there was a problem but advised it could take a few weeks to get fixed.

    Reply Like
      • starlady09
      • starlady09
      • 11 mths ago
      • 1
      • Reported - view

      Beige Mixer Well, I'm glad I'm not the only one. However, it's been since April 30th, so its been a few weeks.

      Reply Like 1
  • Hi starlady09 !

     

    Oh no! Hmm, that certainly doesn't sound like there is just a delay with your transactions importing, and since your connections look good, there must be something going on in the integration! 

    To investigate this further, we'll need some transaction examples and specific accounts to report to our Direct Import partner! I don't want you to post all of that here, so I'm going to reach out via email!

    Thanks for hanging in there with us. :) We will figure this out! 

    Reply Like
    • Jannelle  Hi Jannelle, could you help me out too? My BoA account hasn't imported since October, but has 'refreshed' 19 minutes ago. I can provide example charges like you asked others above too.

      Edit: Nevermind, I just unlinked and relinked the account and it's back to normal without losing any data (thank goodness!)

      Reply Like 1
  • I am having the same issue.  I signed up for YNAB about 10 days ago and the direct import is not working.  Accounts are connected.  As I use my debit card for all my purchases, I can't add transaction manually or spend the time importing manually; the direct import was the main reason I opted for YNAB as opposed to TOSHL or some other financial app.

    Reply Like
    • Hi Violet Rain !

      I truly apologize for having missed this message! Are you still having trouble with your connections? If so, please let me know and we can take a look at things!

      Reply Like
  • I've been dealing with the same issue for the past 3 months. I keep being told they are working on it but I' not sure how it can take this long. I now cannot even download and import my transactions through my bank so I have no way to enter my transactions without 100% manual entry. Did you all ever get your issues taken care of? I want so badly to like YNAB as it was fantastic the first 9 months I used it but the past 3 have been a complete nightmare. 

    Reply Like
  • I'm confused why the status on this is labeled "Answered" am I missing something or is there a resolution to this I'm not aware of?

    Reply Like 1
    • Hi Violet Yearling !

      We answered this question for the initial poster, so we marked it as Answered. However, you can still post on Answered threads if you're having a similar issue! 

      I took a look and our Direct Import partner responded to us recently in regards to your account connections. They need more information so I sent you a message with what they've requested. Hopefully, we'll see some true momentum once we give them that information!

      Reply Like
      • Purple Kat
      • purple_kat
      • 7 mths ago
      • Reported - view

      Faness  You 'answered' it but it obviously isn't 'fixed'. That is Violet Yearling's point. That's why with the cable company I never say the problem is fixed because more often than not, it rears its ugly head again. So, what is being done to fix this issue? I'm still in my trial period and debating signing up since this has been going on since April!!!

      Reply Like
    • Hi Purple Kat !

      This issue was "Fixed" for the original poster. :)

      If you're running into a similar issue, please let me know the financial institution you're having trouble importing from and I'll take a look at things! Issues like these take place within individual account connections and often have to be investigated by our Direct Import partner if it's not a wide spread issue (you can check our status page to see if the issue you're experiencing is wide spread). 

      Reply Like
  • Honestly,

    i use this and a different budgeting tool and I was REALLY hoping that YNAB would be better at this, but if there is one flaw with this program; it’s the importing. Which, quite frankly is huge. I am Canadian and it is missing A LOT of transactions. I won’t buy the subscription unless this can be rectified and be more seamless. The other app I use does way better at this; however they don’t have the same theory and education.

     

    YNAB - get this fixed and you have me.

    Reply Like 1
    • Hi Silver Nomad !

      Can you give me a few more details about what's going on in your account? Are you seeing certain transactions that are being skipped? Are you noticing this with one account in particular? Let me know and we'll go from there!

      Hopefully, we can get this ironed out! :)

      Reply Like
    • Faness it is my BMO Chequing and BMO savings; although even my Capital One Credit cars can’t seem to reconcile properly. Items are being skipped. Some are coming through, but not all 

      Reply Like
    • Silver Nomad I just sent you a quick email to gather a few examples. If you can respond there with a screenshot or two, we'll put our Direct Import partner on the case! :)

      Reply Like
  • I am having the same issue... please help me too.  I have my tangerine checking acct, tangerine mastercard and capital one credit card

    Reply Like
    • Hi Hot Pink Keyboard !

      I took a look and you don't have any transactions to import just yet. When you get started with YNAB, only your Starting Balance will import. Going forward, new transactions will import within 12 hours of clearing your bank. Since you just added those accounts, give them a day or two and let us know if you still aren't seeing transactions! :)

      Reply Like
  • Honestly,

    my issues are still not resolved and I think they need to choose a better partner or alternatively, have that partner do a better job.

    Reply Like
    • Silver Nomad Sorry for the trouble! I checked in on this issue and one of my colleagues responded to you last week - did you ever receive that email? The screenshots you sent in were from before August 3rd, when you first added the account, so those transactions were expected to be skipped. If you've seen transactions that were skipped since then, let us know and we'll take another look!

      Reply Like
    • Faness I have lots that continue not to be imported. Both from an income and spent scenario.

      Reply Like
    • Silver Nomad Thank you for letting me know! I sent you another email requesting updated screenshots. We'll need examples from after the account was opened. Once we have those, we can ask our Direct Import partner to look into why they aren't importing.

      Reply Like
  • If the transactions are being imported successfully into another service (Quicken) then shouldn't they be available for importing into YNAB?

    Reply Like
    • Purple Kat Not necessarily. YNAB only imports transactions that have cleared your account, while other financial apps import pending transactions. Can you let me know which bank you're having trouble with? I'd be more than happy to take a closer look! :)

      Reply Like
      • Purple Kat
      • purple_kat
      • 7 mths ago
      • Reported - view

      Faness  I just sent an email to 'help' with attached screenshots.

      Reply Like
    • Purple Kat Thank you for sending those in!

      Reply Like
      • Purple Kat
      • purple_kat
      • 7 mths ago
      • Reported - view

      Faness  I have not received any entries for my SEFCU credit card account for 6 days. The last entry was my payment on 8/17. Since then there have been 6 entries posting from 8/19 to 8/22. It finally got my checking account updated from the same institution.  These are not pending transactions and Quicken has no problem keeping up to date with this account. But since Quicken wasn't helping me get control of my finances, I REALLY want YNAB to work.

      Reply Like
      • Jannelle
      • jannelle_ynabsupport
      • 7 mths ago
      • Reported - view

      Purple Kat I want to get YNAB working for you too! I will be here until we do. 😊

       

      I'm going to reach out from help@ynab.com once more (that way we can keep track of communications from our Direct Import partner, and relay them back to you!) to grab those transaction examples and get the ball rolling on this!

      Reply Like
      • Purple Kat
      • purple_kat
      • 7 mths ago
      • Reported - view

      Jannelle I'm back to NO transactions being downloaded from ANY source. :'(

      Reply Like
      • Jannelle
      • jannelle_ynabsupport
      • 6 mths ago
      • Reported - view

      Purple Kat I just replied to your email from help@ynab.com . 😊

      Reply Like
      • Purple Kat
      • purple_kat
      • 6 mths ago
      • Reported - view

      Jannelle And I just replied to your email. There was nothing to import when I posted this and there had been nothing for at least 24 hrs. The video documents what I have done repeatedly with the same brick wall I keep coming up against. It asks a security question I can't answer and EZCardinfo refuses to admit it exists and therefore won't look into it.

      Reply Like
    • Hi Purple Kat !

      I wasn't able to see a video, but I did see the screenshot you emailed in. I replied to that email and I'm seeing transactions are now importing (as recently as yesterday). If that isn't the case, please let us know!

      Reply Like
      • Purple Kat
      • purple_kat
      • 6 mths ago
      • Reported - view

      Faness  You need to learn to read the emails in the thread and this thread before jumping in. Janelle sent me a link to a video on how to set up EZCardInfo which is exactly what I have been doing and get to a dead stop with a self-chosen security question it won't except any of my possible answers. Doesn't this sound familiar? It should since it's exactly what you and I have been going around with SEFCU CC and EZCardInfo from the beginning.

      Reply Like
    • Purple Kat I did read the emails, forgive me if I missed one. In the email thread you mentioned that the SEFCU card was provided by EZCard. I see a successful connection through SEFCU but an error through EZCard. If you're able to connect through SEFCU, it's better to continue using that connection rather than EZCard. 

      As for the transactions, do you currently have transactions that are not importing? Our records show transactions were last imported from SEFCU on 9/24. If you're able to connect through SEFCU and transactions are importing through the SEFCU connection, there's no need to try to add the account through the EZCard option.

      Reply Like
  • I just signed up for the "new" YNAB (after using YNAB 4 for many years and downloading transactions manually (to a file/importing). I'm noticing that cleared transactions from Bank America and Chase Freedom are not downloading. I see from this thread that other people have had this problem. Yes, this is the value in YNAB for me. How can I fix this?!

    Reply Like
    • Hi Ivory Keyboard !

      I took a look and I see transactions available for import on both your Chase and Bank of America accounts. When you lg into your account, click on your Chase or Bank of America account on the left hand side of your budget and then click on the Import button at the top. That will pull in those new transactions.

      If you still aren't seeing them, let me know and we'll go from there! :)

      Reply Like
  • Hi, I am new user and just started using YNAB for budgeting earlier this week. none of my CC accounts have downloaded any transactions yet. The checking account shows transactions from few days ago and I know there are cleared transactions from yesterday as it downloaded them to my Quicken. Nothing has updated today at all. 
    I am trying YNAB but this major issue seems to go while back .  As a company it seems like YNAB is ignoring the users and putting off this issue with BS troubleshooting method. There is no error or logs to show what is going on. It simply says, there is nothing to download, when I know there is transactions ready to download. 
    If I have to go look somewhere else for my daily balance, whats the point of paying for this app. I could just stick to Quicken I guess.

    Reply Like
    • Hi Magenta Flute !

      We do use a different Direct Import partner than Quicken. We're also on a less frequent import schedule than them. We check for transactions once every morning and when you access the app if we haven't imported within the last 8 hours. Quicken may import transactions before they've cleared your bank, but YNAB only imports transactions after that point.

      Awareness of spending is a big part of why YNAB works and we're totally unique in that our method leans more heavily on active engagement. That means entering transactions as you spend plays a big role in that. 

      Using that in conjunction with direct import (for filling in where you may have missed), is what we had in mind when we introduced the feature. We expect there to be a delay but manual entry is meant to prevent that pain point.
       

      Reply Like
  • Hi, I am having a similar issue. I see that the transactions are posted on my account (not pending) but I get no transactions to import when I press the import button.

    Reply Like
    • Hi Orchid Zebra !

      Sorry for the trouble! Can you let me know which bank you're having trouble importing from? Once I have that information, I can take a closer look at what's going on! :)

      Reply Like
    • Faness  Bank of America - checking / savings account and credit card

      Reply Like
    • Orchid Zebra I took a look and I'm seeing errors on both of those account connections. When you have a moment, can you try resetting those connections?

      To start, you’ll remove the connection to this financial institution:

      1. Select your budget name in the top left-hand corner and choose Manage Connections from the drop-down menu.

      2. Then Remove the connection(s) to this financial institution, confirm removal and close the window.

      Then you’ll reconnect your account(s) to a fresh connection:

      3. Hover over the existing account (in the left sidebar) and click on the edit icon. 

      4. Select Link Account > Add New Connection. Search for the financial institution, and follow the prompts.

      If that doesn't do the trick, let me know and I'll reach out via email with next possible steps! :)

      Reply Like
    • Faness  Thank you ! That worked.

      Reply Like
  • Nothing has imported for Navy Federal since Feb. 8th?  I tried the above instructions to reset my account and haven't seen any imports come in yet.  Also does that mean that I will loose all of the history after Feb. 8th if I re-link.  I really, really hope not :(

    Reply Like
    • Hi Cyan Trumpet !

      We're hearing similar reports from other YNAB users about Navy Federal Credit Union and our Direct Import partner is looking into the cause. I've reached out via email, with a little more information!

      Reply Like
  • Hello. 

    My bank, USAA, hasn’t imported any transactions since Feb 15th. 

    I tried unlinking and relinking the account.  

    Reply Like
    • Hi Sea Green Lion !

      Some banks are seeing delays because of the Federal holiday. Since those transactions last imported on Friday, any weekend transactions may not clear until today (since yesterday was a holiday) and should import by tomorrow. If you're still not seeing those transactions by then, please let us know!

      Reply Like
    • Sea Green Lion in having this same problem with usaa

      Reply Like
    • Hi Lavender Trombone !

      I took a look and I see transactions available for import on your account. :)

      When you have a moment, click on the account in YNAB and then click on the Import button. That should bring in your recent transactions!

      Reply Like
    • Faness .  HI!  You are absolutely right.  This was due to a bank holiday.  Transactions are now importing normally.  Thank you!  I love YNAB.

      Reply Like
    • Sea Green Lion We love hearing you love YNAB! ;)

      If it gives you anymore trouble, please don't hesitate to let us know!

      Reply Like
  • I'm having this issue as well. Transactions haven't been imported in 4-5 days although the connection is good and YNAB says it was updated 6 hours ago. :/ 

    Reply Like
    • Hi Slate Gray Wrench !

      Yesterday was a bank holiday, and it's possible that those transactions were delayed—but will come in soon. Can you tell me the name of the financial institution that’s giving you trouble? I'd be happy to take a closer look at your connection!

      Reply Like
  • ‘Hate to pile on, but I’m having the same issue with my BofA account. I just setup the import, it accurately quantified my account balances but I’ve NO transactions to import. With 9 months of complaints on this page, I’m not holding my breath on resolution but before I look elsewhere for budgeting software can someone weigh in on if this has a reasonable chance of getting resolved?

     

    /g

    Reply Like
    • Hi Blue Cello !

      This thread is a little misleading because it's such a various compilation of bank issues - overall, import is working for most banks (we keep tabs on the ones that aren't working on our status page).

      We encourage YNABers to start from today and not look back, so when you set up an account it will start with today's date.

      After linking an account, if you decide to import past transactions (since the first of the month, for example) you can change the date of the starting balance transaction. You will also need to adjust the amount of the starting balance.

      Direct Import will only provide historical transactions for a couple of months in the past, at most. If you need additional history, you might consider our File-Based Importing option. 

      Let me know if you have any other questions, I'm happy to help! :)

      Reply Like
  • same issue with me. For BOFA. one account is importing and another isnt. I opened a support ticket - its wierd that this isnt fixed. As it is i spent some time trying to learn YNAB ... the budgeting process is different from my usual. But not having import is a total dealbreaker. Hope there is a resolution

    Reply Like
    • Hi ynewbie !

      I took a look at your account and everything appears to be up and running! :)

      When you first start a budget, only your starting balance imports. Going forward, new transactions will import within 8 hours of clearing your bank. However, some banks don't clear transactions on the weekends - so a Saturday transaction wouldn't clear until Monday and it wouldn't import until late Monday or Tuesday.

      Since you just started your budget, give it a few days and those transactions should start to trickle in. :)

      Reply Like
      • ynewbie
      • Cornflower_Blue_Zebra.2
      • 1 mth ago
      • Reported - view

      Faness ok I'll wait and check in a couple of days. It was a weekend after all but the bank clearing for one account working and not working for the other account (from the same bank) doesn't make sense to me. 

      Reply Like
      • ynewbie
      • Cornflower_Blue_Zebra.2
      • 1 mth ago
      • 1
      • Reported - view

      oh i actually changed the date of the starting date for transaction for that accountand it imported the past 18 days. Thanks for the tip. 

      Reply Like 1
    • ynewbie Sounds like a plan! If you don't see those in the next few days, let us know and we'll look closer at that connection.

      Reply Like
  • Same problem, been 54 days.

    Reply Like
    • Hi Powder Blue Rhythm !

      A 54 day delay is much longer than we ever want to see! Are you having trouble with Bank of America as well?

      If you haven't already, try following these steps to remove the connection and re-link the account. If you have other accounts associated with that connection, be sure to reconnect those, too!

      If transactions still aren’t importing, let us know so we can work with our Direct Import partner to figure out what’s going on! 

      Reply Like
  • Same problem. Not happy. I linked and did everything recommended. But no transactions import. It’s greyed our infant. Help

    Reply Like
    • Powder Blue Rhythm I'm not seeing a BoA connection in your account currently. If you'd like, I can definitely troubleshoot that for you. 

      Can you try to add Bank of America one more time for me? It looks like you may have removed the connection from the Manage Connections list, but our Direct Import partner will need it listed there (even if it’s failed) in order to troubleshoot. :) If you get an error during connection, just hit the "x" instead of cancel. 

       

      Let me know once it’s back and I’ll have them dive in!

      Reply Like
    • Chrissy I use AZcreditunion

      Reply Like
    • Hi Powder Blue Rhythm !

      I took a look at that AZ connection and it currently says it has timed out. 

      Go ahead and click that “Import(!)" button at the top of any of your AZ account registers on the web (or the banner at the top of the account in the mobile app), and you'll be prompted to answer your authentication questions.

      If it still doesn’t connect please avoid removing the connection — just let me know and I’ll have our partner take another look. :)

      Reply Like
    • Faness worked! Thx

      Reply Like 1
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