Cigna and US Bank Unable To Connect

I have a credit account from US Bank and a healthcare account from Cigna that I cannot import. I still have not waited "48 hours" for US Bank, according to your website's instructions. However, after connected to Cigna, it shows ZERO accounts. How can we get these accounts to work? 

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  • We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.

    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! :)

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  • Hi Gibson !

    A reason some folks run into this issue is if there's a different option they could be connecting to instead — let’s start there! :)

    Can you tell me the following?

    - the type of accounts you’re trying to connect (checking, savings, business, investment, etc.):
    - the exact web address where you login to access these accounts:

    If we can’t find another option that might work for you, then we can have our Direct Import partner take a look!

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  • I will clarify:

    Two accounts....
    US Bank - https://onlinebanking.usbank.com - Type: Credit

    Cigna - my.cigna.com - Type: Health Reimbursement Account

    For more info on what my Cigna HRA can do: https://www.bcbsm.com/index/health-insurance-help/faqs/plan-types/health-spending-accounts/differences-between-an-hsa-hra-fsa.html

    I hope that helps. Thanks.

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    • Hi Gibson !

      Thank you for clarifying! Let's try a few things to get those up and running.

      US Bank: 

      I'm seeing an error on your account that typically means there's an alert/message to acknowledge on your online banking account (outstanding paperless billing requests can even cause this error).

      Go ahead and log in to your financial institution and see if there are any actions you need to take. A lot of banks only show alerts on the web version of their online banking, so it’s generally best to check from a computer instead of a mobile device.

      Then, head back over to YNAB and try connecting again!

      If nothing was there but you still aren’t able to connect, let us know and we’ll have our Direct Import partner investigate.

      Cigna:
      Try the "HSA Bank - Cigna" and see if that option lets you connect.

      Let us know how it goes!

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      • Gibson
      • gibson
      • 1 yr ago
      • Reported - view

      Nicole at YNAB  Just to clarify, here are the errors I am getting. Cigna is supposed to have my account. It logs in through YNAB, but no account appears. US Bank can successfully log through the third-party website, yet I see no errors on the USBank site. Yet it still will not link up through YNAB.
        

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  • I have been using desktop for this whole process.

    For US Bank:
    I was able to log in to the bank no problem. I don't see any errors.

    For Cigna:
    That is not the right address. I have an HRA not an HSA. However, I tried your address and it did not work. The correct web address is most definitely http://my.cigna.com/

    Thanks for helping me out. What does the Direct Import partner suggest?

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    • Hi Gibson !

      Thanks for those additional details. I'm going to reach out from [email protected], so we can get these reported to the Direct Import Partner. They will investigate and see what's going on!

      We're on our holiday break, so most of the team is away spending time with their families. It may take a few days, but we’ll follow-up as soon as possible!

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  • I too am having issues connecting to my Checking/Savings on US Bank. I tried to remove and reconnect the connection but that doesn't work either.

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    • Hi Cindy Barth !

      I'm sorry you're running into trouble with that US Bank connection! I see you reached out via email earlier today. One of our Support Specialists will follow up with you there!

      We're on our holiday break, so most of the team is away spending time with their families. It may take a few days, but we’ll reach out as soon as possible!

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  • Whatever the case may be, I somehow managed to import both accounts. Thank you for your help! I will let you know if I run into any more issues.

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  • I am back online with US Bank as well. Thanks!

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