Cigna and US Bank Unable To Connect
I have a credit account from US Bank and a healthcare account from Cigna that I cannot import. I still have not waited "48 hours" for US Bank, according to your website's instructions. However, after connected to Cigna, it shows ZERO accounts. How can we get these accounts to work?
Hi Gibson !
A reason some folks run into this issue is if there's a different option they could be connecting to instead — let’s start there! :)
Can you tell me the following?
- the type of accounts you’re trying to connect (checking, savings, business, investment, etc.):
- the exact web address where you login to access these accounts:
If we can’t find another option that might work for you, then we can have our Direct Import partner take a look!
I will clarify:
US Bank - https://onlinebanking.usbank.com - Type: Credit
Cigna - my.cigna.com - Type: Health Reimbursement Account
For more info on what my Cigna HRA can do: https://www.bcbsm.com/index/health-insurance-help/faqs/plan-types/health-spending-accounts/differences-between-an-hsa-hra-fsa.html
I hope that helps. Thanks.
I have been using desktop for this whole process.
For US Bank:
I was able to log in to the bank no problem. I don't see any errors.
That is not the right address. I have an HRA not an HSA. However, I tried your address and it did not work. The correct web address is most definitely http://my.cigna.com/
Thanks for helping me out. What does the Direct Import partner suggest?