Discover Card "temporarily delayed"
So how long should I accept "temporarily delayed" before trying something new - it's been temporarily delayed since Sept 9th.
Alright Nicole and Faness we’ve been without direct import for well over a month now. It seems like YNAB either doesn’t care about its users with discover accounts or is not apt to deal with this issue. Either way it doesn’t look good for this company. I’ve been using file based import for a month which is simple but not what we pay for. I don’t know who needs to hear this but you have a lot of unsatisfied customers. It should not even have to be said that you should refund discover users for the amount that they have paid during this period. I know you’ve suggested we just cancel our remaining subscription without a refund of the period we have been without direct import. That’s completely unacceptable. We still have to do work to set up ynab. We’re paying for a product that is not delivering as advertised or promised. In fact, users who primarily use discover are doing all the work now to get what they need from your software.
Also, downloading a quicken file and dragging it to ynab failed to upload today. It said that there were no valid transactions to import when I’ve been keeping a separate spreadsheet and I know there are at least three that should have been imported.
I’m not sure what’s going on there but I now have no direct import AND no file based import.
I thought a YNAB rep explained earlier that the aggregation partner had to rebuild their entire platform to accommodate Discover's changes. That's out of YNAB's hands and a huge undertaking. I now have a credit card from Synchrony Bank that won't download. Having covered the personal finance app space for years, I get how damaging this is to a company and I understand that YNAB does care about us. However, I hope YNAB is actively seeking a different vendor for the aggregation part of the app. YNAB may have a contract with that partner, but that partner has effectively not lived up to their side of that agreement. Therefore, YNAB should be able to move on to another partner to save the business. I know data aggregation services are very expensive. I'm sure most YNAB subscribers would pay a few dollars more to have reliable aggregation. Yes, you can get your downloads for free from Mint, but you pay for the service by enduring the ads and agreeing to allow Mint to collect marketing data from you. You pay one way or another. YNAB - please find another aggregator! Preferably a company that keeps updated on upcoming trends and changes in the business.
It's been nearly 2 months that this connection has been broken; that is unacceptable. Pawning the issue off on Discover or your import partner is equally unacceptable. We users, are paying YOU a yearly fee to use your service and part of that service has been inoperable for 15% of the year. Two months later there is still no indication of when this will be resolved.
What is your plan to compensate users for this ongoing outage? Discount on next year's renewal?