US Bank not working

Hi

US Bank has stopped working for me, tried the whole linking/unlinking thing and also verified the credentials are correct. More importing problems, right now I'm having to import Amex/US Bank/Capital One/Citi any more and I would be better off with excel

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  • Also experiencing the same issue with US Bank accounts.  The username and password is valid, but YNAB won't connect and there is no longer the backup option to use excel. 

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  • Hi McRadgie and Sea Green Ink !

    Sorry for the trouble! I took a look and I'm seeing the same issue on both of your accounts. This could mean a bigger issue is brewing, but let's check a few things and gather a bit more information to make sure we leave no stone unturned!

    Here are some things you can try that typically help resolve this issue:

    — Check to make sure the web address you use to log into your online banking account matches the URL you see in YNAB.

    — If you’re using a password manager, try typing your login credentials in manually.

    — If your password is longer than 32 characters, try shortening it.

    — Log into your financial institution's online banking account—clearing out any notification you may have from them—then immediately try reconnecting the account in YNAB.

    — Make sure your password doesn't contain any of these characters: 

    • Pipe: |
    • Tilde: ~
    • Less Than: <
    • More Than: >
    • Ampersand: &

    If so, (and I know this sounds silly, but...) in order to set up the connection, you would need to change your password to one that does not have either of those characters because our system isn't able to handle passwords that contain these characters. (This applies to all accounts at all institutions.) Of course, that decision is completely up to you.

    If you’ve tried all that and you're still getting a message about your credentials being invalid, please let me know and I'll reach out via email to gather a few more details!

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  • Hello! We are having the same issue with our US bank account. We have double checked our login and it fits all the requirements you mentioned(shorter than 32 and no special characters) and it is still not working. Any help would be greatly appreciated!

    thank you!

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  • me too...

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    • George Peden oh, my password is running into the bug in your password handling. Can't have certain characters? tsk. tsk.  I'll change my password, but c'mon now, you can do better...

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    • Hi George Peden !

      We know it sounds silly, but we aren't able to translate those symbols in passwords for direct import. I took a look and I see your US Bank account is now connected, but none of your accounts are linked. To fix that, give these steps a try:

      1. Click "Add Account" on the left hand side of your budget.
      2. Select "Linked Account" from the options given.
      3. Choose your US Bank connection.
      4. Click on the account you'd like to connect.

      That should get things up and running for you! :)

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    • Faness 

       My password has an exclamation point “!” At the end but it has always worked up until the last week,  so this does not make any sense. In addition an exclamation point is not listed as one of the symbols that you can’t use as  indicated on one of the previous comments above. I don’t use U.S. Bank I have Commerce Bank NA.  Most banks require a symbol in their password. Please respond when this will be fixed or I will be switching to another budgeting app and making a review about this.  I love YNAB and would hate to switch but I can’t wait weeks for this to be fixed!

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    • Hi Alice Blue Storm !

      Sorry for the confusion! This thread is for US Bank issues, but I tried to take a look at your Commerce Bank connection and it isn't listed in your budget. When you have a moment, can you try re-adding it? Even if the connection fails, having it listed in your budget will allow us to troubleshoot. :)

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  • My password meets the criteria for YNAB (same password that worked before).  I’m able to login into US Bank without a problem, but still unable to sync/connect with YNAB. 

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  • My password meets your requirements, just doesn't work through ynab

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  • I am having the same problems. Everything was fine until earlier this week and I have confirmed my credentials and account information

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  • Any updates on this status?   Going on one week without being able to import data.  

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  • Same issue as everyone else. Everything was working a few days ago. No change in password or login. i am able to login to banks website with no issues.   

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  • Add another customer not able to work their budget to the list. 

    Worked last weekend and now won’t connect. 

    I’ve done all of the standard troubleshooting. 

     

    Please, at least, respond with an update. 

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  • Hello all,

    Sorry for the delayed response here! Since this thread was initially posted (September 4th), we've seen a high number of US Bank users reporting the same issue. We've let our import partner know and we're currently working with them on a fix.

    It can take a few weeks to resolve some issues, but you can reach out at any time for updates!

    Here are the steps to keep your budget up to speed in the meantime:

    1. Enter transactions manually—the mobile app is great for recording spending on-the-go (gas and groceries) and Scheduled Transactions are perfect for recurring expenses (rent and utility bills). Once you're able to link the account, imported transactions will match right up with the ones you entered. You’ll even have the chance to approve the matches—or manually match two transactions if the amounts differed.
    2. Import and categorize transactions by using File-Based Importing (in the web app). It’s a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.
    3. Click the Reconcile button in the web app and follow the steps to verify your accounts regularly. After all, correct balances are the foundation of your budget!

    Let me know if you have any questions! Hopefully, we'll have things back up and running soon! :)

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  • U.S. Bank changed various software (mobile banking, authentication, etc.) in the past few weeks, so I'm guessing the import partner hasn't updated their API to handle U.S. Bank's latest changes.

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    • Thanks for letting us know, mts7 ! Yes, you are correct. When a financial institution makes changes to their platform, our import partner has to make some significant changes on their side to re-establish a connection and import transactions.

      The necessary changes are typically able to be made, but it depends on the complexity and will take some time to do so (unfortunately we don’t get an estimate on these). You can check for updates about the situation on our Status Page.  Let me know if you have any questions!

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    • Nicole Thank you for letting us know!

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  • Is there ever a day when there isn't an issue with their direct import partner? At this point their direct import feature works less often than it doesn't. This is really, really frustrating and is making YNAB barely any better than Excel. 

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    • Hi Slate Gray Drill !

      Our import partner interfaces with many financial institutions across the US and Canada. Banks frequently make changes to their security settings, websites, or data files—and these are all things our import partner needs to manually fix. We do expect the majority of connections to work without issue the majority of the time, but occasional hiccups are expected from time to time. 

      I see you wrote in, and you're in good hands with Ernie! Our import partner was recently able to re-establish their integration with US Bank, and he'll help you get up and running!

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  • Support had me switch over to a 'new' import provider and it seems to have resolved my import issues! 

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  • Hi All!

    We have some good news here. Our import partner was able to re-establish their integration with US Bank, and the majority of accounts are successfully connected.

    If you're still having trouble, please let us know—and we're happy to look closer at your individual connection. 🙂

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  • My US Bank connection is not connecting. Trying to connect new connections and re-establish one's I have had. I've tried all the trouble shooting steps and my credentials fall within the requirements, but still won't connect. What is my next step?

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    • Hi Beige Memory ! Thank you for giving the troubleshooting steps a try! It looks your US Bank connection is currently successful, and you'll have a new batch of transactions ready to import soon. Can you let me know how that looks on your end? I reached out via email, so we can go through the options and gather more details. 😄

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