US Bank not working
US Bank has stopped working for me, tried the whole linking/unlinking thing and also verified the credentials are correct. More importing problems, right now I'm having to import Amex/US Bank/Capital One/Citi any more and I would be better off with excel
Hi McRadgie and Sea Green Ink !
Sorry for the trouble! I took a look and I'm seeing the same issue on both of your accounts. This could mean a bigger issue is brewing, but let's check a few things and gather a bit more information to make sure we leave no stone unturned!
Here are some things you can try that typically help resolve this issue:
— Check to make sure the web address you use to log into your online banking account matches the URL you see in YNAB.
— If you’re using a password manager, try typing your login credentials in manually.
— If your password is longer than 32 characters, try shortening it.
— Log into your financial institution's online banking account—clearing out any notification you may have from them—then immediately try reconnecting the account in YNAB.
— Make sure your password doesn't contain any of these characters:
- Pipe: |
- Tilde: ~
- Less Than: <
- More Than: >
- Ampersand: &
If so, (and I know this sounds silly, but...) in order to set up the connection, you would need to change your password to one that does not have either of those characters because our system isn't able to handle passwords that contain these characters. (This applies to all accounts at all institutions.) Of course, that decision is completely up to you.
If you’ve tried all that and you're still getting a message about your credentials being invalid, please let me know and I'll reach out via email to gather a few more details!Reply
Sorry for the delayed response here! Since this thread was initially posted (September 4th), we've seen a high number of US Bank users reporting the same issue. We've let our import partner know and we're currently working with them on a fix.
It can take a few weeks to resolve some issues, but you can reach out at any time for updates!
Here are the steps to keep your budget up to speed in the meantime:
- Enter transactions manually—the mobile app is great for recording spending on-the-go (gas and groceries) and Scheduled Transactions are perfect for recurring expenses (rent and utility bills). Once you're able to link the account, imported transactions will match right up with the ones you entered. You’ll even have the chance to approve the matches—or manually match two transactions if the amounts differed.
- Import and categorize transactions by using File-Based Importing (in the web app). It’s a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.
- Click the Reconcile button in the web app and follow the steps to verify your accounts regularly. After all, correct balances are the foundation of your budget!
Let me know if you have any questions! Hopefully, we'll have things back up and running soon! :)Reply