capital one requires authentication every time I log into YNAB

Hi there! I'm not sure why this occurring, but every day when I log into YNAB, my capital one credit card accounts require a new authentication (ie, sending a pin to my phone number or email.) Is there any way to prevent this from happening?   It's getting slightly annoying. :)

Thanks in advance!

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  • This issue is getting worse. I'm successfully inputting the code in a timely manner only to get "Ops! Something went wrong" a few times each week. 

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    • Hi Violet Viper !

      If you're having trouble connecting after entering the security code, please fill out this form and our Direct Import team will help you get things back up and running! :)

    • Violet Viper Yeah, I've been seeing that too... then when I try again, it doesn't even require the 2-factor auth code but just succeeds.

  • So I just started using YNAB and I can't get passed the putting in of my password, I would love to have to re-authenticate each time I logged in.  Or is that only possible for folks who were in before the fallout?

    • Hi Al Blue Battery !

      You should still be able to connect your Capital One account, it just requires frequent re-authentication to pull in your transactions. 

      When you have a moment, please fill out this form and our Direct Import team will help you get things up and running! :)

  • Thank you! Will do.

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