capital one requires authentication every time I log into YNAB
Hi there! I'm not sure why this occurring, but every day when I log into YNAB, my capital one credit card accounts require a new authentication (ie, sending a pin to my phone number or email.) Is there any way to prevent this from happening? It's getting slightly annoying. :)
Thanks in advance!
Whenever you log into your Capital One account, do you go through the same process ( enter a password and then have a passcode sent to you for entry? At least with my BOA account, this was the two factor authentication that I had set up through BOA. Once I removed it through the BOA website, the requests stopped through YNAB too.Reply
I’m sorry you’re having to re-authenticate your accounts so frequently—I know it’s frustrating. We’ve dug into this issue on many occasions with our providers and we learned that, at this time, certain security protocols require repeated re-authorizations. In other words, they’re expected.
This is great for security, of course, but not so great for the import experience. We completely understand that which is why we’ve had our Direct Import partner looking into the issue for months — pushing and prodding them to make it go away. Ultimately, they’ve determined they just don’t have any control over these security requirements and how often institutions require users to re-login.
If you’re finding that you can’t connect and/or import even after re-entering your credentials, that is not expected. Please let me know if that’s the case!Reply