Chase Connection Failing

Is there an issue with Chase right now?


I had an exclamation point next to my import button for Chase this morning.  Clicked it to verify the connectivity and I am getting a mesage back saying 


Direct Import is Temporarily Unavailable

The Direct Import service is unavailable at the moment. You can check our Status page for more details. Please try again in a few minutes.


I am having no issues logging into the Chase website with my account.

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  • Hi Slate Blue Android !

    We aren’t able to troubleshoot Bank Importing issues in the forum, but you can check our status page for any current known issues.

    For folks that are having trouble with a connection, please fill out this form and our Direct Import team will help you get things back up and running. :)

  • Help!

    I have used YNAB for about five years and recommend it to everyone. A year ago my Capital One account stopped connecting. I finally gave up and just moved my spending to Chase. (Capital One still isn't resolved, by the way.)

    Now Chase has not connected in about two months. It's so frustrating. I really love the software, but what good is it if I can't connect to my accounts? And don't tell me to manually input. Who has time for that?

    I checked their YNAB Status page and every single credit card I own has a connectivity issue - AMEX, BOA, Chase, Capital One. And all of the most recent updates are basically, "we are still working on it! hang in there!" 

    Does anyone have a recommendation on another platform that provides the same features without all of the connectivity issues? I remember trying Mint before moving to YNAB five years ago, and didn't like it. But it's been a while since I've looked at the options. 

    • Beige Drum (24a99bfb1c0f) Hi! I see that you posted on another thread, too. Thanks again for reaching out to Support so we can work on getting these direct import issues resolved for you.

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