E*Trade checking direct import keeps breaking, ynab support is asking for weird things to get it fixed

I've been using YNAB for over 6 months. Suddenly in the past few weeks, E*Trade direct import stopped working. I've been doing back and forth with support troubleshooting, but getting no where, they keep telling me to log in and "take action"....what action, I don't know. Now they insist that the next step is to give them a screenshot of my logged in account. This makes absolutely no sense.

Has anyone else experienced this issue? I'm honestly getting to the point where I don't think I can continue using YNAB.

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  • I'm glad you're working with support on this issue importing from E*Trade. Sometimes, we will ask for screenshots of your online banking, as it helps our import partner look for things that can muck up aggregating your data—like a web address that doesn't match what we have for the financial institution or an issue with a site layout.

    While we do our best with the errors we see and information we can access, you're right that direct import troubleshooting at times can be annoying. I hope you stick it out so we can get this working for you again!

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