BUG? No new connections ("we couldn't connect")

I am getting the attached popup when attempting to re-link ANY account, or create a new linked account. My existing connections are working fine. Usually I would get the PLAID popup but instead I get the attached photo.


Is this a known issue? 

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  • Hey Jason Krasavage - Since we can't troubleshoot direct import issues in the Forum, I'm going to shoot you an email now so we can start solving this together!

    For anyone else who comes across this thread, if you’re having trouble with your bank, please fill out this form. Our Direct Import team will help get things working smoothly again 😊

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