ios 13.3.1 sync failed

Starting around 10:30 am EST this morning, I'm getting messages that my mobile sync is failing.  "Sync failed (last sync 2/1/20, 10:27:32 AM)".

There doesn't appear to be any additional troubleshooting steps I can take so I'm wondering if there is a problem on the YNAB side of things.  Not sure what to do next.

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  • My iOS 13.3.1 update hasn't installed yet but my sync is failing as well: I entered transactions on my iPhone and they're not appearing in YNAB on computer web browser nor are they showing up on iPad (iOS 13.3).

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  • Running ios 13.3 (17C54) and sync is failing with (no previous sync detected) after I've logged out and back in again.

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  • I'm on Windows/Android and mine isn't syncing properly either, so it seems to be on the YNAB side. This happened briefly last month as well...I'm wondering if it  has something to do with the month turning over?

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    • Turquoise T-Rex Turquoise T-Rex Turquoise T-Rex I was having the same issue on Android phone and Chromebook.  I updated the app on my phone and performed a sync and it solved the problem.  The bad news is it did not save my work that I did on my phone.  

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  • Glad i'm not alone. I'm brand new to YNAB and just setting up my budget using my ipad. Logged on my phone app and can't see any of the changes I made.  

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    • Khaki Foal Same here... I tried ynab a few years ago but left a bit frustrated. Decided to try again today and facing frustrating issues again already... I will give them a day or 2 to see if it is resolved...

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      • Khaki Foal
      • Khaki_Foal.7
      • 3 wk ago
      • Reported - view

      Maroon Network I really like the concept and I am extremely excited to put it in to practice. Soaking up all the live trainings to make sense of it all because it is definitely a new concept for me. Hopefully things get resolved quickly because I do not want to give up due to frustration 

      Like
    • Khaki Foal I do encourage you to stick with it! The occasional tech hiccups are annoying, but my spouse and I have been using YNAB since 2012 or so and it really changed our lives. I know the method doesn't necessarily work for everyone, but for me it's definitely worth tolerating some of the software hangups from time to time. 🙂

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  • The response i got from chat about sync issues.."We are experiencing extremely high volumes of users trying to access YNAB today, which has caused us to turn off the syncing from mobile to the computer. Our developers are aware and working on a solution as quickly as possible.

    Everything will sync both ways once it's resolved! "

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    • Maroon Network Thank you! I kind of thought it was something like that. 

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    • Maroon Network but they didn't say when it would be resolved? Come on....

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  • Nothing syncing here. I have made changes on my computer, which have appeared on my iPad, but have not appeared on my wife's iPad nor my mobile phone. A transaction that my wife entered on her iPad has not appeared on any of my devices. And the mobile phone does not appear to have updated since yesterday. Seems weird that my iPad is getting updates but nothing else is. Definitely something going on at the YNAB end. Need it sorting soon as this is the new month, a crucial time in my finances, and probably most people's.

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      • alexmidd
      • alexmidd
      • 3 wk ago
      • 1
      • Reported - view

      alexmidd OK, I now see the message about sync being turned off. Would have been nice to have got some sort of message about this in the apps instead of being left wondering what is happening.

      Like 1
  • Thanks for checking in on this - Maroon Network has the right messaging for you. Our sync from mobile to computer is off right now and our developers are working on a solution as we speak. 

    You'll still be able to access your budget and make changes on the web or on mobile, but the changes will not reflect from one to the other until the syncs are back on. Once mobile syncs are running again, your budgets will sync together. Do not delete your mobile app during this time.

    Our Status Page will have the most updated information and I'll post a reply here when your devices should sync again.

    Like 3
      • JoeDid
      • Remember: It is To Laugh
      • Purple_rain
      • 3 wk ago
      • Reported - view

      Veronica This bodes ill. Is this going to be a regular failure as months turn over? I realize you probably can't answer that. I'm just expressing a serious concern.

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      • Krys
      • I like bacon and sarcasm
      • Krys
      • 3 wk ago
      • 1
      • Reported - view

      Veronica Thanks for the update. I am also concerned about sync not working at the top of each month, since I use both my laptop and my phone when setting up the new month.

      Is this something that we should anticipate each month, or is the fix that is being worked on anticipated to correct this issue moving forward?

      Like 1
    • Krys I'm new to YNAB online (was using version 4 on my desktop for 2 years before). Do you say that this sync problem occurs every first of the month ??? Wow I should have read more on the product before ditching the desktop version that was not costing me money to use... 

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      • Krys
      • I like bacon and sarcasm
      • Krys
      • 3 wk ago
      • Reported - view

      Denis Laventure Not exactly. It didn't happen between November and December, but it happened briefly between December and January, and it's happening now. The messaging on the status update page indicates that the system is being bogged down by too many people accessing it at once. It doesn't indicate that a permanent fix is being reviewed, only that syncing will work again when they turn it back on.

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    • Veronica, this has been broken for hours now. When can we expect it to be resolved?

      May I suggest posting a notification on the webapp when something like this happens? I spent a good 10mins refreshing and quitting/reopening the app before I thought to check the status page. By the looks of this thread, I'm not alone. A proactive notification - or even an error message - would have been greatly appreciated so I would know that I wasn't at fault and should just get on with my Saturday and try again tomorrow.

      Thank you!

      Like 1
    • Silver Griffin We're digging into the exact idea you had here - a proactive message to let users know what they're seeing and sends them to the status page so we can prevent some of the confusion you experienced during this issue. 

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  • Same here.   Trying to pay my bills and transactions entered on mobile don't appear on my laptop.   Found this thread by googling "YNAB sync failed"

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  • Mobile syncs have been restored to 100% this evening.

    You may have to pull down on the app to sync your budget on mobile, but if you have any trouble please feel free to write in through the app and our support team will be happy to help. In the event you're having trouble with syncing, please do not delete the mobile app from your device

    I truly appreciate your comments above and I want to address each one of your questions, but I'd like to confer with our CTO Taylor before I do so. Thank you so much for your patience, everyone.

    Like 2
  • Taylor posted a breakdown of these incidents on our blog today, along with what our team has done to resolve this issue moving forward. You can find that post here and please let us know if you have any questions that we can dig into further.

    Like 1
      • krevbot
      • A nobody telling everybody about Somebody.
      • krevbot
      • 13 days ago
      • 2
      • Reported - view

      Veronica YNAB has handled this extremely well as far as I can tell. I work in IT so I understand that tech breaks. Thank you for your transparency and proactive way of communicating and mitigating the problems. Even after the issue I am extremely proud to be a YNAB customer. Keep up the great work!

      Like 2
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