New Credit Card Not Showing

I have a Chase credit card and account linked in YNAB and recently opened a 2nd credit card with Chase. I have tried to add it, but when I visit the tab to "add Account" it shows that 1/1 of my accounts with Chase have been linked and it doesn't show an option to connect my new credit card. Note this is a completely different card and I have already used it and had transitions post to the card.

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  • Try deleting the direct import connection and then re-adding it. Sometimes you have to wait a day in between.

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  • Hey Ivory Snow ! Since this is a technical issue specific to your account - I just sent you an email directly so we can get this sorted out.

    Closing this thread since we'll be carrying on with our investigation via email. For anyone else who comes across this thread, if you’re having trouble with your bank, please fill out this form. Our Direct Import team will help get things working smoothly again!

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