How to change Billing Address?
I recently had my credit card information stolen and had to acquire a new card. This is the card I use for my YNAB subscription, so I need to update my payment info. However, when I go to change the card info I'm hit with the error message:
Your billing address does not match the address on your account. Please update your address or contact your bank.
I can't find anywhere on the webpage where updating my billing address is even an option. I skimmed through Google's settings as well (since I log in via my Google account), but there doesn't seem to be anything there either. Does anyone know what I need to do to fix this?
Hey Navy Blue Elk ! I'm sorry to hear you're dealing with stolen credit card information. You can update your billing information in Account Settings. This link should bring you straight there if you're logged in.
I'll send you an email to get you connected with our User Accounts team—who can investigate if you're still running into trouble!
Rachel I'm having the same problem, my annual subscription payment is denied with reason "Your billing address does not match the address on your account. Please update your address or contact your bank." and I can't edit my billing address when I go there: https://app.youneedabudget.com/settings