How to change Billing Address?

I recently had my credit card information stolen and had to acquire a new card. This is the card I use for my YNAB subscription, so I need to update my payment info. However, when I go to change the card info I'm hit with the error message:

Your billing address does not match the address on your account. Please update your address or contact your bank.

I can't find anywhere on the webpage where updating my billing address is even an option. I skimmed through Google's settings as well (since I log in via my Google account), but there doesn't seem to be anything there either. Does anyone know what I need to do to fix this?

7replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hey Navy Blue Elk ! I'm sorry to hear you're dealing with stolen credit card information.  You can update your billing information in Account Settings. This link should bring you straight there if you're logged in.

    I'll send you an email to get you connected with our User Accounts team—who can investigate if you're still running into trouble!

    Like 1
    • Nicole this is not working for me as well. It takes me to the same page on the app. Update billing info. In billing info, I can only update the card and not the address!!

    • Ove Abelord I'm sorry to hear you've run into the same issue - thank you for getting in touch with support. Our User Accounts team is on the case! 

  • Rachel any updates on this? I have the exact same issue, I'm just trying to use a different card.

    • Cyan Wildcat Hey there! I'm sending you an email to gather some more info about what's going on, and to get you connected with user accounts 😊

  • Rachel I'm having the same problem, my annual subscription payment is denied with reason "Your billing address does not match the address on your account. Please update your address or contact your bank." and I can't edit my billing address when I go there:

    • Turquoise Cartridge Hi! I'm sorry about that! While you can update some location details in Settings, you can't update your billing address. I've sent you an email so we can get this updated for you! :)

Like2 Follow
  • 3 wk agoLast active
  • 7Replies
  • 135Views
  • 8 Following