Two users authenticating with Wells Fargo

My wife and I have 4 Wells Fargo accounts and they link fine to YNAB. However, when it's time for YNAB to import transactions, it sometimes prompts for a verification code and the choices for verification only allow texts or emails to me. I would like to include an option to send a text verification code also to my wife's phone but I don't know where to set this.

We don't have multifactor authentication set up for Wells Fargo, so this verification request is apparently generated automatically on the Wells Fargo side since we're coming in through the YNAB API.

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Tom L !

    The contact information used for the account verification is pulled from your Wells Fargo account. If you log into your Wells Fargo account you should be able to update the contact information there.

    We're closing out Bank Importing threads in the forum to make sure these issues are better resolved. Replies in this thread have been turned off, but I’ve sent you an email so we can take a closer look at things!

    For any other YNABers having trouble, please fill out this form and our Direct Import team will help you get things back up and running! :)

    Like
Replies are closed
Like
  • Status Answered
  • 1 mth agoLast active
  • 1Replies closed
  • 36Views
  • 2 Following