Is YNAB down?

When I go to https://app.youneedabudget.com/users/login all that shows up on my screen is this -  {"error":{"id":request_blocked","message":"Request blocked"}}

This is driving me crazy.

Is anyone else experiencing this?

Any ideas on what is wrong?

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    • Cornflakes
    • Cornflower_Blue_Piano.5
    • 1 mth ago
    • Reported - view

    Everything is ok now.  Apparently, I was trying to log in too many times.  From this forum and on the YNAB site at the same time.  

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    • Cornflower Blue Piano Thank you for posting the cause! I double-checked for outages just to make sure and didn't see any today. If there are too many log in attempts it should tell you the account is temporarily locked and let you try again after some time has passed. 

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    • Cornflakes
    • Cornflower_Blue_Piano.5
    • 1 mth ago
    • Reported - view

    It didn't tell me that the account was temporarily locked.  It just gave me the error message, mentioned in the original post, when I clicked on any login link.  So, that notification of being locked needs to be fixed.

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  • I’m getting the same error since yesterday. How long did it take before it let you back in?

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    • Hi Alice Blue Falcon ! We've recently put more stringent checks in place for security reasons, and it sounds like those precautions are blocking your login. Would you mind reaching out to us at help@ynab.com? We're happy to get to the bottom of this!

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  • Sorry you hit this!  We'll soon be rolling out a better page and better guidance for this situation so that it will be more helpful.

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