Can't get any accounts to link up or re up old account


I am having trouble getting existing accounts to link and have current information.  Chase accounts especially. 

Side note can a live person help me with budgeting? 

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  • Hi Aquamarine Crab !

    Sorry for the delay here!

    I took a look and I'm seeing an error on your Chase account which typically means your MFA (security questions, one-time password, etc.) was answered incorrectly.

    When you have a moment, can you try reconnecting that account? If you notice anything odd with the security questions (you don't recognize the questions or if it asks for a code you never receive), please let me know!

    Also, we aren't able to offer phone support, but we do offer help through the Forum, Email and Chat. Chat tends to be the closest to "live" option. If you'd like to give that a try, you can write in from the mobile app or let me know and I can reach out to you that way! :)

  • Help  Faness  I am having the same trouble with Chase Bank.  I have multiple Chase Accounts, but am having issues re-connecting with 2 specifically.  

    I have multiple times to link the accounts, finally removing the connection and reconnecting but it still won't link.  This has been going on for several weeks and I need some personal assistance.  Thanks in advance!

    • Powder Blue Banjo Hey there! Since we can't troubleshoot direct import issues in the Forum, I'm sending you an email now so we can get to work on this! 

      For anyone else who comes across this thread, if you’re having trouble with your bank, please fill out this form. Our Direct Import team will help get things working smoothly again 😊

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