Capital One 360 Checking Account Transactions not importing
This has been working for months and just suddenly new transactions are not showing up in YNAB. I have tried disconnecting and reconnecting the account .
The last transactions that have been imported are from April 6th and there are at least 6 new transactions that have occurred in the account. The balance is showing up in YNAB as the same it was on April 6th.
Any advice on how to resolve this issue?
Hi Austin Cormier !
Since you have transactions you know have cleared your bank over 3 days ago, but they are not available to import, let’s try refreshing that connection. To start, you’ll remove the connection to this financial institution:
1. Select your budget name in the top left-hand corner and choose Manage Connections from the drop-down menu.
2. Then Remove the connection(s) to this financial institution, confirm removal and select Done.
Then you’ll reconnect your account(s) to a fresh connection:
3. Hover over the existing account(in the left sidebar) and click on the edit icon.
4. Select Connect to Bank > Add a Connection. Search for the financial institution, and follow the prompts.
If you’re able to connect and you had other accounts associated with that connection, be sure to reconnect those, too!
Give it a day or two and see if you're able to import new transactions. If transactions still aren’t importing, let us know so we can work with our Direct Import partner to figure out what’s going on! :)
Wanted to follow up.
The checking account is still not being updated. New transactions are not showing up and the balance is the same as it was on April 6th. I've ensured that my account does not have any special characters in the password.
Strangely enough, there is a credit card under the same Capital one account which IS getting updated. This would indicate it's not a credential issue but an issue with that specific account (or account type).