New Chase Credit Card Does Not Show Up
I have an existing Chase mortgage and credit card. I just got a new Chase credit card a week or so ago. The existing one still shows, but I cannot get the new one to show up when I try to add an account from Chase.
Hi Purple Admiral !
Thanks for reaching out! It usually takes a while (a week or so) for a new account to show in the system, but let's see if we can kickstart it!
To start, let’s first have you try to remove the Chase connection. This is different than just disconnecting/reconnecting, and because it's removing the underlying connection, it'll be a brand new and hopefully have your new account! Here are the steps:
--Select 'Add Account'.
--Click the 'remove' button next to the Chase connection and confirm the removal. Then hit the ‘X’ when it’s finished being removed.
--Clear your cache (or you can open up an "Incognito" or "Private" window and continue these instructions there.)
--Hover over the account that needs to be reconnected (in the left sidebar), click on the edit icon, and select 'connect'.
--Search for your financial institution and follow the prompts to connect to the corresponding account.
Let me know how it goes! If you still run into an issue, it would be helpful if you could send over a screenshot of your Chase online banking account summary page (where it brings you right after logging in). It helps speed up the troubleshooting process, because our Direct Import partner will know exactly which accounts they should be seeing. Since this is sensitive information that you may not want the world to see, write in to [email protected] with that info! :)
You’re welcome to block out specific numbers in the screenshot. We use a tool called CloudApp if you’re looking for something that would allow you to do that.
We will get to the bottom of this. :)