New Bug Reporting Process

That's right, bug reporting is getting a facelift here in the YNAB Support Forum!

Rather than post and wait [sometimes a bit too long!] for a response, we want to put the tools directly in your hands. And, if those tools don't work? We've designed a quick form to initiate direct, one-on-one support so that we can figure out the specifics of what's happening in your budget.

We have two new tools to help you troubleshoot bugs quicker and more effectively right when you notice an issue pop up in your budget:
Troubleshooting steps to take on the web app
Troubleshooting steps to take on the mobile app

Those troubleshooting steps will help narrow things down no matter what you're running into – and following those first will speed up our bug squashing process if those don't do the trick!

If you find you're still seeing an issue after running through those troubleshooting steps, you'll then fill out our detailed bug reporting form to let us know what's going on:
Bug Reporting Form
From there a YNAB Support Specialist will be in touch with you directly over email to get things working as expected and get you back to budgeting! 

TL;DR: moving forward our bug troubleshooting process in the Forum will look like this:
Check out our new mobile & web troubleshooting guides to run through a quick set of steps when you first suspect you might have a bug in your budget.
If you're still seeing the suspected bug-like behavior after running through those steps, send over a bug report and we'll be in touch to help!

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  • Great thanks!

    Yeah reporting a bug and adding information on what you tried to fix it adds a lot of diagnostic value :) 


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