Help with DRS Ardent credit services

Good evening guys I’m after a little help please. I’ve posted a few times in the motoring forum and had some great advice from there.

Now the car finance company has instructed debt collectors to try and recover an alleged outstanding balance related to a voluntary termination. This section may be more appropriate for me to ask advice related to the debt side. I just want to know the best way to play things please? Do I have to reply to these guys or Can I comfortably ignore them? Is this just scare tactics or do these guys have any authority?

I currently have reported the finance company to the FOS and is being looked at so as far as I’m concerned until I hear from them no third party should be involved, is that correct?

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  • Hi Pink Case !

    Are you located in the US? This may change based on location, but in the US a voluntary repossession is still a repossession and the credit company still expects repayment. In most situations, they auction off or re-sell the car, then ask you to pay any outstanding amounts. 

    If you can, contact the company you originally purchased the car through for more information. They should be able to tell you if they sold your account and the status.

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