YNAB sync does not reflect true account balance

 I got paid last night and YNAB says it synced my accounts an hour ago, yet my true account balances aren't showing up in YNAB. Is there a way I can force an update? I pulled down on the app and it said it was syncing, but then nothing changed in my account balance.

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  • Is it pending? My bank is slow to clear things. Drives me batty, especially on the weekend. Something from Friday (paycheck) won't totally clear until Monday, and my weekend transactions don't come through until Tuesday. The money is available, but just in pending mode. YNAB does not import pending transactions. You can enter the transactions manually, but don't clear or reconcile them yet. (I think that's the YNAB way, but I'm new, so I could be wrong.)

    Like 1
      • JT
      • Forest_Green_Packet.9
      • 5 mths ago
      • Reported - view

      Momofboysx3 Maybe it is slow, but they are definitely available funds! I clicked "reconcile" and wrote in my correct balance.. Hopefully that doesn't screw it up. Do you know if it will? THanks!

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  • Most likely. Did you do an adjustment? I would suggest looking at the transactions on your online banking app, and YNAB. See if the off matches the uncleared transactions. If they do, the undo what you did and wait until tomorrow.

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      • JT
      • Forest_Green_Packet.9
      • 5 mths ago
      • Reported - view

      Momofboysx3 I made an adjustment to my account balance, but we'll see what it looks like tomorrow. Thanks!

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      • Momofboysx3
      • I'm going to master budgeting, even if it kills me!
      • Steel_Blue_Mainframe.11
      • 5 mths ago
      • Reported - view

      JT How does the account look today?

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  • Hi JT !

    Your financial institution may hold a transaction as “pending” for a day or two, but once they are cleared/posted, they should be available to import in YNAB within 24 hours. Going forward, your balance will be updated by the transactions that are added to the account register.

    Our system checks for newly cleared transactions every night during a nightly refresh, and it also checks again when you log in to the web app, if it has been more than 8 hours since your last import.

    So, it is normal for transactions to sometimes not be immediately available to import, because the system may not have refreshed since those transactions cleared. It sounds like your paycheck transaction wasn't ready, and will likely import tomorrow!

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    • Nicole My worry is that, like the user above, YNAB isn't actually showing the accurate current balance of accounts either because of pending transactions of the 8-hour refresh window. I have been hoping to use YNAB as a real-time accurate reflection of my budgets and where money is available and moving, but the absence of pending or manual account sync features mean that it's not an accurate real-time reflection. You say it could take an FI up to 2 days to clear/post and then up to another 24 hours (or really 8 hours) for YNAB to post the transaction. That's up to a THREE DAY delay! 

      This has been frustrating because I check my YNAB to see if I have room in a budget to spend, only to find out later that because a transaction was pending or it hadn't been at least 8 hours since my last update, I spent money I didn't have. I know this has been a topic brought over the last many months on many different posts, but the lack of real-time sync or pending transaction accounting is one of the biggest drawbacks of YNAB for me.

      Having to wait 1-3 days for a transaction, income, etc. to post in YNAB defeats the point of using YNAB to accurately and quickly manage spending and budgets. YNAB becomes more of a weekly or monthly reconciliation tool than a day-to-day, shopping trip-to-shopping trip cash flow and budget management tool.

      I'd love to be able to whip out YNAB on my phone at a store and see accurate information about budgets, income, etc. that include pending transactions so that I don't make decisions based on YNAB's depiction of my finances rather than a tool that shows includes not-yet-cleared-but-already-spent-and-still-valid depictions of my budgets and available funds. Yes, I could just look at my accounts on the FI's website, or I could look at my accounts in real-time on another budgeting app. Regardless, using YNAB as that kind of tool is defeated.

      YNAB offers so much that no other tool does and we pay a good price for those features. But this is one of those features that almost ruins it for me. Access to accurate information in real-time is essential, and I don't know why it's taken so long for this feature to continue to not work its way through the development pipeline.

      Like 1
      • jenmas
      • jenmas
      • 4 mths ago
      • 4
      • Reported - view

      Cyan Saxophone my YNAB is always 100% up to date because I do 100% manual entry with no bank syncing at all.

      Like 4
    • jenmas Exactly. That's the only way to get 100% accurate and real-time info at this point. But if YNAB is going to invest so deeply in having this bank import feature (which I think YNAB needs to in order to be competitive), then its syncing should be as accurate and timely as manual entry. Automation with notable delays is almost worse than no automation at all (though I'd obviously prefer real-time, manual synced automation so that I don't have to type in each transaction manually).

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    • jenmas I think it's funny that people get up in arms about direct import.  It takes me 5-20 seconds to input a transaction on my phone, maybe 2 minutes if I want to split out categories from a big, general store (groceries, household, car maintenance, treats, gifts).  Surely direct import can't actually be faster than that, because you still have to click and wait, then categorize.  And it's not like it will know your splits, so you still have to do that manually.

      Like 1
      • WordTenor
      • I'm the oldest and the wittiest.
      • WordTenor
      • 4 mths ago
      • 4
      • Reported - view

      Cyan Saxophone  You’ve misunderstood why they have direct import. They offered file based importing to speed up the reconciliation process and enable users to more quickly find errors in their manual input. They chose (poorly, IMO) to include a direct import option in this version to save users the additional trouble of downloading the file from their bank. 

      Import, file based or direct, was never intended to take the place of manual entry, and it has been programmed with that purpose in mind. If you plan to use the software differently than YNAB intends for you to use the software, some parts aren’t going to work as well as you’d like them to.

      Like 4
  • Import doesn't import balances, it imports transactions and sometimes it misses a transaction or more due to the many direct import issues previously documented here. 

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  • A lot of people say it takes a day or two, but when I go to Mint my direct deposit shows up the same day, while YNAB still has nothing and I’ve refreshed several times.  I’m not doing manual entry it’s 2020 lol 

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    • Hi Magenta Yearling !

      We do use a different import partner than Mint. All of Mint's aggregation is handled by Intuit, who owns them and only provides aggregation services for their own products. 

      We also only import cleared transactions. The day your direct deposit hits your account, it's still pending - it won't be available for import until after it's gone from pending to cleared (that's the process that can take a day or two). Once cleared, the transaction usually imports into your budget within 8 hours (we say 24 hours for a bit of wiggle room).

      Awareness of spending is a big part of why YNAB works and we're totally unique in that our method leans more heavily on active engagement. That means entering transactions as you spend plays a big role in that. 

      Using that in conjunction with direct import (for filling in where you may have missed), is what we had in mind when we introduced the feature. We know a lot of users rely on it quite a bit, so we’re always re-evaluating and exploring options based on feedback and customer research.

      Like 1
    • Faness Just an update: My direct deposit and a transfer that I made this morning to my mutual fund account both showed up before noon. :)  Really glad about that because I’m loving the zero balance budgeting!

      Like 1
    • Magenta Yearling Wonderful! It's the transaction clearing part that takes time - I'm happy those showed up quickly!

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