Can you let me know which option you're trying to connect to? I see Popular Direct and Popular Community Bank. Do you have business accounts with one of those connections? The URL you use to log in to your bank directly would be a great help in narrowing things down! :)
Magenta Boa Thank you for letting me know! Unfortunately, it doesn't look like our Direct Import partner offers a connection to Popular Business.
If you have a moment, would you mind suggesting it in the app?
We share that information with our Direct Import partner, although we can't guarantee if/when a bank might be added. In the meantime, try File Based Import, which allows you to drag-and-drop a file of transactions from your bank into YNAB.
We know Direct Import can be a big factor in budgeting decisions. If there's anyway I can help, please don't hesitate to let me know!