Royal Bank of Canada PVQs

After experiencing some of the reported issues with Royal Bank of Canada a few days ago, I finally got my accounts connected and importing smoothly. Unfortunately, I am experiencing the Personal Verification Questions (PVQs) glitch again.

It started late yesterday and continues to this morning. I get thrown into a loop where I have to answer the questions a number of times until I get the User Blocked message. Can we please have this problem fixed once and for all?

And yes, I have turned off the feature on my bank account but it keeps asking the questions.

23replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Can you please look into this please? Faness or Janelle

    Reply Like
  • Hi danwizuk !

    It looks like your in good hands with Natalie over through help@ynab.com! We're working with our Direct Import partner on this RBC issue, and we hope to have it nailed down soon. :)

    Reply Like
  • Has there been any progress made on this? I would love to make the leap from YNAB4 (finally!), but not being able to link my main bank is going to be a roadblock to that, I am afraid

    Reply Like
    • Rory RBC should be back up and running now, but please, let me know if you're having any trouble there! 

      Reply Like
      • Rory
      • drpepper86
      • 3 mths ago
      • Reported - view

      Chrissy 
      Just tried it again. Looks like I'm still in a PVQ loop (have been since I tried to sign up on Sunday) 🙁

      Reply Like
    • Rory I hope you don't mind me stepping in for Chrissy here! I've reached out from help@ynab.com, so we can gather a little more information on what's going with that connection. 😄

      Reply Like
    • Chrissy  im having the same problem! 

      Reply Like
    • Hi Beige Tiger !

      Were you able to get things back up and running? I'm currently seeing a successful connection, but if you're still having trouble please let us know!

      Reply Like
    •  Faness 

      Hi, I am also having trouble linking my RBC account. Is there still an issue with the Direct Import partner? 

      Reply Like
    • Hi Spring Green Case !

      I took a look but I'm not seeing an RBC connection listed in your budget. When you have a moment, can you try re-adding that account? Even if the connection fails, having it listed will allow us to troubleshoot what's going on. :)

      Reply Like
    • Faness Thanks for responding. I removed the connection when the Import wasn't working initially, but I haven't been able to reconnect it. It just cycles through security questions and I haven't been able to establish a connection.

      Reply Like
    • Hi Cadet Blue Memory ! Thanks for re-adding that RBC connection! It does look like your account is running into an error that our Direct Import partner is currently investigating. Fingers crossed that we'll have better news for you soon!

      Reply Like
  • Did the problem with Direct Import from an RBC account start happening again for other people? I started using YNAB two weeks ago and LOVED it! Unfortunately,  I haven't been able to establish a connection with RBC since and I've been reading the forum to make sure my alerts etc are off.  My free trial will be ending shortly and its hard to purchase something you haven't been able to actually trial..........

    Reply Like
    • Hi Cadet Blue Memory !

      This seems to be an intermittent issue. It's popped up for a few users and our Direct Import partner is looking into it! Hopefully, they'll have this ironed back out soon!

      Reply Like
      • DbN
      • Orange_Packet.6
      • 2 mths ago
      • Reported - view

      Faness I'm also having the PVQ loop and wont update even tho it says all is up to date.

      What are the setting that need to be turned off from the bank side of things?

      Reply Like
    • Hi DbN ! It looks like you're connected with a different Direct Import partner. I've reached out from help@ynab.com, so we can gather a little more information, and have them take a look! 😄

      Reply Like
  • Just chiming in to say I'm trying to get set up today and also seeing this issue. Is this intermittent? My wife had trouble with this about a week ago. Is there any hope of connecting or am I wasting my time? Thanks!

    Reply Like
    • Hi Zedius !

      Sorry for the trouble! 

      Our Direct Import partner is currently working on a fix for this issue with RBC.

      While we hope it will be fixed within a couple days, it could take a couple weeks depending on the complexity. We’ll post updates on our Status Page as we hear back from our Direct Import partner, so please check in with us there! We'll also reach out directly once we confirm it's officially resolved.

      To keep everything up to speed, enter transactions on the go with the mobile app and try File-Based Importing in the web app. It's a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.

      And as always, please let us know if you have any other questions!

      Reply Like 1
      • Zedius
      • Silver_Mill.4
      • 2 mths ago
      • Reported - view

      Faness thanks for the info! I'm a bit apprehensive about setting it all up manually using a file import; what happens to everything I've set up once the import is working again? Or for example, if I enter a purchase manually on the mobile app and then sync to my bank account later will YNAB know that the purchase from my banking info that day is the very same as the one I entered manually? 

      Reply Like
      • Zedius
      • Silver_Mill.4
      • 2 mths ago
      • Reported - view

      @Faness oh also there is a bar across the top of the screen that's like a "get started" bar but it's in the way of what I'm doing can I disable it in settings or something?

      Reply Like
    • Zedius Great questions!

      YNAB has a built in Matching function. As long as the manually entered transaction is for the same amount and is dated within 10 days of the imported transaction, YNAB will match them for you - you'll just have to approve the match. :)

      Currently, the only way to remove the Get Started banner is to complete the steps it gives. It’s important to us that you learn the basics of how to use YNAB, so you’ll need to complete each step before the onboarding process will go away.

      Let us know if you have any questions about the steps as you go along!

      Reply Like
      • Zedius
      • Silver_Mill.4
      • 2 mths ago
      • Reported - view

      Faness Ok thanks. In our case we had already set up much of our system when we realized the "Get Started" banner was there and were inconvenienced by having to take arbitrary actions essentially undoing aspects we had just set up. At one point we made a transfer at the instruction of the banner but didn't understand where we transferred to. Luckily we found the undo button.

      Anyway, we're still finding it all very confusing but are working our way through it.

      Reply Like
    • Zedius Sorry for that back step! If you have any questions as you get things up and running, please don't hesitate to ask! You can also email us at help@ynab.com or use the Chat feature in the web app if you'd like help that way! :)

      Reply Like
Like Follow
  • 2 mths agoLast active
  • 23Replies
  • 136Views
  • 12 Following