How can I force an update of my accounts?

Maybe I'm confused about how YNAB works (I'm a new user), but it seems that it works best when the spending data is being managed in real-time to give clear visibility to budget status. That's where I'm having an issue. It seems that there's some lag - maybe a couple of days - in terms of how accurate the YNAB transaction feed is. From what I was able to glean, it seems like YNAB updates only every 12 hours. I haven't been able to figure out how to force an update and get my most current transactions - for example, charges I made that day. Since I use my debit card/apple pay for almost everything, I usually have a lot of transactions and I find it hard to reconcile my accounts unless I don't touch my card for a couple of days (which is not practical). So my question is: can I force an update that will capture all the most current transactions from my bank? If the answer is no, do you have it on your product roadmap to enable this? I have tried a bunch of other budgeting and banking tools that can support this functionality.

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  • YNAB only imports cleared transactions. You need to manually enter your transactions as you spend. Then when the transactions import they will match up with the ones you entered. 

    You can reconcile your accounts at any time as you just compare cleared to cleared. 

    Like 2
    • satcook I am talking about cleared transactions, not pending ones. And I've never had to manually enter transactions in any budgeting or PFM software and I don't plan on doing that now - I'd just go with another solution. MY issue is: how do I force an update of *cleared* transactions? 

      Like 4
      • Tobias
      • Toviathan
      • 6 mths ago
      • 6
      • Reported - view

      Powder Blue Inspector Not mocking, being totally sincere: you're gonna have to look for something else. YNAB is designed for manual entry with direct import being a safety net at best to aid in reconciliation (that's the official stance of the company). The expectation is that you will manually enter transactions as you go and then use either direct import or file based import as a back-up.

      Transactions that are cleared (truly cleared, not pending and not post dated) at the bank come in usually first thing in the morning, and then about 8 hours later. Sometimes delayed. You cannot force it to happen. You can also pull a file from your bank and import the file, which is actually a pretty quick alternative.

      If you want YNAB to bring all your transactions in for you, you're gonna be disappointed in the speed and I don't see that changing any time soon.

      Like 6
  • Powder Blue Inspector said:
    MY issue is: how do I force an update of *cleared* transactions? 

    You can't. I believe YNAB updates them twice a day on a schedule.

    I usually have a lot of transactions and I find it hard to reconcile my accounts unless I don't touch my card for a couple of days (which is not practical).

    You can reconcile at any time. No need to wait. But you might need to fill in cleared transactions from the account website manually that haven't direct imported yet. Or alternatively, if the website features a running balance, reconcile to your last cleared balance transaction in YNAB.

    Like
  • Hey Powder Blue Inspector ! Welcome to You Need A Budget.

    Our system checks for newly cleared transactions every night during a nightly refresh, and it also checks again when you log in, if it has been more than 8 hours since your last import. So, it is normal for transactions to sometimes not be immediately available to import, because the system may not have refreshed since those transactions cleared. 

    Your financial institution may hold a transaction as “pending” for a day or two, but once they are cleared/posted, they should be available to import in YNAB within 24 hours. In the web app, you’ll see a notification dot next to accounts that have transactions to import (or approve/categorize).

    Awareness of spending is a big part of why YNAB works and we're totally unique in that our method leans more heavily on active engagement. Entering transactions (try the mobile app) is a great way to keep things up to date. That way the power of your budget is in your hands instead of the banks’ schedule!

    Like
    • Nicole thank you for your reply. I wasn't sure if the other comments were coming from YNAB staff or just users, so I appreciate you jumping in.

      So - a couple of things I would add as feedback: when you say "once they are cleared/posted, they should be available to import in YNAB within 24 hours" - why is there a lag for cleared transactions at all? Is that a function of how your app works or is it just related to the update schedule? 

      Another point: since I have multi-factor authentication on my bank accounts, there is no scenario under which YNAB would automatically update my cleared transactions. I always have to authenticate services like YNAB as well as all other services with a second factor. So the idea of self-updating shouldn't be an edge case and should be considered by the YNAB product team as I am sure I'm not alone in using MFA for banking.

      Lastly, I understand your point when you say that you rely on active user engagement. But this is technology in the 21st century, and to justify how your product works by saying that users *should* be engaged enough to actually manually enter their transactions seems short-sighted and not scalable in the market. I mean, technology should make our lives less complicated, not more. I think it makes sense to pass the feedback to your product team that enabling a more real-time data model makes sense for users. 

      Like 10
      • Herman
      • herman
      • 6 mths ago
      • Reported - view

      Powder Blue Inspector I recommend you use one of those other apps that does what you want.  YNAB is not going to do it .  

      Like
    • Hi Powder Blue Inspector !

      We say within 24 hours because cleared transactions should import during the nightly refresh or the next time you log in (if it's been more than 8 hours since your last import). So, let's say the nightly refresh takes place at 5am, but your bank doesn't clear transactions until weekdays at 8am, those transactions should import anytime you log in after 1pm. Hiccups with direct import aren't uncommon, unfortunately, so we always leave space for delays or errors.

      As for using MFA, some accounts are still able to automatically update. For those that need further authentication, you'll be prompted to re-authenticate your account when you login and transactions will import after that.

      There will always be somewhat of a delay because we don't import pending transactions, which doesn't allow for real-time imports. And, since most banks only clear transactions once a day, increasing the import schedule isn't likely to bring in more transactions. We know this is can take some getting used to, but we hope you'll give it a fair try!

      Like
    • Faness thank you 

      Like
  • Powder Blue Inspector said:
    Lastly, I understand your point when you say that you rely on active user engagement. But this is technology in the 21st century, and to justify how your product works by saying that users *should* be engaged enough to actually manually enter their transactions seems short-sighted and not scalable in the market. I mean, technology should make our lives less complicated, not more. I think it makes sense to pass the feedback to your product team that enabling a more real-time data model makes sense for users. 

     I’m a big fan of technology. That being said, just because the technology exists doesn’t mean that the newest  is always in the best interests of everyone. YNAB has a different philosophy regarding budgeting and being ‘intimately’ involved In the process. Part of that process entails entering transactions, either manually (the preferred YNAB method) or by linking your bank accounts. Prior to my YNAB experience, I always believed that more automated always meant better. I’ve since changed my mind. I try to manually enter all my transactions and then wait for the download to confirm them once they’ve cleared. Manually entering the transactions has made me acutely aware of what I spend, as  I’m spending it, something I hadn’t given much thought to pre YNAB. 

    IMHO, having my transactions automated doesn’t make my life less complicated. Yes, it takes a few minutes to enter the transactions manually, but for me, and I suspect for many other YNABers, the process has a positive effect and is well worth the time.

    I guess another way of saying it is that YNAB isn’t really about the latest and greatest in technology. I might be wrong  but my sense is that their priorities lie in a different direction. Different strokes .................

    Like 3
      • Annieland
      • YNABbing every day since 2009!
      • Annieland
      • 6 mths ago
      • 1
      • Reported - view

      KnitPurlKnit I agree, it's all about balance, like much of life.  Sorry, but technology will never uncomplicate our lives.  That only sounds great in theory.  It's just a tool.  When I was in college I learned to use the little paper register that came with my first checkbook.  Didn't quite get the reconciliation part yet, but at least jotted down each check.  Then I discovered I could type it in something called Quicken instead (you mean it's not just made for old men on underpowered grey computers??).  I still have that entire transaction history, all typed in myself.  I do plenty of auto importing, and plenty of manual adjustments because I'm a big fan of ACCURACY and CONTROL.  I find I can only attain both those things using a blend of technology and human labor.  There's a synergistic effect which far surpasses what either can do alone.

      Like 1
  • I'm trying to understand YNAB and it's philosophy and market niche, and how to make it work on a day to day basis (even after trying to make it work like it SEEMS it's supposed to work, for days...)

    If we are all manually inputting data...what makes YNAB better than a plain spreadsheet or even paper and pencil?  I'm sure I'm missing something but it SEEMS that if a person wanted to be "totally hands-on", etc, then again, what does YNAB offer that a spreadsheet or paper/pencil does not?  Thanks...

    Like
      • jenmas
      • jenmas
      • 5 mths ago
      • Reported - view

      wsalopek YNAB literally started as a spreadsheet. What you see now is just an evolution of that spreadsheet. And the spreadsheet was just a version of envelope budgeting which has existed for decades.

      So yes, you could do all of this manually and if that works for you, go for it.

      Like
      • wsalopek
      • Gold_Koala.14
      • 5 mths ago
      • Reported - view

      jenmas So in your opinion, what about YNAB is better than spreadsheets and envelopes?  That's the opinion/advice I need.  Thanks...

      Like
      • jenmas
      • jenmas
      • 5 mths ago
      • 3
      • Reported - view

      wsalopek It’s better because I don’t have time to build a spreadsheet that will handle my 3 checking 3 savings, 4 CD, 3 cash, 5 credit card, and 1 IBond accounts all on budget plus my 67+ categories. With geo tagging in the mobile app so I don’t have to type in payees when I’m on the go. That handles my 30+ scheduled transactions. That locks transactions after reconciliation so I don’t have to deal with them. Now in fairness, I am grandfathered into an older lower price and that definitely makes a difference. 

      Like 3
  • I've been using YNAB extensively since mid-2017, and I almost never enter things in manually. YNAB is generally really good about pulling data in. It seems to update a couple of times a day, usually I get a "imports available" notice in the morning. Each financial institution seems to take different amount of time to make them available, but never faster than a couple of days. The times I do make a manual entry is if I need something to appear in the budget immediately, and when I do, it always matches when the import comes in. Hope this helps. YNAB ROCKS!

    Like 1
  • edit: The other transactions I enter manually are of course, cash. I enter every penny in YNAB, and now know exactly where every cent has gone at the end of the year. I no longer keep any receipts.

    Like
  • There is a 'way' to force I download, I think... delete the connection then re-add it. Impractical, though.

    Like
  • The other way to force a download is to do a file import. Open your budget and the ledger for the account you want, connect to your bank, export your transactions and drag the file to YNAB. It's more work than import via linked account but less than manual entry (if you don't do it at time of purchase). 

    Like 1
  • Nicole the desire to force a sync of cleared transactions would be nice  (I'd pay more for it, especially if y'all are incurring a fee).  When I'm traveling I generally have a lot of small transactions from a lot of sources quickly and I can't always get to my mobile app.  I like to reconcile as soon as I see things clear and having to wait for a sync can be rather onerous.

    Like 1
    • Hi Gold Sloth !

      Thank you for sharing your feedback here! :)

      Currently, we check for cleared transactions every morning and when you log in (if it's been more than 8 hours since the last import). We don't have an on demand option for a number of reasons - most banks only clear transactions once a day, so checking multiple times a day wouldn't bring in more transactions. Banks also tend to lock accounts if they receive too many requests. Our current schedule is meant to balance out not making bank requests too often while still catching cleared transactions without too much of a delay. 

      We know direct import isn't perfect and we're working on ways to improve here. We appreciate you sharing your thoughts!

      Like
    • Faness While I see that "checking too often" can be problematic, certainly no practical user is going to hit "refresh" over and over and over and over and over...I just want to hit refresh maybe once or twice per day...so I can work on my budget RIGHT THEN...instead of having to remember to keep checking the website till finally (and seemingly randomly) transactions are ready to import.

      Like 1
    • Hi Lavender Pony !

      I completely understand what you mean. Todd, our CPO, went over this particular issue and our hope for improvement in this forum thread. We do want to improve getting those transactions to you when you want them, but it's going to be a continuous journey and not something we expect to have an immediate fix for. 

      Like
  • Sad to see this. This may be the reason I do not subscribe. Dang. I otherwise love YNAB so far. 

     

    Hope you make this change soon. I agree with the OP. This should be standard in 2020. Mint does this. So do others. On top of that, Capital one is manual only...

    Like 1
  • Wow this a HUGE hole in service I am paying for.  You cant be bothered to make your software update my accounts when I am working on my buget.  Yet your good with me paying for service.  PROVIDE IT

    Like 5
    • Purple Cup This is the most obnoxious thing I've ever read. That's not how "service" works.

      Like
  • YNAB,  please change your import function, to put imports in the hands of users.  I'm not sure why you can't do this.  Mint and Personal Capital do this.   It's such a pain to have wait for your system to update and import.  Sometimes the system will not import for 24 hours.  You keep saying to manually import my transactions, but I don't want to.  Why do you insist on conformity.  I love your service except for this feature, but it's getting old having to deal with this.  

    Like 5
    • Gold Stallion Well said!
      I hope the devs at YNAB actually listen to their PAYING users, otherwise, I'm staying with Mint.

      Like 3
    • Hi Gold Stallion !

      Todd, our CPO, touched on this topic briefly in our Changes to Direct Import thread. This isn't something currently on our roadmap, but it could still take place in the future and you can submit a Feature Request to let our Product Team know you'd like to see it! :)

      Like 1
  • I agree with everything stated above. But this feature has seemed to be even more apparently needed since the switch to Plaid given the fact that most of my accounts only update once every 2 or 3 days now. Before I was able to get updates every 8 hours, but since the Plaid switch, I've been lucky to get once-a-day imports on most of my accounts. I also can't see a pattern to why certain accounts will update and others won't, even when I log off and on, refresh the browser, etc.

    Like 2
      • EP
      • Substitute Teacher
      • Epphonehome
      • 1 mth ago
      • 2
      • Reported - view

      Cyan Saxophone I’ve been experiencing the same issues. It worked fine when I started in February, if occasionally a little delayed. Suddenly, I started having issues with my Discover accounts (2 of my 4 accounts) to the point that I just unlinked them and haven’t tried again in awhile. Every time I tried to link those accounts, I got fraud alerts and would have to work it out with Discover. Not worth the hassle. Now my other two accounts (Chase and BBVA) are so, so slow to update. I just checked my budget and FINALLY had more than a dozen transactions pending approval. It was all my transactions from May 14 to today. Luckily I put everything in manually, but, if I didn’t, my budget would have been off by nearly 20% of my net worth. I don’t mind putting everything in manually, but I do expect it to sync up AT LEAST once a day. Otherwise, why bother with linking accounts?

      Like 2
    • EP Precisely! I have linked accounts from a majority of the major banks and credit card issuers in both the US and Canada and all are having problems. I'm having the regular connection issues with Capital One and Discover, but never had more than a 10-hour wait to update or import CLEARED transactions from my bank accounts. I add them manually, but I am not understanding why it all of a sudden is taking 3-6 times longer than the normal "every 8 hours" timeline that is supposed to be in place for direct imports. The only thing I am seeing is that is seemed to begin slowing down immensely soon after the Plaid switch, but has only gotten worse and slower as time goes on and not better.

      Like 1
    • For example, I currently 24 have linked accounts that have not direct imported in the last 24 hours with 13 of those having not direct imported in the last 2+ days. I have accounts from issuers (e.g. AMEX) that updated 4 hours ago and other accounts from the same issuer that have updated in over four days. The accounts are under the same login with AMEX but only one of the accounts transactions have imported? This has nothing to do with pending and cleared transactions either, it is all about the little checkmark next to each account and the popup that tells me the connection status and "last updated" timeframe.

       

      It just isn't making sense anymore. It used to be refresh after 8 hours and another update will come in. Now it's, refresh after 8 hours and pray something updates...when it doesn't refresh again...and keep trying until something refreshes randomly. I don't know what is going on but this has been an unbelievably annoying shift in functionality and predictability.

       

      I don't know if anyone else is experiencing this newfound inconsistent and overbearing delay?

      Like 1
    • Hi Cyan Saxophone and EP !

      Sorry for the troubles! If you report a Bank Importing Issue, our Direct Import Team can take a closer look at the delays you're seeing. I just checked my personal accounts and the longest delay I'm seeing is 13 hours ago, but that's from an account that updated yesterday evening and should update sometime today.

      Like
      • EP
      • Substitute Teacher
      • Epphonehome
      • 1 mth ago
      • Reported - view

      Faness thanks for the response! I reported my issue with BBVA. To be fair, I only have transactions 2-3 times/month on my Chase account, so I can't say whether or not that's having consistent issues - didn't report it, will monitor it more closely. I do know my last transaction took 5 days to show up in YNAB, but I'm not certain exactly how frequently that happens. I'll keep closer tabs on it in the future. I didn't bother reporting my Discover issues, as that seems to be pretty widespread/well-known, from what I can tell. 

       

      I really hope this is prioritized. While I will probably continue to manually input transactions until I'm too old to see the computer screen, I am a very forgetful person and like to build fail-safes into my life. If I depend on YNAB as a fail-safe, I really need it to work consistently!

      Like
      • EP
      • Substitute Teacher
      • Epphonehome
      • 1 mth ago
      • Reported - view

      Cyan Saxophone holy smokes. Accounts on the SAME log-in aren't working at the same time? That's so frustrating! All my transactions are cleared, as well, but they take 3-5 days to show up in YNAB at this point... I read through a few other threads on this topic, including the explanation from YNAB as to why direct import takes longer than it used to. I totally understand the need to deal with issues on the bank's side, the need to space out imports a bit so as not to overload servers, the delay that (sometimes?) occurs over weekends - but 5 days is beyond any of that, as are the issues you're having across multiple banks/credit card issuers. Same with the long-lasting Discover issues. I love YNAB, despite this, but if it's going to be a feature I ever use, I need it to work consistently and accurately. If it's not reliable, I might as well unlink my accounts, so I don't get used to having a fail-safe that I can't rely on.

      Like
  • I just found this thread after looking into this issue. I am fairly new to the product. I saw a charge come through for the Gap card my wife uses. Transaction was from 5/8. So I looked into how up to date some of my other accounts are.  Everything else seemed good except my Amazon account.  It hasn’t updated in 8 days. I have been putting all the transactions in, but I would expect updates to download much more often.

    Like
    • Forest Green Koala Can you report a Bank Importing Issue for that Chase account? Our team would be happy to look into those missing transactions. Some banks may hold transactions for a few days (like over the weekend), but once they're posted—I'd expect them within 24 hours.

      Like
  • Not being able to refresh the accounts maybe why I don't keep YNAB after trial period. I wouldn't have tried it if someone said manually update accounts. Those day are gone, 

    Like
    • Hi Slate Blue Yearling !

      While manually refreshing accounts isn't an option, accounts should automatically update each morning, or when you log into your account (if it has been more than 8 hours since the last refresh). If you're seeing a delay longer than that, please report a Bank Importing Issue so our Direct Import Team can take a closer look at what's going on with your accounts. :)

      Like
  • 9 of my 18 accounts are over 8 hours. Up to 1 day.  I've only had it a few days so still evaluating. Reliability is essential. Frankly, 

    I've been manually inputting data into Excel for a decade so manual entry is not an option for me. Not having on demand updating or at log on makes no sense to me.

    Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 1 mth ago
      • Reported - view

      Slate Blue Yearling I have 8 linked accounts and they're all under 7 hours. Every time I look, they're always less than 8 hours.

      Like
  • Today, 8 of 18 accounts over 8 hours up to 1 day. But, more troubling is the balances of our retirement accounts aren't updating. We have 2 IRAs and a 401k. None of the balances have updated since the original account connection 4 days ago. Now I realize there has only been one business day since then but if it update 9 hours ago (this morning) why don't any of them have yesterday's balance. The good news is all the other accounts have the correct balance. I really like this software and am hoping for reliability. 

    Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 1 mth ago
      • Reported - view

      Slate Blue Yearling FYI, it's not recommended to use direct import for retirement accounts. It does not work very well. Instead, most of us update the balance once a month or at your desired schedule.

      Like
    • Slate Blue Yearling With investment accounts, we expect the starting balance to be pulled in—but transactions in the retirement accounts won't import beyond that. These accounts typically have a cash position, and the data is reported differently than a checking account. Transactions that are reported to us are the last transaction to hit that cash position. A quick example:

      Let's say you make a 401k contribution, that amount is first used to purchase cash in your 401k account, and then that cash position is sold (an outflow) to buy funds. Your bank reports that cash outflow transaction to us, when of course you’d expect to see an inflow.

      We are looking to make improvements here for the future! I like to handle Tracking Accounts by creating a Scheduled Transaction to show regular contributions or payments, then update the account balance like this monthly. I hope you'll give it a try!

      Like
  • I already do that in Excel with all kinds of analysis, I'm looking for real time data. I'm simply reacting to statements that say the accounts update every 8 hours. I have incredible Excel sheets that I improved every week for a year for budgeting, retirement accounts and credit scores. I'm tired of manual entry and am seeking automation. It's the future. That said, I've tried several products and I really like YNAB's approach. Obviously YNAB owes me nothing so if it doesn't work for me I will move on or stick with Excel. I will say however, I'm amazed that Intuit's free software Mint reliably updates all 19 of my accounts daily (includes Capital One) and even posts the value of my home and two cars which of course is important to posting your net worth. Intuit's Quicken is terribly unreliable and their support is even worse. So, I'm not trying to be difficult I just want YNAB to say it's not reliably updated every 8 hours or support it. But, I have no interest in manual entry so if that's the product, it's not for me. 

    Like
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 1 mth ago
      • Reported - view

      Slate Blue Yearling YNAB is a budgeting app first and foremost. Like I said, direct import doesn't work well with retirement accounts so you'll have to look elsewhere. Have you tried Personal Capital?

      I'm surprised that you are amazed by Intuit's ability to direct import. They've been doing direct import for how long? 30 years? More? They have the connections and work directly with a lot of banks while YNAB is new to the direct import game and works with a few 3rd party direct importers.

      Of course, you get what you pay for with Mint. They sell your information.

      Like
  • I'm looking at Personal Capital. I am surprised that Mint is more reliable than Quicken. The free version is better tan the paid version.

    Like
  • Here's the problem with the stance YNAB has taken as a company: it casts a shadow of doubt over the data.  You can't trust the  sacred "To be Budgeted" balance.  Even if you are a person who religiously enters transactions manually, there are times when you are under pressure (time or circumstances, etc.) and miss doing it. 

    Don't download the transactions for us. Give us a button to push. We will gladly wait 2-3 minutes for the download to finish, THEN we know we have it all - and we can trust what we have.  I am transitioning from Quicken, and I always begin my session by downloading the transactions. As a result, I always know I have to work with.

    I vote that you give us the update button to push. Let us decide when to do it. It will not take more computer resources.  I do not update every day.  You waste lots of computer resources by updating every account every night. Consider how great the savings would be if we only update once or twice a week!!!

    C Whiting

    Like
      • Herman
      • herman
      • 1 mth ago
      • 2
      • Reported - view

      Tan Horse i would like to be able to pull transactions when i want but i can fully 100% trust my sacred "To be Budgeted" balance 

      Like 2
      • Superbone
      • YNAB convert since 2008
      • Superbone
      • 1 mth ago
      • 2
      • Reported - view

      Herman I can even tell you what mine is 99% of the time without even looking: $0.

      Like 2
    • Hey Tan Horse ! While we do check for transactions at certain intervals, clicking or tapping the import banner is a manual trigger for that automatic process. You have the control of when those transactions are visible in your register. 

      I hope you'll take a moment to submit your suggestions to our product team with a Feature Request, if you haven't already!

      Like
      • Herman
      • herman
      • 1 mth ago
      • Reported - view

      Nicole This is not accurate.  Clicking the import banner only pulls the transactions already imported into the register. Unless you have changed something, it does not trigger the import. 

      Like
    • Nicole Nicole that is ABSOLUTELY NOT TRUE.

      - Bill

      Like
    • Herman Lavender Pony There are two parts:

      • The automatic intervals where we check for transactions—overnight, and again when you log in, if it has been more than 8 hours since the last import.
      • The trigger to make transactions visible in the register is clicking the import banner.

      This thread is mainly requesting on-demand imports, but interpreted the message above that Tan Horse was concerned that transactions appeared in the register automatically. If I misunderstood Tan Horse , please let me know! 

      Like
  • My capital one says the connection is good, but it hasn't updated in 10 days!

    Like
    • Cornflower Blue Banjo We're happy to check on that Capital One connection! When you have a chance, can you report a Bank Importing Issue here? Our importing team will investigate. 🙂

      Like
  • Apparently you can't trust the connection info. My 3 retirement account all say they are updated but as you can read above they never will after the first balance pull. I can live with that and update it once a month manually but the software saying they are updated is wrong. I mean you really can't get your net worth without them. I also added 2 cars and my home just to have accurate net worth.

    Like
    • Slate Blue Yearling yeah it worked until the switch to plaid, which broke it

      Like
  • Just like many, I am discovering that most of my accounts are not updating: American Express, Checking, Capital One 
    Chase and Citi seem to be the only one updating.

    Like
      • Gray Disk
      • Gray_Disk.6
      • 1 mth ago
      • Reported - view

      Note that I have "unliked" and "relinked" and no update occur (checking for the past 10 days now); this is a little ridiculous I must say

      Like
    • Gray Disk Thanks for writing in via email! It looks like one of my colleagues had a few questions about those connections. Go ahead and reply there, so they can get the ball rolling!

      Like
  • I get, and like many, am totally annoyed with the autoimporting frequency and issues... I have opened several support tickets over the last couple of years, and while the support folks have always been attentive and professional - the root remains...

    My current issue is really a branch; if I manually download transactions, the matching algorithm rarely works once the auto-transactions download! Means I'm spending extra time finding duplicates and deleting.  I'd love a way..button..etc that would let me select and match two transactions...or for the YNAB folks to take another run at improvements to the matching algorithm...

    Thanks!

    Like
    • Purple Flute Are you using a combination of File-Based and Direct Import? If you compare the dates in the downloaded file to the ones imported from your bank, are they the same—or different? 

      Like
    • Nicole Correct — I use file-based and direct import — all transaction have cleared, but the date often appears differently by a day or two. 
      cibc in Canada. 
       

      Like
    • Hi Purple Flute !

      You can manually match an imported transaction (via Direct Import or File-Based Importing) with an entered transaction. That goes for a single imported transaction (usually cleared, with a green "C") with a single manually entered transaction (usually with a gray "C").

      If you use File Based Importing and Direct Import, any previously imported transactions should be skipped. However, if the dates are different that can cause duplicates. It sounds like the transaction files provided by your bank might use the transaction date (the day the transaction takes place) while direct import uses the posting date (the day the transaction clears your bank). Unfortunately, there isn't a way to change which date is used by the selected import method, but if you think something else is going on there, let us know and we can take a closer look! :)

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