Two Credit Cards with the same bank

Hello,

 

I have two credit cards with Capital One, both using the same log in information.  I got CC2 about a year after getting CC1. 

 

YNAB displays CC1 transactions without a problem, but I can't get it to display information about CC2.  When I try to add CC2 as a new financial institution, it tells me that I already have Capital One, and need to use the existing connection.  When clicking on CapOne, it tells me that only one card/account is available to be linked to.

 

Any clue on what to do?      

8replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I have two with Chase using the same login information and they are working fine.  Since they have different account numbers, it keeps them separate.  Do you have different nicknames for them?  

    Like
  • I've tried creating different nicknames, but I think the problem is that YNAB isn't recognizing that there is a second account there to be linked to.

    Like
  • Sounds like you may need to contact support then.  Perhaps the system is treating Capital One accounts differently than Chase for some reason.

    Like 2
  • Maybe you could try un-linking and re-linking the account and see if YNAB picks it up when you re-establish the link to Capitol One

    Like 2
    • Chris M Doesn't seem to work.  I've also tried removing the account and adding it back in.  Nothing, unfortunately.

      Like
  • Hi Lavender Piranha ! Thanks for reaching out!

    If you use the same bank credentials, and the account has been visible on your bank's website for more than two days—or in this case, longer—you should be able to see that second account.

    I see you wrote in via email, and we'll get to the bottom of what's going on here!

    Like 2
  • Same problem, did you figure this out? 

    Like
    • Hi Cyan Barnacle !

      When you have a moment, please report a Bank Importing Issue. Our Direct Import Team would be more than happy to take a closer look at this for you! :)

      Like
Like1 Follow
  • 1 Likes
  • 1 mth agoLast active
  • 8Replies
  • 154Views
  • 6 Following