No sync on all accounts since 28 Feb

Hello,

I have multiple accounts tied to my YNAB and none of them have imported anything since 28 Feb, 2018. This is with different banks, different portals. I am able to import anything 28 Feb and sooner, but nothing in March is appearing in any of my accounts on the YNAB budget. This is both in my iOS app and my web app from my computer. 

Please advise. 

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  • We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.

    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! :)

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  • I am having the same issue, syncing stopped over the last 48 hours or so.  AMEX appears to be working but not my Credit Union.

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  • I'm having a similar issue, started the same day. My Chase Visa is still importing, but neither my credit union nor my MasterCard have imported any transactions since the 28th.

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    • Hi mind_bender !

      I wanted to check in to see if you were still having issues with direct import. The 28th is a much longer delay than we'd like to see. Have you been able to give our troubleshooting steps a try?

      Let me know and we'll go from there! :)
       

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    • Faness My connection finally said it had resolved, but didn't show any accounts for two days. I reached out to support one more time by e-mail and it looks like it's resolved now.

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    • mind_bender Happy to hear things are up and running (and sorry for the initial delay here!). :)

      If it gives you anymore trouble, just let us know (either by email to support or mentioning Jannelle or I in a comment here) - we're always more than happy to take a look at things!

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  • My connection is "green" again to my Credit Union, though still waiting on it to sync.  Here's to hoping.

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    • Hi Joe M !

      We're happy to hear you were able to reconnect! Did those transactions ever import for you? If not, let us know and we'll go from there! :)

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  • Same here for TD Canada Trust, although they have an 'active incident' listing on the status page, it's a huge pain to manually have to try to adjust and balance everything, and this is the second time it's happened to me in less than a year. Over a week with sync not working is unacceptable.

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  • I haven't had any imports from TD Canada Trust since Jan 30.  This has rendered YNAB useless for me until this is fixed. Anyone else having issues with TD?

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  • I also haven't had imports from TD Canada, since 2nd February.  Very frustrating as its the only account that actually worked, so now I'm 100% manual.

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  • Hi Salmon Mainframe !

    Oh no! To help narrow this down, let’s first have you try to remove the connections that are giving you trouble. This is different than just disconnecting/reconnecting, and because it's removing the underlying connection, you won't lose any transaction history! Here are the steps:

    --Select your budget name in the top left-hand corner and choose Manage Connections from the drop-down menu.

    --Click the ‘Remove' button next to the connection(s) and confirm the removal. Then hit the ‘X’ when it’s finished being removed.

    --Hover over the account that needs to be reconnected (in the left sidebar), click on the edit icon, and select ‘Connect to Bank'.

    --From the main connection page, select 'Add a Connection'. Search for the financial institution, and follow the prompts.

     

    Let me know how it goes! If your imports still aren't coming in, write into [email protected] with a few examples of recently cleared transactions that haven't been imported yet, as well as the name of the account(s). You can send a screenshot from your online banking activity, or even just the date, payee and amount will suffice! 

     

    We'll get this figured out! :) 

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    • Jannelle 

      it appears that the issues had resolved itself. I had previously removed the accounts and readded them as you mentioned, but it didn’t fix the issue. 

       

      I checked back today and all is fixed. I’m not sure what happened behind the scenes, but all is working for now. Thanks. 

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  • Maroon Door Sky Blue Unicorn Cyan Rhythm

    We’ve learned from our Direct Import partner that the issue with TD Canada Trust is going to be a complex and time-intensive issue to resolve. TD is making some significant upgrades to their login process, which means our partner will need to completely re-build their integration.

    Given the large number of people this is affecting, our Direct Import partner has assured us it’s at the top of their priority list. While we’re optimistic they’ll be able to repair the integration (again, given its size!), they weren’t able to offer us a timeline on a fix. It could be anywhere from a few weeks to a few months.

    I know this is not the news you were hoping for. It's certainly not news we enjoy sharing, either. We know what a big deciding factor Direct Import is when it comes to subscribing (or continuing to subscribe) and we very much dislike the thought of letting you down on this.

    To stay on top of things in the meantime, we hope you’ll give File Based Importing a try — along with using Upcoming Transactions for recurring expenses (rent and utility bills) and our Mobile Apps for recording spending on-the-go (gas and groceries).

    We’re truly sorry for any and all budgeting disruptions this causes you. If you have any questions, please don’t hesitate to reach out!
     

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