No sync on all accounts since 28 Feb
I have multiple accounts tied to my YNAB and none of them have imported anything since 28 Feb, 2018. This is with different banks, different portals. I am able to import anything 28 Feb and sooner, but nothing in March is appearing in any of my accounts on the YNAB budget. This is both in my iOS app and my web app from my computer.
Hi Salmon Mainframe !
Oh no! To help narrow this down, let’s first have you try to remove the connections that are giving you trouble. This is different than just disconnecting/reconnecting, and because it's removing the underlying connection, you won't lose any transaction history! Here are the steps:
--Select your budget name in the top left-hand corner and choose Manage Connections from the drop-down menu.
--Click the ‘Remove' button next to the connection(s) and confirm the removal. Then hit the ‘X’ when it’s finished being removed.
--Hover over the account that needs to be reconnected (in the left sidebar), click on the edit icon, and select ‘Connect to Bank'.
--From the main connection page, select 'Add a Connection'. Search for the financial institution, and follow the prompts.
Let me know how it goes! If your imports still aren't coming in, write into [email protected] with a few examples of recently cleared transactions that haven't been imported yet, as well as the name of the account(s). You can send a screenshot from your online banking activity, or even just the date, payee and amount will suffice!
We'll get this figured out! :)
Maroon Door Sky Blue Unicorn Cyan Rhythm
We’ve learned from our Direct Import partner that the issue with TD Canada Trust is going to be a complex and time-intensive issue to resolve. TD is making some significant upgrades to their login process, which means our partner will need to completely re-build their integration.
Given the large number of people this is affecting, our Direct Import partner has assured us it’s at the top of their priority list. While we’re optimistic they’ll be able to repair the integration (again, given its size!), they weren’t able to offer us a timeline on a fix. It could be anywhere from a few weeks to a few months.
I know this is not the news you were hoping for. It's certainly not news we enjoy sharing, either. We know what a big deciding factor Direct Import is when it comes to subscribing (or continuing to subscribe) and we very much dislike the thought of letting you down on this.
To stay on top of things in the meantime, we hope you’ll give File Based Importing a try — along with using Upcoming Transactions for recurring expenses (rent and utility bills) and our Mobile Apps for recording spending on-the-go (gas and groceries).
We’re truly sorry for any and all budgeting disruptions this causes you. If you have any questions, please don’t hesitate to reach out!