BMO Harris connection down
Anyone else with a BMO Harris account having issues with the direct import connection? I've reached out to YNAB support and they have their DI partner looking into it. Just wondering if this is happening to others as well. Thanks.
Therein is the problem, YNAB support has been "hoping for a resolution" for a couple months. If you have customers successfully connecting through your third-party provider, step up, figure out how and let the rest of us know. Don't rely on your customers to have to provide the support that you should be providing your customers.
How has this not escalated beyond the same lame support that has mismanaged this from the beginning? Is support also outsourced and has no interest in the reputation of the company they represent?Reply
Aaron Lavender Device I'm sorry things are on the fritz again but I truly appreciate you letting us know! I've let them know some users were able to connect previously, although briefly, and things now seem to be down again across the board. Hopefully they can look at their recent changes to pinpoint exactly what caused the connectivity and use that to get things back up for everyone.Reply
I want to make it clear on this. BMO is the Bank of Montreal, one of 5 biggest banks in Canada. And other users here claim BMO Harris, which is BMO's subsidiary in the US for those customers who regularly cross the border between 2 countries. I think all of us have consistent issues with both BMO and BMO Harris for at least 2 months.
- YNAB doesn't escalate this issue enough.
- YNAB and 3rd parties think BMO is a small bank and put other 'big' banks in priority and don't take time to fix this issue.
- Direct import 3rd parties working with YNAB suck (sorry I have to say this)
YNAB is not a free app and we pay every month to get a service that we want. Some other customers are willing to pay you and they don't need direct import but do manual import instead. But some other customers are willing to pay just because you have a Direct Import option and now you take that away from us. Never in my entire career do I experience a technical issue that takes this long to be resolved. If this happens to my company, this would set to Severity 1 and we have to solve it in 24 hours. Even if you think this issue only deserves Sev 3, taking 2 months without any improvement is ridiculous...
Instead of keep apologizing to us, how about an action plan? ie: 50% discount monthly payment to customers who are get affected by this until you resolve the problem?Reply