BMO Harris connection down

Anyone else with a BMO Harris account having issues with the direct import connection?  I've reached out to YNAB support and they have their DI partner looking into it.  Just wondering if this is happening to others as well.  Thanks.

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  • Therein is the problem, YNAB support has been "hoping for a resolution" for a couple months.  If you have customers successfully connecting through your third-party provider, step up, figure out how and let the rest of us know. Don't rely on your customers to have to provide the support that you should be providing your customers.

    How has this not escalated beyond the same lame support that has mismanaged this from the beginning? Is support also outsourced and has no interest in the reputation of the company they represent? 

    Reply Like
    • Tan Deer It's just us for support. :)

      We're still a somewhat small team, but we try our best to get issues resolved as quickly as possible. I'm sorry that's been a slow process as of late. When we escalate things to our Direct Import partner, issues like this (widespread with large institutions) are their top priority. However, rebuilding the integration still takes time. We do ask for frequent updates so we're aware of the status and the feedback from users is a great help so we can let them know if something is improving or not.

      Reply Like
  • Another update on my end: my importing is now broken again.

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  • Aaron Lavender Device I'm sorry things are on the fritz again but I truly appreciate you letting us know! I've let them know some users were able to connect previously, although briefly, and things now seem to be down again across the board. Hopefully they can look at their recent changes to pinpoint exactly what caused the connectivity and use that to get things back up for everyone. 

    Reply Like
  • I want to make it clear on this. BMO is the Bank of Montreal, one of 5 biggest banks in Canada. And other users here claim BMO Harris, which is BMO's subsidiary in the US for those customers who regularly cross the border between 2 countries.  I think all of us have consistent issues with both BMO and BMO Harris for at least 2 months.

    I know that BMO made some changes on their end in terms of user authentication  in the end of January because I was asked to change my password to the one that is more complex and secure. If the YNAB's issue was related to this change I believe it should be fixed by now because most of other financial apps in Canada that I use currently have very stable connection with BMO and their direct imports work fine so far.  My assumptions of why this issues takes too long for YNAB to resolve:

    - YNAB doesn't escalate this issue enough. 

    - YNAB and 3rd parties think BMO is a small bank and put other 'big' banks in priority and don't take time to fix this issue. 

    - Direct import 3rd parties working with YNAB suck (sorry I have to say this)

    YNAB is not a free app and we pay every month to get a service that we want. Some other customers are willing to pay you and they don't need direct import but do manual import instead. But some other customers are willing to pay just because you have a Direct Import option and now you take that away from us.  Never in my entire career do I experience a technical issue that takes this long to be resolved. If this happens to my company, this would set to Severity 1 and we have to solve it in 24 hours.  Even if you think this issue only deserves Sev 3, taking 2 months without any improvement is ridiculous...

    Instead of keep apologizing to us, how about an action plan? ie: 50% discount monthly payment to customers who are get affected by this until you resolve the problem? 

    Reply Like 3
    • Aquamarine Colt 

      👏👏👏

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    • Aquamarine Colt 

      I know direct import issues are frustrating, and I completely understand where you’re coming from. It does feel unfair to pay for something when it isn’t working as expected—I get that.

      Ultimately though, beyond a bit of extra time, we can’t offer compensation (or refunds without complete cancellation) for Direct Import issues. Data aggregation is imperfect. It’s an unfortunate truth, but it’s a truth nonetheless. It’s expected that there will be bumps in the road, and while we do everything we possibly can to fix them as quickly as possible, it’s just not something we have the power to eliminate (and trust me, we really wish we did).

      We believe very deeply that YNAB is worth the price without Direct Import, and if this one feature causes more trouble than it’s worth, you can absolutely use YNAB—and get the full benefit—without it.

      After the platform upgrade BMO made on their end, scheduled for completion at the end of January, our Direct Import partner has had to completely rebuild the integration for this institution. When all goes smoothly, our Direct Import partner usually estimates 4 weeks for rebuilds, but complex rebuilds can take longer. We don't have a time frame for the fix to BMO, but we're hoping it will be soon.

      The original post of this thread was for BMO Harris, but we're able to monitor the connection issues to both and we're more than happy to provide updates here. I want to share this is a priority for us - we check for updates on this issue daily and discuss it with our Direct Import partner on our scheduled conference calls - they just need a bit more time to repair things.

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    • Aquamarine Colt 

      It's hard to imagine 3 different Direct Importers cannot get this knocked out in a day or two.    It's pretty weird.   

      I try to keep in mind, it's not just about authentication, they also have to get the api's to work to basically pull all the data. 

      Still, we've been waiting for several weeks, now.   Hearing again and again how you can export and import from your bank is not helpful.  That is not automation.  I have my entire home automated, I tell it to turn the lights on, turn something else off, open this, start that, change the temp, order this, and that...   Why would I not want automation with my accounts?  LOL!  I do make manual transactions, but manually reconciling those transactions is a pain in the neck. 

      Reply Like 2
      • Tan Deer
      • Tan_Deer.3
      • 2 mths ago
      • 1
      • Reported - view

      Faness  

      We do not "get the full benefit" without it. 

      I have been a YNAB customer since long before you migrated to the web and direct import has long been a feature. Without it, budgeting becomes a greater burden and is difficult to keep in sync between my wife and me. We use the mobile app to reference and update the budget, however, we do not manually perform every transaction that passes through our budget. Its called autopay. A way that everyone uses to minimize the effort to pay bills.

      YNAB used to minimize the effort to budget. Now it doesn't.

      YNAB used to have great support. Now it doesn't.

      Reply Like 1
    • Faness 

      Faness said:
      We don't have a time frame for the fix to BMO, but we're hoping it will be soon.

       This. When you say you don't have a time frame to fix something, most of the time it means it is unfix- able or you're not able to fix it. Imagine if you bring your broken phone or car to a shop looking for a fix and they will either tell you a time frame to fix or tell you a buy a new one (or a new part) because they can't fix it. We're not happy because of this - you don't have a time frame to fix the BMO issues and you make us wait and wait and wait  for nothing...So now we think it's unfix-able and you don't do anything to compensate us for this lack of feature. 
       

      Reply Like 1
    • Aquamarine Colt Thank you. I am one of the users who cannot access BMO Harris for checking and savings (I'm in the Chicago area).  It blows my mind that we are still here discussing a tech issue that has not been remedied in THREE MONTHS. 

      I'm patient and understanding but I feel like a schmuck everytime I open YNAB with crossed fingers.  

      Reply Like 1
    • Faness Do you have a contact for the third party? I would like to try to contact them. 

      Reply Like 1
      • Tan Deer
      • Tan_Deer.3
      • 2 mths ago
      • Reported - view

      Cornflower Blue Welder 

      I find it incredibly unlikely that YNAB entered into a contract with a third party direct importer and did not establish an SLA shorter than 3 months for problem resolutions. 

      Likewise, I assume some recourse was specified in this contract in which YNAB now benefits from our loss, while refusing to compensate us. 

      Worse, we were suckered into wasting our time grumbling about this issue and YNAB's terrible support in a closed environment that shields YNAB from this spreading to potential new customers. We should move this to a public forum as YNAB clearly does not represent our interests here.

      If you use the APP post a review. https://play.google.com/store/apps/details?id=com.youneedabudget.evergreen.app&hl=en_US

      Post your experience here. 

      https://investorjunkie.com/50373/mint-vs-ynab/

      https://www.doughroller.net/reviews/review-ynab5-need-budget/

      Let's discuss alternatives that work with BMO.

      https://www.pocketsmith.com/ynab_alternative

      Reply Like
      • Steve
      • sjb
      • 2 mths ago
      • 1
      • Reported - view

      Cornflower Blue Filly (35a9d699c640) It takes all but 2 seconds to download and import transaction history from BMO into YNAB.  Sure it's not as convenient as direct import, but it works easy enough until they get direct import working...

      Reply Like 1
      • Tan Deer
      • Tan_Deer.3
      • 2 mths ago
      • Reported - view

      Steve 

      I have been limping along with manual sync since this started. The problem is that feature doesn't rename my entries that I spent much time on setting up. Likewise the feature requires me to be at a computer. YNAB forced us off our computer to a web-based subscription model with their product, but now a computer is a dependency again?

      My wife and I leverage the app to keep up on our budget. Sometimes we miss adding and entry or some bills get auto paid and aren't reflect because auto sync isn't working.

      In short, budgeting is now a pain again. A pain YNAB created by not supporting their product.

      Reply Like
      • Steve
      • sjb
      • 2 mths ago
      • Reported - view

      Tan Deer Never seem to have any problems here using the Quicken format.  For the most part all of the imported transactions match our manually entered transactions just fine.  I do log into YNAB pretty regularly though, and for all of our auto-pay bills I have scheduled transactions set up so we never miss any of those regular bills.

      For us, coming from YNAB 4 that never had direct import (only file import) we have it engrained in our heads to manually enter all transactions.  We ONLY use direct import as our safety catch and as our match/reconciling assist tool.

      Reply Like
      • Tan Deer
      • Tan_Deer.3
      • 2 mths ago
      • Reported - view

      Steve 

      I too use the quicken format, however it has not maintained the custom payee renames that I spent so much time configuring. 

      To me this has equated to us taking a multi-year step back in budgeting. 

      Maybe I'm just to close to it, as an IT professional it seems YNAB has failed to adequately address the issue. In this time they could have developed their own direct import for BMO.

      Maybe this will be a realization that outsourcing features of their core product to a third party places them in a position they are unable to control.

      Reply Like
    • Cornflower Blue Welder I can't provide a single name for our provider, as we work with their team when issues like this arise. I know three months seems like a long time, but BMO didn't finish making changes to their platform until just a few weeks ago - our Direct Import partner couldn't repair the connection while BMO was still making changes. Now that the update has been completed, they've let us know this is a top priority for them but don't have a set date for when their adjustments will be complete. 

      Reply Like
    • Tan Deer Unfortunately, our Direct Import partner is unable to guarantee a solution to direct import issues within a certain time frame. We've seen issues last longer than three months, sadly, and some institutions have even been removed because direct import is no longer supported. They've let us know they're trying to repair the connection to BMO so that isn't the case here.

      Direct Import wasn't available before we moved to the web version. We suggested manual entry and File Based Importing, which is still our top recommendation for keeping accounts up to date. While we want direct import to work and be a good experience for our users, manual entry allows for a more hands-on account experience.

      As for sharing this issue, the forum is public. Links to this thread can be shared and viewed by even non-YNAB users - they only have to create an account if they wish to post a comment. We also have Bank of Montreal listed on our status page so that users are aware of the issue and know we're working on a fix. :)

      Reply Like
    • Aquamarine Colt Our Direct Import partner has not mentioned this issue isn't fixable, just that they need more time to fix it. They've let us know this is a top priority for them and their team is working on having this resolved as soon as possible.

      Reply Like
  • Yep some. Haven’t been able to connect for a couple of months

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  • Not trying to gloat here, but my connection to BMO is back up again (Tuesday Feb 19th, 0910CST).  How long it will remain up is another matter, last time it was about a day.  Nothing has imported yet, I have several pending transactions on my checking account which probably won't process until tonight.  I will check later and report back.

    Reply Like 2
    • Lavender Device Happy for you.  I still don't even have the  BMO connection to choose from.

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    • Hi Cornflower Blue Filly (35a9d699c640) !

      Is that still the case? I'm seeing a successful connection to BMO on your account. Let me know and we'll go from there!

      Reply Like
  • WOW!! I am cautiously ecstatic! I too have a BMO Personal account to choose. I did so and am now fully linked with direct import into my YNAB account.  Now on to the Flagstar issue!! Thanks to YNAB and those mysterious "DIRECT IMPORTER" people

    Reply Like 1
    • Blue Guitar Fabulous!!!  I just checked and I also finally had BMO Harris Bank Personal to choose.   I am connected.  Let's hope this ordeal is over.

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    • Cornflower Blue Filly (35a9d699c640) And, it just imported!!!!  Hoorah!!

      Reply Like 1
    • Blue Guitar Cornflower Blue Filly (35a9d699c640)

      This news is making my morning! :D

      Reply Like 1
    • Blue Guitar good for you!! I still don't see any of BMO options to choose from the list...

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    • Hi Aquamarine Colt ! It looks like you are connected to a different direct import partner, and they're still working on the fix. Since we're seeing successful connections with one Direct Import partner, hopefully that leads to more good news from the others—soon!

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    • Nicole at YNAB what is the reason why there is more than one partner? It kinda stinks that some people are good but the rest of us are SOL simply because we aren’t lucky enough to be with the right partner.  Why can’t we all be moved to the one that is working?

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    • Forest Green Memory I have the same question too! Why can't we all be moved to the import direct partner that works?!

      Reply Like 1
    • Aquamarine Colt & Forest Green Memory - We do work with a couple direct import partners and they each do different things well. Often, we can't move you from one to another in order to fix one connection because the partner we would move you to doesn't support another bank account you're currently connected to. We're always happy to look into it, though. 
      If BMO is your only account connection in YNAB, will you shoot us an email at help@ynab.com and let us know you want to look into whether switching direct import partners would be the right move for your account?

      *edited for clarity

      Reply Like
    • Veronica at YNAB I did and Elena told me it couldn’t be done. What should I do now??

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    • Hi Forest Green Memory !

      Sorry for the trouble! I took a look and you're already connected to our newest Direct Import partner, but I don't see an attempted connection to BMO. Are you able to see the connection option in your budget? If so, can you try connecting again? Even if the connection isn't successful, having it listed in your budget will allow us to make sure you're running into the issue our Direct Import partner is currently working on fixing.

      Reply Like
  • BMO Personal connection is back up and transactions are importing again for me as well!  Hopefully the rest of you can reconnect soon too and this can be put behind us.

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    • Steve Glad to hear that! Thanks for letting us know.  😄

      Reply Like
  • OMG someone pinch me

    After several months of living in the stone ago, I have returned to 2019. LOL Thank you for FINALLY fixing this YNAB and those "mysterious direct import people" - thanks blue guitar 

    I'm crossing my fingers over here... 

    Reply Like 2
  • Still nothing for me...

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    • Forest Green Banjo Me either. I’ve asked why we can’t be moved to the import partner that is working, but no response...

      Reply Like
    • Forest Green Memory Forest Green Banjo I sent a direct email to help@ynab.com and ask them to switch me to a different import partner and they did it for me right away. It took about half day for the switch to be done and now all of my BMO connections work perfectly again.

      Reply Like
    • Forest Green Banjo I took a look and you're already connected to our newest Direct Import partner. Are you not seeing a BMO option listed? If so, try reconnecting and leaving that connection in your budget. Even if it's unsuccessful that will allow us to troubleshoot. If you aren't seeing it, please let us know!

      Reply Like
    • Faness  I attempt to connect once every single day. When I go to search it doesn’t even show up as an option. I try “BMO” “harris” And any other combination of ways to search for it. It’s not an option to link to for me.

      Reply Like 1
    • Faness Per one of the messages on this thread, I deleted the connection  in an attempt to reconnect, but now there is no BMO connection when I search as well.

      Reply Like
  • I wanted to apologize to this thread and those of you who read my comment above earlier as I had made a mistake.

    If you only have one connection in YNAB (BMO) and it isn't available/working, you can reach out to our support team to check if your account might be a good fit for switching to another Direct Import partner. 

    If your BMO connection is one of many in your account, we will not be able to make this switch. 

    I'm so sorry that I didn't communicate that clearly before. Please feel free to reach out to me by message if you have any questions. 

    Reply Like
  • I need to connect to my BMO Master Card, Canada and secondarily our TD Canada bank acount. My wife and I transact all our spending with the Master Card and use YNAB's great system to identify payments required and pay them weekly. All other banking is through TD Canada. While I can manage doing manual transaction entries having it linked would be a great quality of life upgrade. I have used the .qfx upload process as well but it also is tedious. If a simple server change cold work for both or either connection I would appreciate that being done or at least attempted. I will not threaten to ditch YNAB over this as the benefits of the platform far outweigh the detriments of missing links. That notwithstanding, I will continue to communicate my frustration that the life cycle of this issue is far to long and that greater urgency from YNAB needs to take place to help justify the subscription costs members pay. I have emailed off line so my contact is available, please contact me if there is anything that can be "tested"

    Reply Like
    • Hi Orchid Pilot !

      Thank you for being so patient in the face of these direct import issues. I just sent you an email with possible alternatives. :)

      Reply Like
  • It seems to be NOT working again.  Hasn't imported in a couple of days.  Then, today, it is showing the trouble triangle on the account in my budget.  Won't connect.  I've been logging in fine on the BMO Website.

    Reply Like
      • Forthandback
      • Spring_Green_Camera.2
      • 3 wk ago
      • Reported - view

      Cornflower Blue Filly (35a9d699c640) I just noticed it today as well. It didn't take an inordinate amount of time last time so I'm hoping the software engineers can get it working again. I don't envy them--banks make these changes and there's no real way to anticipate it. Plus I imagine they'd prefer we come to their websites so they can show us adds for home loans etc.

      Reply Like
    • Cornflower Blue Filly (35a9d699c640) Hi there! I see that you've been communicating with one of our Direct Import Experts via email, and it looks like that BMO connection is back up and running again! If you see otherwise, just let us know. 😄

      Reply Like 1
  • Can confirm same issues here

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    • Hi Orchid Pilot ! With those changes we made for your earlier this month, it looks like something else is going on here. I'm going to reach out to a colleague on this, and we'll follow up via email!

      Reply Like
  • My BMO Harris checking and savings connection do not appear to be working again. Haven't had an import in several days. PLEASE ESCALATE.... last time we waited 3 months. Thank you!!!!!

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    • Cornflower Blue Welder Same here.  Hoping it gets fixed a lot quicker.  My connection via Mint is fine to BMO.

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    • Cornflower Blue Welder I have good news! It looks like you have transactions ready to import on that BMO connection. Give that a try and let me know how it goes!

      Reply Like
  • Make sure you do NOT remove the connection.  Just leave it and keep trying to make the connection whenever you are checking your budget, so the Direct Importer can see the attempts and troubleshoot.

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  • I was able to make a connection just a few minutes ago and got an import.   Crossing fingers it wasn't a fluke.

    Reply Like
    • Cornflower Blue Filly (35a9d699c640) Glad to hear that! Thanks for letting us know. 😀 Your BMO connection looks successful. If you see anything odd, let Seth know, and he can reach out to the Direct Import partner.

      Reply Like 1
  • I am able to import in both my accounts. THANK YOU SO MUCH

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  • I am still not able to connect to our BMO account.  I do have multiple banks, is there still a way to move me to a new Import Partner?

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    • Hi Maroon Cleric !

      I wish I had better news, but we're still having trouble with BMO. I sent you a quick email so we can follow up once it's back up and running. :)

      Reply Like
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