BMO Harris connection down

Anyone else with a BMO Harris account having issues with the direct import connection?  I've reached out to YNAB support and they have their DI partner looking into it.  Just wondering if this is happening to others as well.  Thanks.

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  • Yes, our link to BMO Harris is also failing. No trouble logging in. Accounts are displayed under the bank connection, but fail to download or link after recreating the bank.

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    • Tan Deer I just found your email in help@ynab.com, so we'll handle things from there! 😊

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  • Ours is down also.  We can't connect either.  Sounds like the same issue.   Sent an email to the help desk today.  

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  • Yes, we are having the same issue. Have been unable to link  out account over the last couple of days. Have tried removing and relinking twice now.

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    • Violet Song I'm going to reach out from help@ynab.com, so we can get your connection details looked into by our Direct Import partner!

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  • Yes, for 2 or 3 days now.  I sent a message to support.

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    • Cornflower Blue Filly (35a9d699c640) Sorry for the trouble! Our Direct Import partner is currently working on a fix for the BMO connection! Hopefully we'll have a fix soon! :)

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  • My BMO connection is also down.  And I've had issues with it through the Clarity Money and Digit apps, so I'm thinking this issue is on BMO's end or whoever the connecting service is (I forget the name now).

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    • Hi Lavender Device !

      Sorry for the trouble! We actually partner with three different direct import providers, to try to best manage successful connections. However, all three of our providers are having trouble with BMO due to recent changes made to BMO's platform. Our Direct Import partners are trying to update things on their end in order to restore the connection, but it could take some time to do so. 

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    • Faness I don't even see BMO Harris listed on your Status page.  Are you sure they are working on it?

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    • Cornflower Blue Filly (35a9d699c640) Blue Colt Sorry for the trouble! Due to the size of this institution, it isn't listed on our status page - I'll edit my previous post. Our Direct Import partner let us know that the issue with BMO is going to be a long standing issue. While they've let us know they're still working on this issue, they've also shared that they believe the issue will take more than a couple of weeks to repair.

      This was the update we received earlier today:

      "We are currently working through some authentication issues with BMO Harris. Since this is a widespread issue, our partnerships team is actively engaged and working to make this institution available again. At the moment, I do not have an exact timeline for a resolution, but I doubt it gets resolved in the next couple of weeks."

      Hopefully, we'll have an update going into the new year!

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    • Faness Thanks for the update.  Darn, that's too bad it's going to be so long to fix.  Everything has been working so smoothly for all my accounts for this entire year, until now.

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      • Blue Colt
      • Blue_Colt.4
      • 2 mths ago
      • Reported - view

      Faness Any Updates? Ynab becomes pretty useless if it no longer syncs with a bank account. Please keep me posted...

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    • Blue Colt I truly apologize for the inconvenience here! One of our Direct Import partners let us know that this is going to be a long standing issue for them. Our other two Direct Import partners haven't called it that just yet. They're still working to see if they can't get things back up and running in the near future, but we haven't received any recent updates (which we somewhat expected with the holidays). We're still keeping an eye on things and hoping for better news from one of our Direct Import partners!

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      • Steve
      • sjb
      • 2 mths ago
      • 1
      • Reported - view

      Blue Colt I completely disagree with that.  Maybe it's because I came from YNAB 4 that did not have direct import, but IMO, if you aren't manually entering transactions, then you aren't using YNAB to it's fullest potential to be PRO-active with your budgeting.  Waiting around for transactions to import means that you can never trust your category balances which, to me, makes YNAB useless.  You have to enter transactions when they happen so you know your budget is sound.  DI should just be there to catch the few transactions that may slip through the cracks, and to be used to match manual transactions for reconciling your accounts. 

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    • Faness Sorry, but that sounds like your Direct Importer/s aren't very good at their jobs.  What kind of an answer is that??  I work in IT, I just find this hard to believe that any professional "direct importer" with financial institutions would have such a problem getting this sorted out with said financial institution.  Are they working directly with BMOHarris IT support or just making blind stabs at the issue?

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    • Hi Cornflower Blue Filly (35a9d699c640) !

      Our Direct Import partner doesn't have a direct connection with BMO. In non-technical terms, this means they're associates but not friends - so updates and changes happen without them being informed. They then have to rebuild their integration to account for said changes.

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      • Tan Deer
      • Tan_Deer.3
      • 2 mths ago
      • Reported - view

      Faness 

      YNAB has simply outsourced a key feature and a portion of their support. Now it seems no one is accountable for restoring the feature or the value to YNAB customers. Unfortunately, this also limits the value of your mobile app as my wife and I can't see what the other has spent. 

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      • Steve
      • sjb
      • 2 mths ago
      • Reported - view

      Tan Deer 

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  • Our BMO connection is having issues as well! BMO Harris is not even listed right now on the status page... Any updates YNAB? I see a few people have commented here...it has been some time without connection!

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      • Blue Colt
      • Blue_Colt.4
      • 3 mths ago
      • Reported - view

      Blue Colt Faness

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  • Thanks for the update.  I just hope they don't drag their feet on this since it's not one of the "big" banks.  Thankfully file import is pretty easy to do by just dragging and dropping the transaction export file onto the YNAB window, and getting the transaction history file is quick and easy from the BMO Account Activity page.  Just be sure to get the Quicken formatted export as the other formats don't seem to work with YNAB for some reason, unless it's just something on my end.  Oh well, here's hoping it doesn't take too long for them to get this resolved.

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    • Hi Steve ! Regardless of the size of the institution, our Direct Import works to resolve these issues—big and small! So no worries there. 😉 Hopefully they'll have an update before the new year.

      Thanks for sharing your tip on File Based Import! For anyone needing more help with that, here are the instructions. Drag & drop makes it easy!

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      • Steve
      • sjb
      • 3 mths ago
      • Reported - view

      Nicole at YNAB thanks for the update. Glad to hear that!

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  • For what it's worth, a different application I use that integrates with my BMO accounts is also having import problems. Given that it took BMO several weeks to support Android 9 after it was released I wouldn't hold my breath on this one, they seem to be really awful at this stuff.

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    • Aaron Hope you let us know if your other account gets their integration fixed.  Just out of curiosity it would perhaps give us hope ours will be fixed.

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      • Aaron
      • Cyan_Cartridge.2
      • 2 mths ago
      • Reported - view

      Cornflower Blue Filly (35a9d699c640) Sadly, the other application has not fixed their BMO linkage either (perhaps they use the same vendor?). I've cancelled my YNAB at this point.

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    • Hi Aaron !

      Sadly, we use three different Direct Import partners, and they're all having trouble with BMO. We're keeping our fingers crossed for a fix in the near future. If you want to give YNAB another try in the future, please don't hesitate to let us know!

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  • Hello, I am experiencing the same issue.

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    • Spring Green Pony Sorry for the trouble! Our Direct Import partner is currently working on updating their connection with BMO to support their platform changes. This could take a while, but they are working on it!

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    • Faness Thank you for the update 🙂

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      • Tan Deer
      • Tan_Deer.3
      • 2 mths ago
      • 1
      • Reported - view

      Faness  

      Ask them to reach out to the gang over at Personal Capital. Their site has continued to update with data from my BMO accounts.

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    • Tan Deer Thank you for sharing! Unfortunately, it looks like Personal Capital may have a direct connection to BMO, meaning they're on friendlier terms with that bank than our Direct Import partner. Hopefully, they'll be able to rebuild the connection soon!

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  • I also am highly disappointed in the ability to log in to TWO accounts. I is taking forever for any action. Is anyone aware of good alternatives to YNAB?  We have enjoyed using the product for years but now these matters ongoing problems and inability on there part to resolve them are causing us to start looking at the competition.. 

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  • Yes, I have also had no direct import since the end of November for my BMO Harris checking and savings account. I emailed support this morning for the second time this month. I have seen nothing on the status page about it. I don't use my credit cards, so all of my purchases and bill pays are through BMO. 

    I really love YNAB when it works. I don't want to leave over this, but I don't have the time for manual inputs :(

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      • Blue Colt
      • Blue_Colt.4
      • 2 mths ago
      • Reported - view

      Cornflower Blue Welder I'm with you! Very frustrating. 

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  • We truly apologize for the inconvenience this has caused! All three of our Direct Import partners are having trouble connecting to BMO due to their recent platform changes. They're all working on repairing the connection, but they've let us know they can't guarantee an ETA for completion. We're keeping our fingers crossed that it's sooner rather than later.

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  • Still waiting... YNAB- please continue to put a push on BMO. Although you cannot direct mend this issue, you are our voice. Please be pro active in making them accountable to resolve this issue affecting many of us. Sure, BMO may not be as large as Chase or some other banks... but its a large player in the Chicago area. 

    I understand YNAB is a wonderful program, but I do pay for the convenience direct imports. If I cannot get direct import, it becomes more tempting to use a less sophisticated program that costs nothing (Every dollar). Because with YNAB, direct import or not, the cost is the same. 

    Thank you for any efforts done thus far...

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    • Cornflower Blue Welder We completely understand and we aren't letting up! All three of our Direct Import partners are having trouble with BMO after the updates they made to their online portal, but we're hoping to hear from any of them with progress. We last checked in right before the new year, and check-in weekly for updates. We're waiting for anything to go off of and we'll make updates from there! :)

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      • Tan Deer
      • Tan_Deer.3
      • 2 mths ago
      • Reported - view

      Faness 

      I fail to see how this problem is so persistent. From day one my YNAB app has shown 0/3 accounts importing from BMO. That indicates the process successfully accessed BMO as it reflects accurately the number of accounts. This seems like the common problem of finger pointing that results in no one addressing the issue. We are YNAB customers, not paying some third party.  YNAB made the poor decision of outsourcing features. YNAB is responsible for fixing the issue.

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    • Tan Deer I'm sorry for the trouble, I don't mean to point any fingers here. We understand that direct import is a feature we off, however, there's currently nothing we can do to fix the connection with BMO as they're currently making updates to their online platform. Once those updates have been completed (our Direct Import partner confirmed that's scheduled for January 21st), then they can work on repairing the connection. We truly apologize for the inconvenience, but we're hoping to have that connection back up and running as soon as possible!

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  • Folks,  This is truly a BMO Harris fault.

    Ugh!  We are going to have to wait a while longer, it seems.  I received an email from BMO Harris today announcing they are moving to a new "Digital Banking" infrastructure.  Today is the 8th of January, and they are planning on shutting down their E-Bill service starting on 11th of January and it will be down until the 21st of January.    Only 3 days notice of this.  It's maddening.

    They will be shutting down web and mobile app access on 18th of January until the 21st of January.

    They will be shutting down secure messaging on 16th of January until the 21st of January.

    This is the worst "Upgrade" of services I've ever known, for a bank.  I am especially upset about only 3 days notice because I depend on the E-Bill service.  Then, that's not all.  You have to re-set up all your E-bill services, any quicken/quickbooks services and any of the auto transfers between banks you may have established.  Lord knows what happens if you have direct deposit.  They didn't mention that.

    Here's a link they had in the email: 

    https://www.bmoharris.com/main/personal/banking/digitalbankinghelp/

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    • Cornflower Blue Filly (35a9d699c640) I'm so sorry for the inconvenience you're running into with BMO - I can only imagine how frustrating this is for you. I do appreciate you passing this information along! I'll make sure our Direct Import partner is aware of their planned updates. However, if they plan on making changes through January 21st, our Direct Import partner will most likely need time after that date to adjust to any changes. I can't say for certain, but these changes on top of their recent changes may make this an even longer standing issue.

      Hopefully, these details will help prepare our Direct Import partner so they're able to fix the connection quickly once BMO is done making changes. Again, my apologies for the trouble!

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  • Wondering if there is any news here?  BMO’s new banking app went live this morning, after their entire online banking system was down over the weekend while they migrated to the new system.

    I’ve used the new app and logged in just fine.  I then re-set up the connection to BMO in YNAB to see if automatic import would work.  Nada.

    any news from your direct import partners?

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    • Not just yet, Lavender Device !

      Our Direct Import partner did let us know they expect an update after today (1/21), since BMO was scheduled to finish their platform changes. However, it may take a while for our Direct Import partner to get things upgraded now that BMO has finished things on their end. :)

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      • Tan Deer
      • Tan_Deer.3
      • 1 mth ago
      • Reported - view

      Faness 

      Just to be clear, this issue began longer before BMO began their changes. Likewise, as I previously reported, YNAB shows 0/3 accounts have synced. That indicates a successful connection to BMO, otherwise YNAB would not know the number of accounts. 

      BTW... No other app we use has had trouble connecting to BMO before or after their changes.

      These have been disappointing responses from a previously great support group.

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    • Tan Deer We're truly sorry to disappoint. We were first made aware of the changes in late November/early December. However, with BMO continuously making changes our Direct Import partner has had to make several updates on their end - which hasn't gone as well as we'd hoped. Now that the big part of BMO's update is behind us, we're hoping to see a solution soon!

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  • Tan Deer I worked at BMO Harris until mid-October and wanted to let you know that the changes began before the syncing stopped. We were first told about them at the beginning of the summer. This is very frustrating for me as well, but the changes I am hopeful are worth it. Thank you YNAB for doing what you can with a frustrating situation.

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    • Forest Green Banjo Thank you for sharing that information! We weren't aware of the exact start date, but their small changes over a stretch of time has made this a tough issue to get ahead of with direct import! Now that the big part has been done, we're hoping to see much more traction! :)

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  • Still nothing.... I know is this is probably in BMO's hands. SOOOO frustrating. Just reaching out to see if anyone had luck by chance getting their accounts up. 

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    • Cornflower Blue Welder Nope.  No luck connecting, here, either.  Frustrating.  It's the account I depend on the most, of course.

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      • Tan Deer
      • Tan_Deer.3
      • 1 mth ago
      • Reported - view

      Cornflower Blue Welder 

      Bummer, not working for me either. So frustrating, because none of our other apps have this problem syncing with BMO. 

      Stranger still YNAB obviously accesses my BMO account, given it displays the number accounts I have.

      Tired of hearing it's their outsourced direct importers fault or BMOs fault. Terrible troubleshooting to just deny accountability.

      Thanks for letting me rant 👹

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    • Tan Deer Which other apps are you able to connect to BMO with?  In addition to YNAB, I use Digit and Clarity, and neither of those apps will connect to BMO.

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      • Tan Deer
      • Tan_Deer.3
      • 1 mth ago
      • Reported - view

      Lavender Device 

      personal capital and every dollar

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  • Anyone know what is the status on this?  I am still not able to reconnect and import with BMO.

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      • Aaron
      • Cyan_Cartridge.2
      • 1 mth ago
      • 1
      • Reported - view

      Cornflower Blue Filly (35a9d699c640) My BMO connection is now back up as of the last few days. 

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    • Aaron How is it possible? Ynab said they took down BMO connection from the bank list while waiting for resolutions from the 3rd party so it's not even showing up in the list.

      I'm in Canada and I use Drop and Mint app and they both work fine with BMO's imports. I have trouble connecting to my BMO account on YNAB for at least a month already. 

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    • Hi Aquamarine Colt and Cornflower Blue Filly (35a9d699c640) !

      Sorry for the trouble! Our Direct Import partner says they're still working on this issue, but Aaron being able to connect is a great sign! We're still monitoring this on our status page, but we haven't been given any official news just yet. 

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    • Aquamarine Colt Yeah, I again removed the connection I had been trying to link and you're correct, there is no option for BMOHarris personal checking account.  They have one for Savings and one for Credit Card and another that just says BMO, but it seems to take you to Credit Card login, as well.

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    • Aaron Is it actually importing transactions or is it just making a connection?  I'm finding it increasingly irritating not having the connection with my most used bank.  When it works it is a wonderful thing.  I do a combo of entering manually on my YNAB register and then let it confirm or catch anything I may have forgotten and then reconcile regularly.   It is so much more cumbersome now.  Plus, I really am not liking the new BMO interface via their web app.  I could see more at a glance with the old interface.  While perhaps they have improved the mobile app, which I don't use that often making the webapp behave like a mobile app was a user interface mistake, IMO.  So, I'm doubly hoping they get this connection working, soon.

      Reply Like 1
      • Aaron
      • Cyan_Cartridge.2
      • 1 mth ago
      • Reported - view

      Cornflower Blue Filly (35a9d699c640) I have been able to connect / import for about a week. I have no explanation as to why it's working for me and not others. 

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    • Cornflower Blue Filly (35a9d699c640) I just checked and your budget is connected through the same provider as Aaron's budget. When you have a moment, can you look again for the "BMO Harris Bank - Personal" option?

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    • Faness I do not see that option at all.   I've even tried by going to a different browser and clearing cache.  Nothing for BMO Harris Bank  - Personal at all

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    • Cornflower Blue Filly (35a9d699c640) Thank you for the screenshot! I'm going to pass this along to ourDirect Import partner to confirm the display!

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    • Cornflower Blue Filly (35a9d699c640) wao, you even have bmo.com option on your list! That's what i've been looking for more than a month...Can't even see it in my list instead I always get the msg that says the institution is not available.

      Faness can you please find out why the bank shows up for some people and doesn't for other people?

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    • Aquamarine Colt I've had that a few times.   Not sure how I got it to stop that and display the BMO options -  maybe logged out, cleared cached, removed the existing attempt in the list.  Used the other option to set up the link - ie the Import link at the top of the account register or the link account on the left side of the account name, or vice versa.

      Reply Like 1
    • Aquamarine Colt I've asked our Direct Import partner to look into this issue. I just checked and we haven't heard back from them yet, but I'm hoping they'll be able to explain what's going on with the display there.

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  • Same here just now no option for BMO personal account at all.  Amazing inefficiency.

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    • Hi Blue Guitar ! I just checked and the "BMO Harris Bank - Personal" option should be listed in your account. Since a number of people in this thread have reported not seeing it, I've asked that they investigate.

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    • Faness I just checked and I have NO OPTION FOR "BMO Harris Bank Personal" at all. Please keep at it. Thanks

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  • Nothing here either. As other users have mentioned, I no longer have an option to connect to BMO Harris bank for checking and savings. The waiting game.....ugh

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    • Cornflower Blue Welder We truly appreciate your patience! That BMO option should be showing for you, so I've asked our Direct Import partner to investigate further!

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  • As of about 5 minutes ago, my BMO connection in YNAB is back up and importing transactions from my BMO checking account.  I had deleted the connection a while ago, and would try to re-establish the connection every couple of days to see if it was back up.  

     

    Not sure if this makes any difference, but when searching for BMO, I typed in "bmoharris.com" in the search box, (instead of typing BMO, and selecting the BMO Harris Bank option with the web address "www1.bmoharris.com").  I entered my bank username and password, and got the "it's going to take a bit longer...etc" message, and after about a minute, it worked, and automatically imported the last few days worth of transactions.

    Hope this helps!

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    • Lavender Device Happy for you.  I just tried your suggestions and nothing comes up like that.  I think we all may be connected to a different "direct importer" and see different options.   I recall having an issue about a year ago and a support person indicated something like that and switched me to a different one.

      I even tried a different browser because I thought maybe it was a caching issue.  But still nothing.

      Reply Like 1
  • This has gone far beyond the point of ridiculous. Never have I seen a technical issue go so long without being resolved. The idea that one user reports success and support has no way of confirming it, much less guidance in replication it for others exhibits complete incompetence and an unwillingness to accept accountability in providing service to YNAB customers. At what point does YNAB step up and get this resolved? Please don't respond with the same lame excuse that it is BMO or your third-party importers problem. It is YOUR problem YNAB.

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    • Tan Deer We truly apologize for the inconvenience. We're having our Direct Import partner continue their investigation. As some users are able to reconnect, the connection option seems to have disappeared for others. We're hoping to have an answer and a resolution in the near future!

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  • I would like to be switched to whatever direct importer Aaron and lavender device have.

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    • Hi Forest Green Banjo !

      Your budget is connected through our most up to date Direct Import partner. We aren't able to move budgets to older direct import partners, but they actually partner with our other Direct Import partner to use their connections. We're hoping that once one of them gets this completely ironed out, we can make the fix universal. 

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  • I just checked NOW (2/10/2019 10:15 A.M. CENTRAL TIME ) and I have NO OPTION FOR "BMO Harris Bank Personal" at all. Please keep at it. Thanks

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    • Blue Guitar Thank you for letting me know! I'm passing these details along to our Direct Import partner so we can pinpoint why that connection is hidden for some users but not for others.

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    • Faness Will this be the same direct import partner who could not/cannot seem to fix the problem in the first place -- sarcasm intended. Sorry just a little frustrated with it all

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    • Blue Guitar No need to apologize! Please believe me when I say we more than understand the frustration (we feel it, too). It looks like it's been fixed for some, as Aaron and Lavender Device above are now connected, but has vanished for others. I'm hoping we can get an explanation fairly quickly and that having the connection show as available for everyone is a simple change.

      Reply Like
  • Well, it looks like I spoke too soon.  The connection is down again today 2/10/19 at 1200CST.

    Reply Like
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