BMO Harris connection down

Anyone else with a BMO Harris account having issues with the direct import connection?  I've reached out to YNAB support and they have their DI partner looking into it.  Just wondering if this is happening to others as well.  Thanks.

45replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Yes, our link to BMO Harris is also failing. No trouble logging in. Accounts are displayed under the bank connection, but fail to download or link after recreating the bank.

    Reply Like
    • Tan Deer I just found your email in help@ynab.com, so we'll handle things from there! 😊

      Reply Like
  • Ours is down also.  We can't connect either.  Sounds like the same issue.   Sent an email to the help desk today.  

    Reply Like
  • Yes, we are having the same issue. Have been unable to link  out account over the last couple of days. Have tried removing and relinking twice now.

    Reply Like
    • Violet Song I'm going to reach out from help@ynab.com, so we can get your connection details looked into by our Direct Import partner!

      Reply Like
  • Yes, for 2 or 3 days now.  I sent a message to support.

    Reply Like
    • Cornflower Blue Filly (35a9d699c640) Sorry for the trouble! Our Direct Import partner is currently working on a fix for the BMO connection! Hopefully we'll have a fix soon! :)

      Reply Like
  • My BMO connection is also down.  And I've had issues with it through the Clarity Money and Digit apps, so I'm thinking this issue is on BMO's end or whoever the connecting service is (I forget the name now).

    Reply Like
    • Hi Lavender Device !

      Sorry for the trouble! We actually partner with three different direct import providers, to try to best manage successful connections. However, all three of our providers are having trouble with BMO due to recent changes made to BMO's platform. Our Direct Import partners are trying to update things on their end in order to restore the connection, but it could take some time to do so. 

      Reply Like
    • Faness I don't even see BMO Harris listed on your Status page.  Are you sure they are working on it?

      Reply Like 1
    • Cornflower Blue Filly (35a9d699c640) Blue Colt Sorry for the trouble! Due to the size of this institution, it isn't listed on our status page - I'll edit my previous post. Our Direct Import partner let us know that the issue with BMO is going to be a long standing issue. While they've let us know they're still working on this issue, they've also shared that they believe the issue will take more than a couple of weeks to repair.

      This was the update we received earlier today:

      "We are currently working through some authentication issues with BMO Harris. Since this is a widespread issue, our partnerships team is actively engaged and working to make this institution available again. At the moment, I do not have an exact timeline for a resolution, but I doubt it gets resolved in the next couple of weeks."

      Hopefully, we'll have an update going into the new year!

      Reply Like
    • Faness Thanks for the update.  Darn, that's too bad it's going to be so long to fix.  Everything has been working so smoothly for all my accounts for this entire year, until now.

      Reply Like
      • Blue Colt
      • Blue_Colt.4
      • 3 wk ago
      • Reported - view

      Faness Any Updates? Ynab becomes pretty useless if it no longer syncs with a bank account. Please keep me posted...

      Reply Like
    • Blue Colt I truly apologize for the inconvenience here! One of our Direct Import partners let us know that this is going to be a long standing issue for them. Our other two Direct Import partners haven't called it that just yet. They're still working to see if they can't get things back up and running in the near future, but we haven't received any recent updates (which we somewhat expected with the holidays). We're still keeping an eye on things and hoping for better news from one of our Direct Import partners!

      Reply Like
      • Steve
      • sjb
      • 3 wk ago
      • Reported - view

      Blue Colt I completely disagree with that.  Maybe it's because I came from YNAB 4 that did not have direct import, but IMO, if you aren't manually entering transactions, then you aren't using YNAB to it's fullest potential to be PRO-active with your budgeting.  Waiting around for transactions to import means that you can never trust your category balances which, to me, makes YNAB useless.  You have to enter transactions when they happen so you know your budget is sound.  DI should just be there to catch the few transactions that may slip through the cracks, and to be used to match manual transactions for reconciling your accounts. 

      Reply Like
    • Faness Sorry, but that sounds like your Direct Importer/s aren't very good at their jobs.  What kind of an answer is that??  I work in IT, I just find this hard to believe that any professional "direct importer" with financial institutions would have such a problem getting this sorted out with said financial institution.  Are they working directly with BMOHarris IT support or just making blind stabs at the issue?

      Reply Like 1
    • Hi Cornflower Blue Filly (35a9d699c640) !

      Our Direct Import partner doesn't have a direct connection with BMO. In non-technical terms, this means they're associates but not friends - so updates and changes happen without them being informed. They then have to rebuild their integration to account for said changes.

      Reply Like
      • Tan Deer
      • Tan_Deer.3
      • 2 wk ago
      • Reported - view

      Faness 

      YNAB has simply outsourced a key feature and a portion of their support. Now it seems no one is accountable for restoring the feature or the value to YNAB customers. Unfortunately, this also limits the value of your mobile app as my wife and I can't see what the other has spent. 

      Reply Like
      • Steve
      • sjb
      • 2 wk ago
      • Reported - view

      Tan Deer 

      Reply Like
  • Our BMO connection is having issues as well! BMO Harris is not even listed right now on the status page... Any updates YNAB? I see a few people have commented here...it has been some time without connection!

    Reply Like
      • Blue Colt
      • Blue_Colt.4
      • 1 mth ago
      • Reported - view

      Blue Colt Faness

      Reply Like
  • Thanks for the update.  I just hope they don't drag their feet on this since it's not one of the "big" banks.  Thankfully file import is pretty easy to do by just dragging and dropping the transaction export file onto the YNAB window, and getting the transaction history file is quick and easy from the BMO Account Activity page.  Just be sure to get the Quicken formatted export as the other formats don't seem to work with YNAB for some reason, unless it's just something on my end.  Oh well, here's hoping it doesn't take too long for them to get this resolved.

    Reply Like 3
    • Hi Steve ! Regardless of the size of the institution, our Direct Import works to resolve these issues—big and small! So no worries there. 😉 Hopefully they'll have an update before the new year.

      Thanks for sharing your tip on File Based Import! For anyone needing more help with that, here are the instructions. Drag & drop makes it easy!

      Reply Like
      • Steve
      • sjb
      • 1 mth ago
      • Reported - view

      Nicole at YNAB thanks for the update. Glad to hear that!

      Reply Like
  • For what it's worth, a different application I use that integrates with my BMO accounts is also having import problems. Given that it took BMO several weeks to support Android 9 after it was released I wouldn't hold my breath on this one, they seem to be really awful at this stuff.

    Reply Like 1
    • Aaron Hope you let us know if your other account gets their integration fixed.  Just out of curiosity it would perhaps give us hope ours will be fixed.

      Reply Like
      • Aaron
      • Cyan_Cartridge.2
      • 2 wk ago
      • Reported - view

      Cornflower Blue Filly (35a9d699c640) Sadly, the other application has not fixed their BMO linkage either (perhaps they use the same vendor?). I've cancelled my YNAB at this point.

      Reply Like
    • Hi Aaron !

      Sadly, we use three different Direct Import partners, and they're all having trouble with BMO. We're keeping our fingers crossed for a fix in the near future. If you want to give YNAB another try in the future, please don't hesitate to let us know!

      Reply Like
  • Hello, I am experiencing the same issue.

    Reply Like
    • Spring Green Pony Sorry for the trouble! Our Direct Import partner is currently working on updating their connection with BMO to support their platform changes. This could take a while, but they are working on it!

      Reply Like 1
    • Faness Thank you for the update 🙂

      Reply Like
      • Tan Deer
      • Tan_Deer.3
      • 4 wk ago
      • 1
      • Reported - view

      Faness  

      Ask them to reach out to the gang over at Personal Capital. Their site has continued to update with data from my BMO accounts.

      Reply Like 1
    • Tan Deer Thank you for sharing! Unfortunately, it looks like Personal Capital may have a direct connection to BMO, meaning they're on friendlier terms with that bank than our Direct Import partner. Hopefully, they'll be able to rebuild the connection soon!

      Reply Like
  • I also am highly disappointed in the ability to log in to TWO accounts. I is taking forever for any action. Is anyone aware of good alternatives to YNAB?  We have enjoyed using the product for years but now these matters ongoing problems and inability on there part to resolve them are causing us to start looking at the competition.. 

    Reply Like
  • Yes, I have also had no direct import since the end of November for my BMO Harris checking and savings account. I emailed support this morning for the second time this month. I have seen nothing on the status page about it. I don't use my credit cards, so all of my purchases and bill pays are through BMO. 

    I really love YNAB when it works. I don't want to leave over this, but I don't have the time for manual inputs :(

    Reply Like 1
      • Blue Colt
      • Blue_Colt.4
      • 3 wk ago
      • Reported - view

      Cornflower Blue Welder I'm with you! Very frustrating. 

      Reply Like
  • We truly apologize for the inconvenience this has caused! All three of our Direct Import partners are having trouble connecting to BMO due to their recent platform changes. They're all working on repairing the connection, but they've let us know they can't guarantee an ETA for completion. We're keeping our fingers crossed that it's sooner rather than later.

    Reply Like
  • Still waiting... YNAB- please continue to put a push on BMO. Although you cannot direct mend this issue, you are our voice. Please be pro active in making them accountable to resolve this issue affecting many of us. Sure, BMO may not be as large as Chase or some other banks... but its a large player in the Chicago area. 

    I understand YNAB is a wonderful program, but I do pay for the convenience direct imports. If I cannot get direct import, it becomes more tempting to use a less sophisticated program that costs nothing (Every dollar). Because with YNAB, direct import or not, the cost is the same. 

    Thank you for any efforts done thus far...

    Reply Like 1
    • Cornflower Blue Welder We completely understand and we aren't letting up! All three of our Direct Import partners are having trouble with BMO after the updates they made to their online portal, but we're hoping to hear from any of them with progress. We last checked in right before the new year, and check-in weekly for updates. We're waiting for anything to go off of and we'll make updates from there! :)

      Reply Like 1
      • Tan Deer
      • Tan_Deer.3
      • 13 days ago
      • Reported - view

      Faness 

      I fail to see how this problem is so persistent. From day one my YNAB app has shown 0/3 accounts importing from BMO. That indicates the process successfully accessed BMO as it reflects accurately the number of accounts. This seems like the common problem of finger pointing that results in no one addressing the issue. We are YNAB customers, not paying some third party.  YNAB made the poor decision of outsourcing features. YNAB is responsible for fixing the issue.

      Reply Like
    • Tan Deer I'm sorry for the trouble, I don't mean to point any fingers here. We understand that direct import is a feature we off, however, there's currently nothing we can do to fix the connection with BMO as they're currently making updates to their online platform. Once those updates have been completed (our Direct Import partner confirmed that's scheduled for January 21st), then they can work on repairing the connection. We truly apologize for the inconvenience, but we're hoping to have that connection back up and running as soon as possible!

      Reply Like
  • Folks,  This is truly a BMO Harris fault.

    Ugh!  We are going to have to wait a while longer, it seems.  I received an email from BMO Harris today announcing they are moving to a new "Digital Banking" infrastructure.  Today is the 8th of January, and they are planning on shutting down their E-Bill service starting on 11th of January and it will be down until the 21st of January.    Only 3 days notice of this.  It's maddening.

    They will be shutting down web and mobile app access on 18th of January until the 21st of January.

    They will be shutting down secure messaging on 16th of January until the 21st of January.

    This is the worst "Upgrade" of services I've ever known, for a bank.  I am especially upset about only 3 days notice because I depend on the E-Bill service.  Then, that's not all.  You have to re-set up all your E-bill services, any quicken/quickbooks services and any of the auto transfers between banks you may have established.  Lord knows what happens if you have direct deposit.  They didn't mention that.

    Here's a link they had in the email: 

    https://www.bmoharris.com/main/personal/banking/digitalbankinghelp/

    Reply Like
    • Cornflower Blue Filly (35a9d699c640) I'm so sorry for the inconvenience you're running into with BMO - I can only imagine how frustrating this is for you. I do appreciate you passing this information along! I'll make sure our Direct Import partner is aware of their planned updates. However, if they plan on making changes through January 21st, our Direct Import partner will most likely need time after that date to adjust to any changes. I can't say for certain, but these changes on top of their recent changes may make this an even longer standing issue.

      Hopefully, these details will help prepare our Direct Import partner so they're able to fix the connection quickly once BMO is done making changes. Again, my apologies for the trouble!

      Reply Like
  • Wondering if there is any news here?  BMO’s new banking app went live this morning, after their entire online banking system was down over the weekend while they migrated to the new system.

    I’ve used the new app and logged in just fine.  I then re-set up the connection to BMO in YNAB to see if automatic import would work.  Nada.

    any news from your direct import partners?

    Reply Like
    • Not just yet, Lavender Device !

      Our Direct Import partner did let us know they expect an update after today (1/21), since BMO was scheduled to finish their platform changes. However, it may take a while for our Direct Import partner to get things upgraded now that BMO has finished things on their end. :)

      Reply Like
Like1 Follow
  • 1 Likes
  • 4 hrs agoLast active
  • 45Replies
  • 473Views
  • 15 Following