Discover Bank connection issues return

A month or so ago there were intermittent problems connecting to Discover (https://status.youneedabudget.com/pages/incident/570bf4ac3f22d07560000b1e/5d1935a8acc17624cd7967f6). Now, it seems that the connection is just down all together. For a couple of days I've been getting a message that my credentials are not recognized even though I can log in to Discover directly without trouble. I don't see anything new on the Status page about this though. Any updates? Thanks.

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  • Hi Salmon Transistor !

    I'm seeing that credentials error on our end, as well. This, of course, may not necessarily be the case, but it does mean we have to check a few things and gather a bit more information to make sure we leave no stone unturned!

    Here are some things you can try that typically help resolve this issue:

    — Check to make sure the web address you use to log into your online banking account matches the URL you see in YNAB.

    — If you’re using a password manager, try typing your login credentials in manually.

    — If your password is longer than 32 characters, try shortening it.

    — Log into your financial institution's online banking account—clearing out any notification you may have from them—then immediately try reconnecting the account in YNAB.

    — Make sure your password doesn't contain any of these characters: 

    • Pipe: |
    • Tilde: ~
    • Less Than: <
    • More Than: >
    • Ampersand: &

    If so, (and I know this sounds silly, but...) in order to set up the connection, you would need to change your password to one that does not have either of those characters because our system isn't able to handle passwords that contain these characters. (This applies to all accounts at all institutions.) Of course, that decision is completely up to you.

    If you’ve tried all that and you're still getting a message about your credentials being invalid, please let me know and we'll go from there! :)

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  • Hi Faness  , no disallowed characters and under the limit for my password. Clicking the link for the web address in YNAB takes me to the same page I use to access my bank directly and I can log in by typing my password without problems (no notifications, etc).

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    • Hi Salmon Transistor ! Thanks for giving those steps a try. We appreciate it! I've sent you an email, so we can have the import partner dig in. 🙂

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  • I can confirm that the connection error has been fixed on my end.

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