America First CU Not Syncing - New Website

About a week ago I noticed my AFCU account wasn’t syncing. Logged in via phone and couldn’t see anything unique. Logged in on a desktop browser and noticed the Online banking platform seems to be “upgraded”. 

Was assuming this was the reason the connection was broken and was waiting for it resolve. But wanted to see if there is an estimated timeline for the connections to be re-established. Or am I doing something wrong? Any info would be greatly appreciated Veronica at YNAB

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  • I was literally just signing in to post/contact about this. Same issue here. 

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  • having the same problem. I can log into my online banking but when i put the same info in on YNAB it doesn't work.

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  • I have the same problem.  The online upgrade seemed like an interface style upgrade only so I'm surprised it is causing connection problems for YNAB.

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  • Same here

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  • Same here...problem has been ongoing for hours it needs to be fixed I have bills to pay!

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  • Hi all, 

    Thanks for reaching out about this! We've learned that America First has made some recent changes to their site, and our import partner is working on this issue now. 🙂

    When a financial institution makes changes to their online banking platform, our import partner has to make some significant changes on their side to re-establish a connection and import transactions.

    The necessary changes are typically able to be made, but it depends on the complexity and will take some time to do so (unfortunately we don’t get an estimate on these). We’ll post updates on our Status Page as we hear back from our import partner, so please check in with us there!

    Here are the steps to keep your budget updated in the meantime:

    1. Enter transactions yourself—the mobile app is great for recording spending on-the-go (gas and groceries) and Scheduled Transactions are perfect for recurring expenses (rent and utility bills). Once you're able to link the account, imported transactions will match right up with the ones you entered. You’ll even have the chance to approve the matches—or manually match two transactions if the amounts differed.
    2. Import and categorize transactions by using File-Based Importing (in the web app). It’s a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.
    3. Click the Reconcile button in the web app and follow the steps to verify your accounts regularly. After all, correct balances are the foundation of your budget!

    Let me know if you have any questions!

    Cortney Jay tostringtheory Beige Sander Nate Cadet Blue Pony

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    • Nicole Thank you. I assumed this was exactly the case. Thank you for the update and link to the Status Page.

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    • Nicole I was trying to do the manual import for the many transactions that i did since last logging in. Do i have to unlink the accounts and then do the manual import? Will the unlink process cause any problems with relinking or deleting transactions at all? Thanks.  

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    • Hi Beige Sander !

      Sorry for the delayed response here! No, you don't have to unlink the account to do the manual import - the drag and drop option will still work. If you'd like to unlink the account, you can - it won't interfere with handling your transactions or later relinking once direct import becomes available again. 

      Please let me know if you have any other questions, or if the manual import gives you any trouble! :)

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  • Nicole / Faness :

    As of last night, I was able to use the mobile app, and when clicking on the More link for the sync error, the connection actually re-authenticated and DID download the metadata from the institution, and re-connected part of my account.  As of now, the connection has re-linked my Checking/Savings account, however, the link now shows no debt accounts from AFCU, so my Visa Credit, Line of Credit, and Auto Loan are all still unlinked.  Does this need to be raised as a separate issue, since connection is TECHNICALLY working now with AFCU? 

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    • I'm so glad to hear that you're re-connected, tostringtheory ! We haven't heard back on an official fix just yet, but this is a sign that things are moving in the right direction.

      Can you try removing and re-adding the connection, to see if those missing accounts pop up? Let me know how it goes! If they don't, we'll have the import partner look closer. 🙂

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    • Nicole - Just tried removing/re-adding as per your request, and now I can't reconnect.  Upon attempting to reconnect, I put in my account # and password, and then when I hit next, I'm presented with this vagueness:

       

      That field is a text box.  So I think they're looking for a security answer, but not displaying a question..  Anyways - I actually have all of my questions set to the same incorrect-answer (for security, can't phish/use my real information) so put in what I know is the answer to any of those questions.  I got an error message then stating that the connection failed.

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    • tostringtheory I really like your "purposefully wrong answers" approach and it's really helpful to know that the screen layout isn't the only issue there. I took a look and the few users that have managed to reconnect are also seeing missing debt accounts. I can't say for certain, but the new platform may be separating the different account types. Our import partner is looking into this and we're keeping a close eye on things. Hopefully, we'll see more improvements here soon!

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  • Authentication still not working for me on the website or mobile app.

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    • Hi Custodian ! We're continuing to work on restoring the America First Credit Union connection with our import partner after their recent updates. You can keep an eye on the latest with our status page!

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  • A datapoint for other AFCU users.  It appears that automated downloading of transactions is very broken not just for YNAB but for all the other aggregators.  I use Banktivity on the Mac and it's been broken there for about a month, not just their Direct Access product but also the OFX download from inside the app.  I've talked to AFCU and they are pointing the finger at the aggregators, I've talked to Banktivity and they seem to want to blame the bank.  Like an earlier poster I sometimes see a subset of my accounts (my credit card and home loan only), but never my checking or savings.

    2-3 months ago an upgrade to their online banking platform went south in a bad way.  Their web-based access to accounts was unavailable for a couple of days.  When they attempted that upgrade again is when the transaction downloads stopped working.

    This is *terrifically* frustrating and makes me think about changing banks, even though I've been a mostly happy AFCU customer for 10+ years.

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    • C. R. Oldham Thanks for the additional background! We'll continue to keep an eye on things. It looks like our import partner has narrowed down the cause, and they're working on a fix. 

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  • So this morning linking to my AFCU accounts started working.  However, I don't see any of my 'liability' accounts (mortgage, credit card), only my checking and savings.  Is there a flag somewhere I need to flip?

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    • I'm glad to hear that, C. R. Oldham ! We haven't heard back on an official fix just yet, but seeing some movement. You aren't the only one missing accounts, and it looks like there is still more work to be done. We've let the import partner know!

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    • Nicole Have they by chance given any kind of timeline? I know that can be risky because if they don't meet it then you have backlash, but would be great to know if it's days / weeks / month kind of issue still.

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    • Cortney Jay You're exactly right. We don't have a timeline to offer since there are many factors at play, and it varies on how complex the issue is. Things are looking up, now that the connection has been restored! You can find the latest news on the status page. We'll keep at it!

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  • Noticed that this morning that my AFCU accounts were able to connect but it isn't showing any transactions come through. I've been entering them manually ever since it went down. Do we know if those transactions will eventually come through and match or should I plan on them starting up from the new connection date?

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    • McKay Mattingly We haven't heard that this issue has been resolved yet, and the connection is still being worked on. It looks like transactions imported for some of your accounts earlier today! How is that looking on your end? Once the connection is restored, the missing transactions should import.

      I see three America First Credit Union connections on your account. Do you use three different sets of credentials? We recommend connecting with the primary account credentials, for the smoothest experience—and that could be the culprit there.

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    • Nicole I was actually able to get it all figured out. I had to delink some accounts through the AFCU website and once I did that all of the transactions came through. It looks like everything is working exactly how it was for me now. And yeah I need to go get rid of the accounts I’m not using 😂

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    • McKay Mattingly We're happy to hear you were able to get things back up and running! Our import partner is still working on stabilizing that connection, so it could be a little rocky for now, but fingers crossed it stays connected! :)

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  • America First had started syncing again, and then just suddenly stopped again last week. This is extremely frustrating. Regardless of who's to blame for the mixup, YNAB is taking a lot more work to manage than it should now and I have a brick of an app in my browser. Argh.

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      • Sanzen
      • Violet_Projector.6
      • 4 wk ago
      • 1
      • Reported - view

      Deekow same here. Mine connected fine a week or two ago and now nothing. Is downtime like this normal? I'm new to the app and like it but I'm becoming skeptical.

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    • Hi Deekow ! I’m happy to help. Our import partner has made the necessary repairs to the AFCU connection after their recent platform changes, and things are looking up!  If you're still having trouble, we can definitely look closer.

      On your account, I see multiple America First Credit Union connections. Do you use three separate sets of credentials? First, let's have you try removing and re-adding the connections to make sure we're using the new shiny one! You'll need one connection per set of account credentials. Let me know how it goes!

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    • Deekow Sanzen Oh! I wanted to mention. Today (Monday) is a bank holiday, so it is possible they aren't processing transactions from the weekend.

      Both of your connections are successful,  so I'm wondering if that's the culprit here. If you don't see new transactions tomorrow, can you please let me know? And we can dig in!

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      • Deekow
      • Spring_Green_Filly.6
      • 4 wk ago
      • 1
      • Reported - view

      Nicole This started last Wednesday. There are definitely many transactions that have posted to all three accounts since then. All three accounts are valid and have different functions. They WERE syncing just fine after the repairs, but then they started failing again. I've verified all three accounts are correct and reassociated them a few times. Nothing is helping.

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    • Thank you for clarifying, Deekow ! That's longer than I'd expect, so we'll gather a few details and have the import partner take another look. Keep an eye on your inbox!

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  • Nicole per your email, I've removed and reconnected all three accounts.

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    • Deekow Thanks for trying! When you have a moment, can you reply to my email with those examples? We'll continue there, and have the import partner look closer at your connection. 😄

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      • Deekow
      • Spring_Green_Filly.6
      • 4 wk ago
      • 1
      • Reported - view

      Nicole Sent, thanks.

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      • Deekow
      • Spring_Green_Filly.6
      • 3 wk ago
      • 1
      • Reported - view

       Nicole Just to be clear, nothing has changed, still no transactions syncing over. If I hover over the connection status, it does indicate that it synced successfully, but no transactions.

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    • Hi Deekow !

      I took a look and I see Michele reached out to you via email with next steps. Were you able to give those steps a try? If so, and you still aren't seeing transactions import, please respond to that email and we'll pick up there! :)

      Like 1
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