America First CU Not Syncing - New Website
About a week ago I noticed my AFCU account wasn’t syncing. Logged in via phone and couldn’t see anything unique. Logged in on a desktop browser and noticed the Online banking platform seems to be “upgraded”.
Was assuming this was the reason the connection was broken and was waiting for it resolve. But wanted to see if there is an estimated timeline for the connections to be re-established. Or am I doing something wrong? Any info would be greatly appreciated Veronica at YNAB
Thanks for reaching out about this! We've learned that America First has made some recent changes to their site, and our import partner is working on this issue now. 🙂
When a financial institution makes changes to their online banking platform, our import partner has to make some significant changes on their side to re-establish a connection and import transactions.
The necessary changes are typically able to be made, but it depends on the complexity and will take some time to do so (unfortunately we don’t get an estimate on these). We’ll post updates on our Status Page as we hear back from our import partner, so please check in with us there!
Here are the steps to keep your budget updated in the meantime:
- Enter transactions yourself—the mobile app is great for recording spending on-the-go (gas and groceries) and Scheduled Transactions are perfect for recurring expenses (rent and utility bills). Once you're able to link the account, imported transactions will match right up with the ones you entered. You’ll even have the chance to approve the matches—or manually match two transactions if the amounts differed.
- Import and categorize transactions by using File-Based Importing (in the web app). It’s a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.
- Click the Reconcile button in the web app and follow the steps to verify your accounts regularly. After all, correct balances are the foundation of your budget!
Let me know if you have any questions!
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Nicole / Faness :
As of last night, I was able to use the mobile app, and when clicking on the More link for the sync error, the connection actually re-authenticated and DID download the metadata from the institution, and re-connected part of my account. As of now, the connection has re-linked my Checking/Savings account, however, the link now shows no debt accounts from AFCU, so my Visa Credit, Line of Credit, and Auto Loan are all still unlinked. Does this need to be raised as a separate issue, since connection is TECHNICALLY working now with AFCU?Reply
A datapoint for other AFCU users. It appears that automated downloading of transactions is very broken not just for YNAB but for all the other aggregators. I use Banktivity on the Mac and it's been broken there for about a month, not just their Direct Access product but also the OFX download from inside the app. I've talked to AFCU and they are pointing the finger at the aggregators, I've talked to Banktivity and they seem to want to blame the bank. Like an earlier poster I sometimes see a subset of my accounts (my credit card and home loan only), but never my checking or savings.
2-3 months ago an upgrade to their online banking platform went south in a bad way. Their web-based access to accounts was unavailable for a couple of days. When they attempted that upgrade again is when the transaction downloads stopped working.
This is *terrifically* frustrating and makes me think about changing banks, even though I've been a mostly happy AFCU customer for 10+ years.Reply