America First CU Not Syncing - New Website

About a week ago I noticed my AFCU account wasn’t syncing. Logged in via phone and couldn’t see anything unique. Logged in on a desktop browser and noticed the Online banking platform seems to be “upgraded”. 

Was assuming this was the reason the connection was broken and was waiting for it resolve. But wanted to see if there is an estimated timeline for the connections to be re-established. Or am I doing something wrong? Any info would be greatly appreciated Veronica at YNAB

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  • I was literally just signing in to post/contact about this. Same issue here. 

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  • having the same problem. I can log into my online banking but when i put the same info in on YNAB it doesn't work.

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  • I have the same problem.  The online upgrade seemed like an interface style upgrade only so I'm surprised it is causing connection problems for YNAB.

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  • Same here

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  • Same here...problem has been ongoing for hours it needs to be fixed I have bills to pay!

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  • Hi all, 

    Thanks for reaching out about this! We've learned that America First has made some recent changes to their site, and our import partner is working on this issue now. 🙂

    When a financial institution makes changes to their online banking platform, our import partner has to make some significant changes on their side to re-establish a connection and import transactions.

    The necessary changes are typically able to be made, but it depends on the complexity and will take some time to do so (unfortunately we don’t get an estimate on these). We’ll post updates on our Status Page as we hear back from our import partner, so please check in with us there!

    Here are the steps to keep your budget updated in the meantime:

    1. Enter transactions yourself—the mobile app is great for recording spending on-the-go (gas and groceries) and Scheduled Transactions are perfect for recurring expenses (rent and utility bills). Once you're able to link the account, imported transactions will match right up with the ones you entered. You’ll even have the chance to approve the matches—or manually match two transactions if the amounts differed.
    2. Import and categorize transactions by using File-Based Importing (in the web app). It’s a super quick and easy alternative that allows you to drag and drop a file containing your transactions right into YNAB.
    3. Click the Reconcile button in the web app and follow the steps to verify your accounts regularly. After all, correct balances are the foundation of your budget!

    Let me know if you have any questions!

    Cortney Jay tostringtheory Beige Sander Nate Cadet Blue Pony

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    • Nicole Thank you. I assumed this was exactly the case. Thank you for the update and link to the Status Page.

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    • Nicole I was trying to do the manual import for the many transactions that i did since last logging in. Do i have to unlink the accounts and then do the manual import? Will the unlink process cause any problems with relinking or deleting transactions at all? Thanks.  

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    • Hi Beige Sander !

      Sorry for the delayed response here! No, you don't have to unlink the account to do the manual import - the drag and drop option will still work. If you'd like to unlink the account, you can - it won't interfere with handling your transactions or later relinking once direct import becomes available again. 

      Please let me know if you have any other questions, or if the manual import gives you any trouble! :)

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  • Nicole / Faness :

    As of last night, I was able to use the mobile app, and when clicking on the More link for the sync error, the connection actually re-authenticated and DID download the metadata from the institution, and re-connected part of my account.  As of now, the connection has re-linked my Checking/Savings account, however, the link now shows no debt accounts from AFCU, so my Visa Credit, Line of Credit, and Auto Loan are all still unlinked.  Does this need to be raised as a separate issue, since connection is TECHNICALLY working now with AFCU? 

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    • I'm so glad to hear that you're re-connected, tostringtheory ! We haven't heard back on an official fix just yet, but this is a sign that things are moving in the right direction.

      Can you try removing and re-adding the connection, to see if those missing accounts pop up? Let me know how it goes! If they don't, we'll have the import partner look closer. 🙂

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    • Nicole - Just tried removing/re-adding as per your request, and now I can't reconnect.  Upon attempting to reconnect, I put in my account # and password, and then when I hit next, I'm presented with this vagueness:

       

      That field is a text box.  So I think they're looking for a security answer, but not displaying a question..  Anyways - I actually have all of my questions set to the same incorrect-answer (for security, can't phish/use my real information) so put in what I know is the answer to any of those questions.  I got an error message then stating that the connection failed.

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    • tostringtheory I really like your "purposefully wrong answers" approach and it's really helpful to know that the screen layout isn't the only issue there. I took a look and the few users that have managed to reconnect are also seeing missing debt accounts. I can't say for certain, but the new platform may be separating the different account types. Our import partner is looking into this and we're keeping a close eye on things. Hopefully, we'll see more improvements here soon!

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  • Authentication still not working for me on the website or mobile app.

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    • Hi Custodian ! We're continuing to work on restoring the America First Credit Union connection with our import partner after their recent updates. You can keep an eye on the latest with our status page!

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  • A datapoint for other AFCU users.  It appears that automated downloading of transactions is very broken not just for YNAB but for all the other aggregators.  I use Banktivity on the Mac and it's been broken there for about a month, not just their Direct Access product but also the OFX download from inside the app.  I've talked to AFCU and they are pointing the finger at the aggregators, I've talked to Banktivity and they seem to want to blame the bank.  Like an earlier poster I sometimes see a subset of my accounts (my credit card and home loan only), but never my checking or savings.

    2-3 months ago an upgrade to their online banking platform went south in a bad way.  Their web-based access to accounts was unavailable for a couple of days.  When they attempted that upgrade again is when the transaction downloads stopped working.

    This is *terrifically* frustrating and makes me think about changing banks, even though I've been a mostly happy AFCU customer for 10+ years.

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    • C. R. Oldham Thanks for the additional background! We'll continue to keep an eye on things. It looks like our import partner has narrowed down the cause, and they're working on a fix. 

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