Royal Bank of Canada Connectivity

I have tried to setup automatic importing for RBC... but never works. It keeps asking for answers to security questions and although I provide the correct answers, I am unsuccessful in connecting my RBC account to YNAB.

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  • We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.
    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! 

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  • Hi Purple Wizard !

    It looks like you aren't the only YNABer who banks with RBC to be running into this error! I'm going to reach out from help@ynab.com to make sure we will get back to you when we hear anything from our Direct Import partner. 😊

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  • Can confirm - happening to me too!

    Direct Import was working fine with RBC as of about a week or so ago...and it was wonderful when it worked ;)

    Hope it can be brought back soon!

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    • Cyan Mage I've added you to the list and sent you a quick email with more details! :)

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  • Have the same problem with RBC. Worked fine for 2-3 weeks and for the last 5 days it will not connect at all. Without this feature working flawlessly, the app. is worthless for me, I´ll rather go back to the old YNAB

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    • Hi Hot Pink Mill !

      I took a look and I'm seeing a successful connection to RBC on your account, but no linked accounts. When you have a moment, let's get those accounts linked and see if that fixes the issue! :)

      Hover over the name of your account on the left hand side of your budget and click on the Edit icon that appears. In the box that pops up, select Link Account. Choose RBC from the list and then select the account you want to connect. (You'll need to repeat these steps for each account.)

      If that doesn't do the trick, let me know and we'll go from there!

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  • Brand new to this platform - RBC not linking for me either. It asks for security questions repeatedly and does not connect. When I go to log in to RBC directly, it shows as failed logins and prompts me to redo the security questions every time. Please help!

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  • I'm having this problem as well. I hope they get it solved ASAP!

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    • Orange Grizzly Pink Lion

      Sorry for the trouble! It looks like RBC made some changes to their Multi factor Authentication process, which has caused trouble with direct import. Our Direct Import partner is currently working on rebuilding this integration and we'll update our status page with any new developments!

      In the meantime, they let us know that disabling the MFA could fix the issue. However, we want your accounts to be as secure as possible, so they're working on a fix that allows direct import to work with MFA in place.

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  • Hi, I'm also having this problem. Could you please add me to the list. :) :)

    If I turn MFA off, get my account linked, and then turn it back on, will that then cause problems with keeping the account linked?

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    • Hi Susan W !

      Sorry for the trouble! Yes, re-enabling the MFA will cause the issue to reoccur. You can turn it off each time you want to import transactions, but we know that's a hassle. We're working on a fix! :)

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  • When you bank with RBC you have the option to use the security questions every time you sign in. If you unpick that box when you sign in from a desktop then you shouldn't have any more issues with importing :)

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  • Untick not unpick

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  • I'm having this problem as well; I've tried to unlink and re-link the accounts and it continuously gives the "Delayed" error message, won't even get me to the point of answering the security questions. It's been like this for about five days now. MFA is turned off on my RBC account.

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    • Hi E. J. Kim !

      Sorry for the trouble! Our Direct Import partner is having quite the trouble with RBC. That delayed issue should be temporary, and disappear in the next day or two, but the security questions issue may appear at that point. They're still working on a fix for this, but they've let us know it's proving more difficult than they expected.

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  • I haven't had any luck with or without MFA in my RBC account :(   Importing the csv file worked all right but other than my first initial setup my personal transactions have been few enough to just enter them manually so far. It sure would be nice not to have to keep checking that the balances are matching up though. I messaged the RBC about it but they just said it's up to the YNAB people to figure it out. :shrug:

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    • Susan W Sorry for the trouble! We haven't given up on this issue! Our Direct Import partner admitted this has proven more difficult than they expected, but we're still hoping to see this resolved soon!

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  • I am having same issue. Please let me know when this is resolved. Thanks

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    • Hi Kirill — So sorry that you're having trouble with that RBC connection! Our Direct Import partner is still looking into it. I'm going to reach out from help@ynab.com to make sure we can get back to you when we hear anything!

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  • I have the same problem. Hope it will be resolved soon...

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    • Khaki Cobra — We do too! Our Direct Import partner is actively working on it. Keep an eye on our status page for updates.

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  • I don't have MFA enabled on my RBC account and never have but this week my accounts stopped syncing. Really hope this is solved soon as YNAB is useless to me without it

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    • Hi Hot Pink Cornet ! I'm sorry to hear that. Have you looked into our File Based Importing option? While our Direct Import partner sorts things out, you can use it to keep your accounts up to date. Give it a try and let me know how it goes!

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  • I'm having the same issue. I am getting stalled on answering my security questions. Hope this works soon!

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    • Jack W mine is working fine now that they fixed the large issue. If you log into your online banking and untick the box that says ask the security questions every time you log in it should work fine.

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    • Jack W Our Direct Import partner is investigating the issue with those security questions. We're keeping tabs on it on our status page but some users are able to connect by turning off the security question feature in the meantime.

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  • Hello, new to YNAB and really hoping this RBC issue can be resolved.  I see on this thread it has been an issue for over a month...hate to say but this is certainly a deal breaker.  Any update you can provide will be helpful 

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      • Jannelle
      • jannelle_ynabsupport
      • 10 mths ago
      • Reported - view

      Forest Green Yeti I'm going to reach out from help@ynab.com so I can dig into your specific connection details!

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  • I'm also unable to link my RBC account.

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    • Hi Turquoise Clarinet !

      I just took a look and I'm not seeing an RBC account in your listed connections. When you have a moment, can you try re-adding that account? Even if the connection fails, having it listed will allow us to troubleshoot what's going on.

      Let us know once you've had the chance to re-add that account and we'll take another look! :)

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  • Also unable to link my account.  MFA disabled on my RBC account but YNAB continues to ask security RBC questions when trying to link the account.  Won't let me proceed, even when security questions are answered correctly.  Any idea when this will be fixed?

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    • Hi Silver Guitar !

      Sorry for the trouble! We've let our Direct Import partner know that disabling MFA still isn't resolving this issue. They're taking another look at things and let us know that they hope to have an update on this issue sometime this month.

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  • I am having the same issue. Linked my RBC account, turned off the ask a security question feature on my RBC account, but YNAB keeps asking for the security questions and fails to authenticate.

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    • Hi Orange General !

      At the moment, it looks like it’s waiting for you to answer your security questions again. If you haven’t added an account with this financial institution yet, let’s have you try answering those like this:

      1. Select the name of your budget in the upper left-hand corner.

      2. Choose Manage Connections.

      3. Select the failed connection with them and try again.

      Or if you’ve already added an account to your budget, you can simply click the “Import(!)" button at the top of your account register, and answer your authentication questions (if there are any to answer) from there.

      If it still won’t connect, can you let me know if anything is amiss with the authentication questions (i.e. a one-time passcode you don’t ever receive, or a question you don’t recognize)? Then I can let our Direct Import partner know! :)

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  • Hello, I can connect to my RBC account but unlike my Scotiabank account, my transactions never get updated. Is your Direct Import partner still having issues with RBC and do they have a timeline for when they hope to have this rectified? Thanks.

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    • Hi danwizuk !

      I took a look and I'm seeing a successful RBC connection. However, I took a look and the accounts were dated for today. Did you just create your newest budget? If so, you should see your Starting Balances import and new transactions should import in the next few days. :)

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      • danwizuk
      • danwizuk
      • 9 mths ago
      • 1
      • Reported - view

      Faness What you are seeing is the result of linking, unlinking, and then re-linking the accounts after it failed to update the transactions. Typically how long does it take to upload bank transactions? My Scotiabank account does it several times within the day but I am yet to see a successful Import of transactions for RBC.

      I will give it a few days and see what happens if you say so.

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      • danwizuk
      • danwizuk
      • 9 mths ago
      • 1
      • Reported - view

      Faness Guess what! Spoke too soon. Just received my first imported transaction from an RBC account. I think I can safely say at least from my end that the RBC accounts appear to be working fine again.

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    • danwizuk Yay! My finger crossing worked! ;)

      Usually, transactions should import within 8 hours of clearing your bank - but some banks take longer than others to clear transactions. Going forward, if you see transactions clear your account but don't import within the next day or so, please let us know! :)

      Like 1
  • This is consistently happening to me as well. 

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    • Hi Sea Green Viper !

      I took a look and I'm seeing a successful connection to RBC on your account, but no linked accounts. When you have a moment, let's get those accounts linked and see if that fixes the issue! :)

      Hover over the name of your account on the left hand side of your budget and click on the Edit icon that appears. In the box that pops up, select Link Account. Choose RBC from the list and then select the account you want to connect. (You'll need to repeat these steps for each account.)

      If that doesn't do the trick, let me know and we'll go from there!

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    • Faness yes it is working now! Thanks! 

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  • I’m brand new to YNAB and my RBC account won’t link.  

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    • Orange Sound Sorry for the trouble! Our Direct Import partner is still working on fully resolving this issue. Some users have been able to connect in the mean time, and we're hoping to see everyone back up and running in the near future! :)

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  • I have gone through nearly the entire trial period without being able to link my RBC account. Why would I sign up if this, along with other bank issues such as TD, have yet to be resolved.

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    • Cornflower Blue Disk I'm sorry you're running into this issue! Even without direct import, we believe YNAB is more than worth the cost of a subscription. We offer alternatives to direct import (File Based ImportingScheduled Transactions, entry in the mobile apps), we also offer a vast array of resources (free, online workshops, our Help Docs, the YNAB blog, the YNAB Podcast, Whiteboard Wednesdays and even the forum!) to help you best utilize YNAB.

      We understand if you disagree, and we'd hate to see you leave, but we can't make any promises when it comes to the state of direct import. We're continuously trying to improve this feature, but we don't want it to cause you more frustrations than you feel it's worth.

      Like
  • Add me to the list.  They appear in the list as needing my attention, but no matter how many times I enter my credentials and answer security questions, the link never works.

    Sometimes I get a question, sometimes just sent back to login, but never any further.  I just switched all my banking over to Royal too  :(

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    • scottdanpor1  You have been added! I sent you a quick email with a few more details. :)

      Like 1
  • Same here! Can't connect to RBC

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    • Turquoise Battery I took a look but I'm seeing a different error for your account.

      I'm seeing an error on your account that typically means there's an alert/message to acknowledge on your online banking account (outstanding paperless billing requests can even cause this error).

      Go ahead and log in to your financial institution and see if there are any actions you need to take. A lot of banks only show alerts on the web version of their online banking, so it’s generally best to check from a computer instead of a mobile device.

      Then, head back over to YNAB and try connecting again!

      If nothing was there but you still aren’t able to connect, let us know and we’ll have our Direct Import partner investigate.

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    • Faness 

      - After connecting with YNAB, I log into my bank account - it asks me my security question,

      - then shows me a screen saying "Was this you trying to log in?"  I click "yes it was me" .

      - RBC has me re-input the security answers for all the questions they have on file. 

      - I do all that, go back to YNAB to try again. Same loop happens again 

      I also checked for any other actions and can't find any.

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    • Turquoise Battery Exact same thing happening to me.

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      • Jannelle
      • jannelle_ynabsupport
      • 9 mths ago
      • Reported - view

      Turquoise Battery I'm going to reach out from help@ynab.com for more info!

      Like
  • Trying to add my RBC account but it keeps asking me the same security questions

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      • Jannelle
      • jannelle_ynabsupport
      • 9 mths ago
      • Reported - view

      Derek Chan It looks like Kait helped you out through help@ynab.com, and we'll let you know when we have any more information!

      Like
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