Unable to connect to American Express Account

For three days now, my YNAB has not been able to sync my American Express Account. I have followed all the troubleshooting, disconnected and reconnected, waiting 24 hours, etc. Nothing is fixing the problem. Any ideas?

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  • We're closing out Bank Importing threads in the forum to make sure these issues are better resolved.

    Replies in this thread have been turned off, but if you’re having trouble with your bank, please fill out this form and our Direct Import team will help you get things back up and running! :)

  • Hey  Steel Blue Boa , sorry it took us so long to get back to you! Many of us are on holiday vacation, so it's been somewhat slow going! 

    Have you already tried our troubleshooting steps? More specifically, have you tried to “remove” the connection (not the account!) and then re-connect? It's different than using the Disconnect button, you won't lose any data, and it seems to do the trick for most issues! If you want to see what that looks like,  here’s a video to walk you through it.

    If you’ve already tried this, or if you get to the end and you still can’t get connected, send an email to [email protected] ? Make sure to mention the name of your financial institution and the URL you use to log in to their website directly.

    Emailing in to our support team is the best way to resolve connection issues as we then get access to some connection data that's really helpful in troubleshooting these sort of issues for you! Let me know if you have any questions!

    Oh, by the way, I'm going to move this over to our Bank Importing channel so that you can be better helped there!

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