Upcoming Changes to Direct Import
Hello YNABers! :)
I hope this announcement finds you safe and healthy!
In the coming days, we’ll be making a few changes to Direct Import. This will impact bank connections for some YNABers, so we wanted to give a quick outline of what’s happening and what’s to be expected.
Quovo, our primary direct import partner, was acquired by an industry-leader, Plaid. Starting this week, some YNABers will see a notification in YNAB asking to update the bank connections. For the most part, this will be like the first time you linked your accounts, and you’ll see an in-app message with some extra (hopefully helpful!) prompts to walk you through it.
We’re hoping to give you some time to make this transition, so your existing connections will continue to import transactions until May 21st. After May 21st, transaction imports will be paused until you update. Once you receive the notification to update, other actions like adding a new connection, and editing an existing connection, will require you to update.
These changes won’t apply to all YNABers, but we wanted to make an announcement about it so you know this is expected and how to reach our support team for help. If you have any trouble with these changes, please fill out the Direct Import form and our team will help you get things on track!
So 6 months down the line since Plaid and still no Direct Import for EU subscribers! Direct Import was promoted as a benefit of moving to subscription well over a year ago and this is still not delivered. No discount has been offered nor any credible explanation of why @YNAB is still failing to deliver. You even rub salt in the wound by directing your customers to a 3rd party paid for service - which is however excellent, provided by @syncforynab a one man part time operation.
Where is Direct Import for the EU on the product roadmap? When will it be made available? Not interested in platitudes or vagueness as there are no regulatory or legitimate technical issues for non delivery.
Failing the above, just come clean that a commercial decision has been taken to downgrade the service to your non North American customer base.
I have some thoughts on the availability of direct import and would like to know more about it.
In his comment seven months ago, Todd mentioned that until now, you focused on making US/Canadian direct import better and that changes to EU banking regulations “may mean it‘s possible this will be a future part of the YNAB experience”. Please forgive me when the words “may”, “possible”, “will be”, and “future” don’t instill the greatest confidence in me. That sentence is the most noncommittal sentence I‘ve read in a while.
You “aren't sure of the future for international direct import” since you launched US/Canadian direct import. It’s been five years of “we still don't have a definitive answer” and “I can't offer you any updates at this time”. Your unwillingness to commit, to give clear answers or to give a timeframe is annoying. The fact that you’ve been doing it for five years comes off to me as condescending.
A single person, Scott Robertson (founder of Sync for YNAB), managed to get more progress in this area than your entire team has. I’m not making stuff up to be confrontational; it‘s merely a statement of fact.
I see four ways to resolve this situation.
- The first would be quick and simple, but would impact your finances a lot.
- The second is the obvious one.
- The third would be the most complicated on your side. But maybe you’re already doing that?
- The fourth is to just come clean.
Right now, you suggest international customers sign up with Sync for YNAB. That service is £43.09 (or $57) annually. I already pay you $75.59, combined it would be $132.59. I believe that’s a bit much.
The quickest solution would be to offer your international customers a discount of the price of a Sync for YNAB subscription. Sync for YNAB offers the feature you’ve been unable to offer for the last five years. Sync for YNAB charge £43.09 for the feature. Since you’re not able or willing to provide it, you could offer the corresponding discount instead. This would push your subscription price down to just $18.59 annually. If that sounds bad to you, keep in mind that this is exactly how you sound when you tell us fork over the same $57.
The obvious solution would be to offer direct import internationally. One of your current partners for direct import, Plaid, already offers some level of international support with some banks. I’m rather confused why you don’t at least offer international direct import with the banks supported by Plaid. You already implemented their API. What’s keeping you from using them in other countries?
Sync for YNAB also doesn’t connect to banks itself. Sync for YNAB uses TrueLayer to connect with banks. It might involve more work, but you could add TrueLayer to your pool of direct import providers. You already offer direct import through MX and Plaid, you could add a third provider. That would get the exact same banks supported as Sync for YNAB and make the additional subscription redundant. Why isn’t there an international direct import provider in YNAB?
A company (Sync for YNAB) offers a service that complements yours. You could buy the company and offer the service to your customers. Maybe that’s already on it’s way — Scott Robertsons Twitter bio (https://twitter.com/scottymeuk) suggests to me that he works at YNAB now. However, it also suggest to me that Sync for YNAB will continue to operate independently.
You have agreed that direct import is a key feature of YNAB. Assuming Scott Robertson is your employee and assuming Sync for YNAB stays independent: How do you justify that I should pay your employee for something that you consider a key feature in your service?
However, if YNAB actually bought Sync for YNAB, then why isn’t Sync for YNABs international direct import included in my YNAB subscription? Why do you expect me to pay you and your subsidiary individually?
Just tell us that international direct import is never going to happen. And that discounts won’t happen either. Who cares about foreigners anyway?
To recap my questions
- Are you willing to offer a $57 discount for Sync for YNAB customers?
- Why don’t you offer international direct import with Plaid?
- Why don’t you offer international direct import with TrueLayer or another API provider?
- If Scott Robertson is a YNAB employee or if Sync for YNAB your subsidiary, why do I have to pay twice?
Your international customers have been waiting for an answer for five years. To let us wait even longer is insulting.