Unable to select correct account in a transaction

When entering numerous transactions I will get to a point where I cannot select the correct account to pay for the transaction.

The pull down menu will appear but even though i highlight the account i need it will not apply it, and sometimes it will highlight two accounts and not allow me to select the one i need. 

When it gets to this point I am unable to leave the menu and have to log out.

Thanks,

Doug 

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  • Hey Doug Kesler ! I'm so glad that you reached out. That sounds like a pain! The Payee dropdown appears, but you're unable to select it with the mouse? 

    Can you try opening up a private browser window, like Incognito in Chrome or another browser? Do you still see the issue? If so, you'll want to clear your browser cookies and cache. If that doesn't do the trick, please submit a Bug Report and our bug squashing team would be happy to look closer!

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    • Nicole I've had this happen too, on Chrome on a Mac. Reloading the YNAB page fixes it - so must be down to some scripts failing that the YNAB page runs when it's been running for a long time. (Think mine did it after I've had the web page open a few days).

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  • Do you mean "category" rather than "account"? You click the account in the area on the left before even starting to enter a transaction.

    Or are you possibly talking about the mobile app?

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  • 9 mths agoLast active
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