I have had a lot of issues since Simple closed and BBVA took over our account.  I recently switched from manual to automatic transactions.  My account automatically created many transactions that I linked with those I had entered manually, but, YNAB has not pulled in new transactions since 5/28.  I have definitely spent money since that time, but, it just won't pull them in.  They have gone through in my account, but... nothing on the YNAB side.  I tried unlinking and re-linking my account, but, it didn't make any difference.  What can I do??

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  • Hey Lissie - this does sound like something we'll need to look further into together! Since we can't troubleshoot direct import issues in the Forum, I've reached out to you via email so we can get to work on this.

    For anyone else who comes across this thread, if you’re having trouble with your bank, please fill out this form. Our Direct Import team will help get things working smoothly again!

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