Running Balance Disappears

Is anyone else having a problem with their running balance disappearing?  Each time I log into YNAB I have to re-enable the running balance view on all of my accounts.

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  • Hello, Jarrett! Sorry for the trouble. Are you using the third-party Toolkit for YNAB extension or any extensions that might be blocking cookies? Or, do you have this option (this is Chrome, but there are similar settings in most browsers) selected?

     Please let me know, and if it's not any of these, we'll figure it out.

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  • Matthew, I do not have the toolkit or any extensions installed.  I do have the clear cookies option enabled.  Is that what's causing the issue?

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    • Hi jarrett !

      That is most likely the culprit! Since your cookies are being cleared each time you quit Chrome, the browser doesn't remember you selected to enable the Running Balance (it defaults to off). Can you try turning off the option to clear cookies when you quit Chrome? That should fix the issue you're seeing. :)

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