Support for YNAB 4 will end October 2019

If you're using the new, web-based version of YNAB, this message does not apply to you.

 

We released YNAB 4 seven years ago, and we’ve loved hearing all of your success stories over the years. YNAB 4 was a great product, and it’s been an honor to be able to support it far longer than we anticipated. However, Apple recently announced its newest Operating System, called Catalina, will not support 32-bit apps.

YNAB 4 is most definitely a 32-bit app, meaning if you upgrade your Mac to Catalina, YNAB 4 will not open. 

Because our support team uses primarily Macs, the Catalina upgrade means they will no longer be equipped to open, access, or troubleshoot for YNAB 4, even if you are using a device other than a Mac. This news forced us to make some hard decisions. 

As of October 31, 2019, we will no longer be able to support YNAB 4. 

Don’t worry, your budget data is safe and there are several ways you can access or use it moving forward. Head to the blog for more details and please do reach out to us if you have further questions. 

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  • Turquoise Cheetah said:
    it won't work with Catalina.  So this means I can't update my operating system until I can find a suitable YNAB4 replacement

     Mojave has security updates for another two years. I suspect Crossover/WINE will get the issue fixed by then.

    Reviews about Catalina seem to be less than excited, anyway.

    Like 1
  • Annieland said:
    My 15 yr old son on the other hand, already has half the macs in the house upgrading as we speak.

     Sounds like my son (he's 17).

    Thanks for the Banktivity suggestion.  It was one I tried for a while between the time I gave up on nYNAB and then went back to YNAB4 because I couldn't find anything better.  I recall not liking the budgeting system much.  It does have envelopes, but I recall having to click through multiple screens to make simple changes of moving funds from one category to another, whereas in YNAB it is intuitively simple.  I suppose I can get used to extra clicks if I have to -- funny how spoiled I am after all these years of having something that just works.

    Like 2
      • Annieland
      • YNABbing every day since 2009!
      • Annieland
      • 4 mths ago
      • 1
      • Reported - view

      Turquoise Cheetah Yeah, everytime I tried to create a trial budget with it I was like, "Oh man, screw this" and I'd immediately delete it.  I'm too accustomed to YNAB and am pretty captive at this point.  But after Quicken for Mac became abandonware sometime in 2006 by 2010 I had to find a new solution and settled on Banktivity (then iBank).  It's great for tracking investments, cost basis, reports, tax stuff and all that, so that's what I mainly use it for and only categorize transactions selectively.  It's nice being able to log into brokerage sites or even Personal Capital for a cute little snapshot, but I'm just not satisfied unless I have all my hard data localized.  

      Like 1
  • Really disappointed.  Moving to SaaS might suit you because it makes development easier, but it's a fundamental change to the customer relationship, in which we did not get a say. 

    Using your software to capture and manage my financial data on my machine - fine.  Handing you the management and security of my financial data - not fine, and not something I would ever do.

    I'm a data management specialist, I have no idea how good and secure your data centre is, I'm sure you've done your best, but I will put money on there being risks that you are not aware of, because you're software developers, not data experts.  This is software which *should* run locally - because it gathers sensitive personal data - unless there's an exceptional reason to put it online.  There is no way I will be using an online service for my financial data, and imo neither should anyone else. 

    Like 1
  • Caroza said:
    This is software which *should* run locally - because it gathers sensitive personal data - unless there's an exceptional reason to put it online.

    FWIW, that "exceptional reason" is to allow access from beyond a single computer. The "market" was highly in favor of being able to access their budget from their work computers (without admin rights).

    Yes, I'm aware there are other solutions (and used them on the prior, non-cloud version to access securely from anywhere), but YNAB made their choice to exclude users such as yourself that feel strongly about this subject. There are far more potential users who don't care. 

    Like 1
  • I won't be upgrading as I don't like subscription software.  I have Parallels and installed Mojave in a VM.  I installed YNAB and will run it there.

    Like 3
      • Coral Crab
      • Coral_Crab.8
      • 2 mths ago
      • Reported - view

      Tan Moose Yeah, one time purchase of parallels at $109.96(aud) v $123.76 (aud) PER YEAR (with on online banking import). Kinda makes sense.

      Like
  • So since classic.youneedabudget.com is gone without warning, I'm assuming that the YNAB 4 install file and key lookup will still be available via support, like the YNAB Classic Android app is? I'm pretty sure Catalina didn't break the ability to email someone an executable.

    Like 2
      • jenmas
      • jenmas
      • 3 mths ago
      • Reported - view

      WordTenor Oh no! I reference those training materials all the time when helping some friends.

      Like
      • WordTenor
      • I'm the oldest and the wittiest.
      • WordTenor
      • 3 mths ago
      • Reported - view

      jenmas Yeah, me too. The "Three Steps" and the "Top ten questions" videos run actual circles around any of the new shiny support videos as far as explaining the main concepts of how to budget.

      Like
      • nolesrule
      • YNAB4 Evangelist
      • nolesrule
      • 3 mths ago
      • Reported - view

      WordTenor making it disappear like that is a completely **** move. Fill in your choice of 4 letter word.

      Like
      • WordTenor
      • I'm the oldest and the wittiest.
      • WordTenor
      • 3 mths ago
      • 2
      • Reported - view

      nolesrule It really is. In 2015 I really stood up to all the people who were saying YNAB didn’t care about their customers, had lost sight of the method and had been taken over by sheer corporate greed. I regret that stance a lot now because every chance they’ve had, they’ve proven me wrong. 

      Like 2
      • nolesrule
      • YNAB4 Evangelist
      • nolesrule
      • 3 mths ago
      • 2
      • Reported - view

      WordTenor Yeah, I know we sparred quite a bit, but I don't hold it against you. Some of us are just more cynical. 

      And I just realized "YNAB" is a 4-letter "word". 🤣

      Like 2
      • dakinemaui
      • dakinemaui
      • 3 mths ago
      • 3
      • Reported - view

      WordTenor 

      https://web.archive.org/web/20191101020058/https://classic.youneedabudget.com/

      Windows download worked. Classic Rule 4 description is safe and sound.

      Like 3
      • Habanero Salsa
      • Second generation user
      • Aquamarine_Pony.8
      • 3 mths ago
      • 1
      • Reported - view

      nolesrule Someone far more cynical than you told me from the very beginning that the new YNAB was a money grab. It costs about 8 times as much, and counting, what YNAB4 cost and doesn't meet my needs as well. I think he was right.

      Like 1
      • nolesrule
      • YNAB4 Evangelist
      • nolesrule
      • 3 mths ago
      • Reported - view

      dakinemaui Huh. Didn't know you could do file downloads from there. I figured they would put a limit on archived file sizes.

      Like
    • Hi WordTenor !

      Yes, if someone needs to re-download YNAB 4, they can reach out to support for assistance! :)

      Like
  • Hi,  I would really like to connect with someone who can sit down with me and work through YNAB in person.  I am presently in New Plymouth, New Zealand.  I return to my home in Marysville, Victoria early January.   Thanks!

    Like
    • Hi Cyan Memory ! If you'd like to connect with local YNABers, you might try posting in the Tips & Tricks section. So more community members see your post!

      It looks like you're using the current version of YNAB? You can always send our Support Team a message from the app as well. That's what we're here for! In the web app, click the question mark near the bottom right of your budget, select Send a Message, to email or live chat, if a member of our Support team is available.

      I'd recommend checking out our brand new Getting Started with YNAB Video Course too!

      Like
  • Thanks everyone--I wanted to list the link someone on the ynab forum posted :

    https://web.archive.org/web/20191101020058/https://classic.youneedabudget.com/

    Going to make a go of YNAB4 until it will no longer run for me--I was another one who mistakenly believed the new version would remain the introductory price point of $45 for all V4 subscribers whenever I wanted to return to budgeting and there would be a desktop version.  It is still too steep for my budget while I am trying to climb out of debt.  

    Like 1
  • Veronica said:
    We have a dedicated User Accounts support team

     If you have dedicated support teams, why was no one able or willing to make the desktop app that was promised in 2015?  That is all I wanted.  I paid for the subscription for 2 years waiting for the desktop app to come, until I finally realized it was never coming.  I don't understand why the company keeps growing and expanding, while basically abandoning longtime customers who would probably be pretty easy to keep with just a little effort on your part.  It would have taken so little to keep me onboard, but the lack of honesty and appearance of greed is really off-putting . I cannot understand how companies, upon becoming successful, stop caring about the people who helped get them there.  I have seen other small businesses make the same mistake.  Your oldest customers should be considered a valuable asset.

    Like
  • Annieland said:
    run it in a Windows emulator.

     I wonder if Crossover would work?  Is that what you mean by windows emulator?  I have not used Crossover for many years so I have no idea how far it's come, just that it's still around and still being updated. 

    I once tried having Windows installed through Bootcamp (or whatever it's called) but found the hassle wasn't worth it.  Not only do you have to own/purchase Windows, but you also have to switch over to a partitioned drive to use it, so it actually makes the MacOS temporarily unavailable.   I got tired of having to use just one system or the other. 

    Like
      • jenmas
      • jenmas
      • 1 mth ago
      • 1
      • Reported - view

      Turquoise Cheetah if your issue is that YNAB4 is 32 bit and Catalina requires 64 bit, you can install this script: https://gitlab.com/bradleymiller/Y64

      Like 1
    • jenmas  omg, thanks!  Has anyone else here tried this yet?

      Like
      • jenmas
      • jenmas
      • 1 mth ago
      • 1
      • Reported - view

      Turquoise Cheetah if you poke around a bit with your search terms, you will find mentions of this script in other posts on the forum. I'm not a Mac user so I haven't used it myself.

      Like 1
      • dakinemaui
      • dakinemaui
      • 1 mth ago
      • 1
      • Reported - view

      Turquoise Cheetah yes, numerous people have done. All successful.

      Like 1
      • JoeDid
      • Remember: It is To Laugh
      • Purple_rain
      • 1 mth ago
      • 1
      • Reported - view

      Turquoise Cheetah Yep. I was one of the first adopters of this, and it works a charm.

      Like 1
      • Tan Moose
      • Tan_Moose.7
      • 1 mth ago
      • 1
      • Reported - view

      Turquoise Cheetah I ran the script and then upgraded to Catalina.  YNAB 4 is working perfectly at 64 bit!  Thanks again to jenmas .   

      Like 1
      • Coral Crab
      • Coral_Crab.8
      • 1 mth ago
      • 1
      • Reported - view

      Tan Moose jenmas Works for me. Bloody brilliant. Thanks for the post.

      Like 1
    • jenmas  it worked!  I still can't believe it.  I'm now running Catalina and YNAB4 works fine... amazing!  Thanks so much for sharing!

      Like
  • Turquoise Cheetah said:
    I don't understand why the company keeps growing and expanding, while basically abandoning longtime customers

    Always more fish in the sea. Plus, some old fish like the new bait. It is still the best product that is currently available. Only time will tell if they stay that way.

    Like 1
      • Fulltime
      • Khaki_Device.3
      • 1 mth ago
      • Reported - view

      dakinemaui In the world of SaaS there is always someone who will come along that is better.  It's just a matter of time before another player undercuts YNABs price for the same or better functionality.  You retain your customers by providing them exceptional experiences and driving the outcomes they are looking for.  I'm sticking with YNAB4 because it does both to me.  I was once loyal to YNAB, but nYNAB and they way YNAB is run as a whole does not deliver outcomes or experience.  Great way to not only lose customers but to also have a slower growth rate because you don't get as many referrals.  Referrals and retention are the lifeblood of SaaS (and upsell, but YNAB doesn't have that).

      Like
  • Not quite the right topic, but as it relates to 'Classic' things - has the original forum (forum.youneedabudget.com) been closed as well now? Admittedly I haven't been on either forum that much in the last few months... but seems a shame if all the info within has flashed into the ether too?

    I recognise nolesrule and WordTenor from the old place - anyone know The Craic?

    Like
    • Hi BritishMuseum !

      The original forum has been closed down (the website you listed now redirects to the main YNAB website). I don't know The Craic, but the users on the original forum banded together to save a copy of the posts there. WordTenor and/or nolesrule may be able to help you find who you're looking for. :)

      Like
  • I was one of the serious holdouts when nYNAB was released. I started using YNAB4 in 2014 and really embraced the rules and principles as if they were my own children.

    When nYNAB was released and it was announced that support was ending for YNAB4 I joined in with the crowd of haters because of the new rules and many features I loved gone (for good after Jesse dropped the hammer). I was so distraught that, as a sr devl, I started writing my own version of YNAB and after spending months of work on it, finally conceded to the fact that I just couldn't get it right and then got annoyed that I couldn't get the iOS app to integrate properly without investing money into the hosting side of the software and finally abandoned ship. 

    Enter 2017.. I finally decided to give it an honest try. I migrated everything to nYNAB (at the time) and decided to spend time on getting to know it better. I suppose the selling point for me at the time was the whole management of credit cards.. in the past I had none and always PIF... 2017 wasn't the case as I went deeply into debt and YNAB/Goals/Classes/Support really helped me out of a bind... I'm now a convert.. I love everything about "YNAB".. The gaps I perceived as problematic were not that big of a deal and found better ways of managing my money.. I wouldn't dream of going back to the old method/software. 

    I hope holdouts give it a honest shot.. 

    Like 4
      • Fulltime
      • Khaki_Device.3
      • 1 mth ago
      • Reported - view

      GSDdad Thanks for the post.  I'm ready to give nYNAB a try, but only at the $45/year price I would have had except for some weird data retention glitch.  I have my original PO.  I've used my same email.  Yet somehow the me that bought YNAB 4 all those years ago isn't considered the same me that is trying to get nYNAB now. 

       

      I think that is the point a lot of us have been trying to make.  This board could be filled with stories like yours.  Of how nYNAB was nowhere near a viable product when it was launched.  We are LONG time advocates of YNAB recommending it to countless friends.  But the pricing has left us behind.  So behind I will stay now that I can use YNAB4 on a 64bit MacOS.  I could be a success story similar to yours, but YNAB, through an odd customer service policy, has made that impossible.  But kudos to you for giving it a go and best of luck (and hopefully you got the $45 price point)!

      Like
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