CC balance appearing as positive, not debt?!?
So here's a bizarre one. I contacted YNAB Help to deal with some messes I made in setting my budget up (I've just survived month one), including cleaning up an aborted non-budget in the last few days of October while I was learning the ropes. Great. But somehow in the midst of all that--God knows what I did--my Chase credit card account started appearing as an income account! So... it's showing the balance I *owe* as if it were a *positive* bank account balance. WHAT?!
I've tried contacting YNAB Help to follow up and figure out what on earth went wrong, but they have not written me back in 36 hours. Not sure if that's a normal turnaround time of I'm just being such a pain that they are done with me. 😟
I've had to make a separate budget in Word so I can account for everything right now, since YNAB is showing me as having thousands to budget when, in actuality, I have already budgeted the dollars I know I actually have to zero! So...
(A) How do I get this credit card account to show up as a credit card account again, without losing or deleting everything? (FWIW: I pay off in full every month, and in a couple of weeks will not longer be riding the float!; I budget everything and then just spend via the cc for points).
(B) Is YNAB Help ignoring me because I am a dummy, or are they backed up this time of year?
Thanks, fabulous people.